طراحی الگوی عوامل موثر بر مدیریت احساسات
الموضوعات :میر مجید قضاتی 1 , روح الله سمیعی 2 , عبدالعزیز پقه 3
1 - گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران
2 - گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران
3 - . گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران
الکلمات المفتاحية: احساسات, مدیریت احساسات, دانشگاه,
ملخص المقالة :
زمینه و هدف: احساسات در درون سازمان ها هستند و نمی توان آن ها را از محیط کاری جدا دانست و توجه به مدیریت احساسات حائز اهمیت می باشد. هدف این پژوهش، طراحی الگوی عوامل موثر بر مدیریت احساسات در دانشگاه آزاد اسلامی می باشد. روش بررسی: روش تحقیق از لحاظ هدف اکتشافی و رویکرد کیفی می باشد. جهت گردآوری دادهها و شناسایی عوامل از روش تحلیلمحتوا و مصاحبه با 20 نفر از خبرگان به روش نمونه گیری گزینشی تا حصول به اشباع نظری استفاده گردید. از تکنیک دلفی فازی برای غربالگری عوامل، و برای مدلسازی و سطح بندی عوامل شناسایی شده، مدلسازی ساختاری تفسیری و تحلیل MICMAC مورد استفاده قرار گرفت. یافته ها: یافته ها نشان داد که عوامل موثر بر مدیریت احساسات شامل عوامل زمینه ای، عوامل شناختی- اجتماعی، عوامل ساختاری و عوامل رفتاری می باشند. در سطح بندی عوامل مشخص شد که عوامل زمینه‌ای در سطح سوم و تاثیرگذارترین عامل در مدیریت احساسات می باشد. نتیجه گیری: برای تقویت و ارتقای مدیریت احساسات در دانشگاه ها، عواملی که بر این مهم تاثیرگذارند، باید مورد توجه مدیران قرار بگیرند. عوامل زمینه ای در درجه اول، و عوامل ساختاری و عوامل شناختی- اجتماعی در درجه دوم از اولویت بالاتری برخوردار می باشند.
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