کنکاشی پیمایشی پیرامون عدالت سازمانی در سپهر شبکه بانکی (مورد مطالعه:کارشناسان و مدیران بانک خصوصی)
الموضوعات :
گلناز مهدی عصری
1
(دانشجوی دکتری مدیریت دولتی، گروه مدیریت دولتی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران.)
حسین صفرزاده
2
(استادیار،گروه مدیریت بازرگانی، واحد تهران مرکز، دانشگاه آزاد اسلامی ، تهران، ایران.)
محمد رضا ربیعی مندجین
3
(استادیار، گروه مدیریت دولتی، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران.)
الکلمات المفتاحية: عدالت سازمانی, شبکه بانکی, بانک خصوصی,
ملخص المقالة :
زمینه و هدف: نقش نیروی انسانی در سازمان ها غیرقابل انکار است و بررسی متغیرهای مرتبط با آن مثل عدالت، اهمیت مضاعف پیدا می کند. هدف این پژوهش، کنکاشی پیمایشی پیرامون عدالت سازمانی در سپهر شبکه بانکی می باشد. روش بررسی: این پژوهش از نظر هدف کاربردی می باشد. جامعه آماری شامل کلیه مدیران و کارشناسان شاغل در بانک های خصوصی بود که 120 نفر به عنوان نمونه آماری پژوهش انتخاب شدند. برای جمعآوری اطلاعات از پرسشنامه محقق ساخته استفاده شد که روایی و پایایی آن ها تایید شد. یافتهها: یافته ها نشان داد میزان احساس عدالت سازمانی متوسط رو به بالا میباشد. نتایج مقایسه ابعاد عدالت سازمانی به تفکیک دو گروه کارشناسان و مدیران نشان داد در هر دو گروه، بالاترین میزان احساس عدالت مربوط به عدالت اطلاعاتی و پائینترین میزان مربوط به عدالت توزیعی بود. نتایج مقایسه شاخصهای عدالت سازمانی نشان داد کارشناسان از «وجود ارتباطات سازنده» و مدیران از «بهبود جو گروههای کاری» بیشترین میزان احساس عدالت را داشتند. نتیجه گیری: پیادهسازی عدالت سازمانی در شبکه بانکی میتواند باعث ارتقای رضایتمندی کارکنان، تعهد سازمانی و همچنین اعتماد مشتریان را به همراه داشته باشد.
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