Leveraging Engaged Parties in SIP Domains of eTOM Framework by using ITSM Reference Model

Subject Areas : Software Engineering and Information Systems

Faranak Mireskandari ¹ , Ramin Nasiri ² , Gholamreza Latif Shabgahi ³

1 - Islamic Azad University, Tehran Central Branch
2 - Department of Computer Engineering, Islamic Azad University, Central Tehran Branch, Tehran, Iran
3 - Department of Electronic,Shahid Beheshti University, Tehran, Iran.

Received: 2016-01-31 Accepted : 2016-12-18 Published : 2016-11-01

Keywords:

References:

[1] Business Process Framework (eTOM), Concept and Principle , v. 15.0.0 , 2015
[2] Business Process Framework (eTOM), Process Decomposition and description, v. 15.0.0, 2015.
[3] PRM. IT IBM Process Reference Model for IT, V.3.0, 2008.
[4] ITIL Advisory Group, “Service Strategy of ITIL® V3”, The UK Chapter of the itSMF, 2007 

[5] ITIL Advisory Group, “Service Design Overview of ITIL® V3”, The UK Chapter of the itSMF, 2007 

[6] ITIL Advisory Group, “Service Transition of ITIL® V3”, The UK Chapter of the itSMF, 2007 

[7] ITIL Advisory Group, “Service Operation of ITIL® V3”, The UK Chapter of the itSMF, 2007 

[8] ITIL Advisory Group, “Service Improvement of ITIL® V3”, The UK Chapter of the itSMF, 2007 

[9] ITIL Advisory Group, “An Introductory Overview of ITIL® V3”, The UK Chapter of the itSMF, 2007
[10] P.Fauska, N. Kryvinska, C. Strauss, " E-Commerce and B2B Services Enterprises" IEEE, 2013.

[11] ITU-T Recommendation, “Enhanced Telecom Operations Map (eTOM) – B2B integration: Using B2B inter-enterprise integration with the eTOM”, ITU-T, 2004.