طراحی الگوی عوامل موثر بر مدیریت احساسات
محورهای موضوعی : فصلنامه منابع انسانی تحول آفرین
میر مجید قضاتی
1
(گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران)
روح الله سمیعی
2
( گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران)
عبدالعزیز پقه
3
(. گروه مدیریت، واحد علی‌آباد کتول، دانشگاه آزاد اسلامی، علی‌آباد کتول، ایران)
کلید واژه: احساسات, مدیریت احساسات, دانشگاه,
چکیده مقاله :
زمینه و هدف: احساسات در درون سازمان ها هستند و نمی توان آن ها را از محیط کاری جدا دانست و توجه به مدیریت احساسات حائز اهمیت می باشد. هدف این پژوهش، طراحی الگوی عوامل موثر بر مدیریت احساسات در دانشگاه آزاد اسلامی می باشد. روش بررسی: روش تحقیق از لحاظ هدف اکتشافی و رویکرد کیفی می باشد. جهت گردآوری دادهها و شناسایی عوامل از روش تحلیلمحتوا و مصاحبه با 20 نفر از خبرگان به روش نمونه گیری گزینشی تا حصول به اشباع نظری استفاده گردید. از تکنیک دلفی فازی برای غربالگری عوامل، و برای مدلسازی و سطح بندی عوامل شناسایی شده، مدلسازی ساختاری تفسیری و تحلیل MICMAC مورد استفاده قرار گرفت. یافته ها: یافته ها نشان داد که عوامل موثر بر مدیریت احساسات شامل عوامل زمینه ای، عوامل شناختی- اجتماعی، عوامل ساختاری و عوامل رفتاری می باشند. در سطح بندی عوامل مشخص شد که عوامل زمینه‌ای در سطح سوم و تاثیرگذارترین عامل در مدیریت احساسات می باشد. نتیجه گیری: برای تقویت و ارتقای مدیریت احساسات در دانشگاه ها، عواملی که بر این مهم تاثیرگذارند، باید مورد توجه مدیران قرار بگیرند. عوامل زمینه ای در درجه اول، و عوامل ساختاری و عوامل شناختی- اجتماعی در درجه دوم از اولویت بالاتری برخوردار می باشند.
Background and purpose: Emotions are inside organizations and cannot be separated from the work environment, and it is important to pay attention to the management of emotions. The purpose of this research is to design a model of factors affecting emotion management in Islamic Azad University. Research method: The research method is exploratory in terms of objective and qualitative approach. In order to collect data and identify factors, content analysis method and interviews with 20 experts using theoretical sampling method were used to achieve theoretical saturation. Fuzzy Delphi technique was used to screen the factors, and to model and stratify the identified factors, interpretive structural modeling and Mick Mac analysis. Findings: The findings showed that the factors affecting emotion management include background factors, cognitive-social factors, structural factors, and behavioral factors. In leveling the factors, it was found that the background factors are in the third level and the most influential factor in emotion management Conclusion: In order to strengthen and improve emotion management in universities, the factors that affect this matter should be taken into consideration by managers. Background factors in the first degree, and structural factors and cognitive-social factors in the second degree have a higher priority.
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