بررسی رابطه فرسودگی شغلی با سکوت سازمانی؛ نقش میانجی ترومای سازمانی (مورد مطالعه: مدیریت منطقه 2 بیمه پاسارگاد)
الموضوعات :
مرتضی حاجی پور
1
,
وحید میرزایی
2
1 - گروه مدیریت، واحد بجنورد، دانشگاه آزاد اسلامی، بجنورد، ایران.
2 - گروه مدیریت، دانشکده علوم انسانی، دانشگاه آزاد اسلامی، بجنورد، ایران
الکلمات المفتاحية: فرسودگی شغلی, سکوت سازمانی, ترومای سازمانی, مدیریت منطقه 2 بیمه پاسارگاد,
ملخص المقالة :
پژوهش حاضر باهدف بررسی نقش میانجی ترومای سازمانی در رابطه بین فرسودگی شغلی و سکوت سازمانی صورت گرفت. پژوهش حاضر از نظر هدف کاربردی و از منظر روش و ماهیت اجرا توصیفی - پیمایشی است. جامعه آماری کلیه کارکنان مدیریت منطقه دو بیمه پاسارگاد بود که تعداد 80 نفر با استفاده از فرمول کوکران به‌عنوان نمونه آماری انتخاب گردیدند. روش نمونه‌گیری تصادفی ساده بود. اطلاعات موردنیاز در بخش نظری از طریق مطالعات کتابخانه‌ای و داده‌های موردنیاز در جهت آزمون فرضیه‌های تحقیق از طریق توزیع پرسشنامه پرسشنامه فرسودگی شغلی مسلاچ و جکسون (1986)، سکوت سازمانی واکولا و بورادوس (2005) و ترومای سازمانی ویویان و هورمن (2015)، جمع‌آوری گردید. جهت سنجش روایی پرسش‌نامه‌ها از روایی صوری و روایی تأییدی و جهت پایایی پرسش‌نامه‌ها از ضریب آلفا کرونباخ استفاده گردید که نتایج نشان از تأیید پایایی پرسش‌نامه‌ها بود جدول (۱). میزان آلفا کرون باخ فرسودگی شغلی، سکوت سازمانی و ترومای سازمانی به‌ترتیب 72/0، 83/0 و 75/0 محاسبه گردید در پژوهش حاضر برای تجزیه‌وتحلیل داده‌های به‌دست‌آمده از مدل معادلات ساختاری و نرم‌افزار ایموس 24 استفاده شد. نتایج پژوهش حاکی از تأثیر مثبت و معنادار فرسودگی شغلی بر سکوت سازمانی با ضریب مسیر 38/0 و تأثیر مثبت و معنادار فرسودگی شغلی و ترومای سازمانی با ضریب مسیر 68/0 است. همچنین یافته‌های پژوهش نشان دهنده رابطه مستقیم بین ترومای سازمانی و سکوت سازمانی با ضریب مسیر 45/۰ است. با توجه به تأیید اثر فرسودگی شغلی بر سکوت سازمانی و ترومای سازمانی و همچنین تائید اثر سکوت سازمانی و ترومای سازمانی، می‌توان گفت ترومای سازمانی، رابطه فرسودگی شغلی و سکوت سازمانی را میانجی‌گری می‌نماید.
المصادر:
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Mousavi, S.; Sharifi, M. (2022). Analyzing the influential factors on organizational silence in public organizations. Quarterly Journal of Organizational Behavior Research, 10(2), 112-127. [In Persian]
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Mahdavi, A.; Ahmadi, F. (2023). Consequences of organizational trauma in the workplace. Scientific-Research Journal of Organizational Management, 12(1), 34-48. [In Persian]
Nasajih, Z.; et al. (2022). The impact of burnout on organizational silence in high-stress working environments. Quarterly Journal of Work and Organizational Psychology, 13(2), 95-116. [In Persian]
Vaziri, S.; et al. (2023). The role of organizational silence in the quality of insurance services: A case study in insurance companies. Journal of Insurance Management, 8(1), 45-63. [In Persian]
Mousavi, M.; et al. (2022). The impact of organizational crises on organizational silence: An analysis of employees’ experiences in public organizations. Journal of Human Resource Management, 10(2), 85-101. [In
Persian] Farrokhi, A.; et al. (2023). Investigating the effect of organizational trauma on organizational culture and employee silence behavior. Journal of Applied Psychology, 12(1), 50-67. [In Persian]
Rezaei, B.; et al. (2024). The role of organizational silence in intensifying organizational trauma: A case study in industries related to financial crises. Organizational Management Research, 15(3), 200-215. [In Persian]
Ahmadi, S.; Zadeh Ziyari, M. (2023). An analysis of the impact of organizational silence in crisis management: Applications and challenges. Journal of Crisis Management, 8(4), 120-134. [In Persian]
Abbasi, N.; Friends. (2023). Organizational tensions and their impact on burnout and organizational silence: A new perspective. Modern Psychology Journal, 10(2), 45-59. [In Persian]
Mousavi, M.; et al. (2022). The role of organizational trauma in employees’ silence behavior in public
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Sharifi, M.; Naderi, A. (2023). Investigating the factors influencing burnout among employees of Pasargad
Insurance. Quarterly Journal of Human Resource Management, 15(1), 98-110. [In Persian] Mousavi, N.; Karasi, Sh. (2024). Analyzing demoralization and emotional exhaustion in the insurance industry. Scientific Journal of Management and Organizational Behavior, 13(2), 55-70. [In Persian]
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Mousavi, N.; Ganji, S. (2024). Organizational culture and organizational silence: A study in the insurance
industry. Quarterly Journal of Human Resource Management, 11(4), 45-56. [In Persian] Hosseini, M.; Nobakht, T. (2023). The role of management in organizational silence: A case study in Pasargad Insurance. Quarterly Journal of Management and Organizational Behavior Research, 12(2), 75-90. [In Persian]
Motahari, R.; Rezaei, J. (2022). Consequences of organizational silence in insurance companies: A qualitative analysis. Quarterly Journal of Management Research, 9(1), 120-135. [In Persian]
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