List of Articles service

• Open Access Article
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  1 - Ranking the Information Technology dimensions using Sustainable Development Criteria
  Zahra Ghahremani Abbas Saleh Ardestani
  20.1001.1.23222301.2019.5.2.6.9
• Open Access Article
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  2 - Designing a Native Model for Assessment of the Effectiveness of Advertising
  Soheila Shamsadini Farhad Hanifi Vahid Reza Mirabi
  20.1001.1.23222301.2019.5.3.1.6
• Open Access Article
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  3 - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
  Wala Mirani Kambiz Heydarzadeh Mohammad Bemani Moghadam
  20.1001.1.23222301.2019.5.3.3.8
• Open Access Article
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  4 - Service Process Modeling through Simulation and Scenario Development for Insurance Analysis
  Reza Shakerin Abbas Toloie Eshlaghy
  10.30495/jsm.2020.677238
  20.1001.1.23222301.2020.6.2.5.5
• Open Access Article
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  5 - Optimal Strategies of Increasing Business Alignment, in Social Security Organization, with Quality Function Deployment (QFD) Approach
  Ramona Mohammadi Mohammad Reza Motadel
  10.30495/jsm.2020.673660
  20.1001.1.23222301.2020.6.1.14.2
• Open Access Article
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  6 - Designing a Customer Experience Management Model in the Field of Car Relief Services (The Mixed Methods Research)
  Mahmoud Eghbali Hamid Saeedi Hamid reza Saeednia
  10.30495/jsm.2021.1943010.1545
  20.1001.1.23222301.2021.7.3.11.0
• Open Access Article
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  7 - Developing a Dynamic Model for the Impact of Servicescape on Customer Experience in the Hotel Industry
  Somayyeh NasarAmini jeloudarlou Samad Aali Mohamad Faryabi Alireza Bafandeh zendeh
  10.30495/jsm.2021.1940878.1525
  20.1001.1.23222301.2022.8.1.1.3
• Open Access Article
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  8 - Factors Influencing the Formation of Organic Services Marketing in Tourism Industry
  Hamidreza Dehghani Samad Aali Alireza Bafandehzendeh
  10.30495/jsm.2021.1931674.1481
  20.1001.1.23222301.2021.7.2.4.1
• Open Access Article
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  9 - Simulating the Maintenance Performance on the Attractiveness of Data Center Services: A System Dynamics Approach
  Mohammedreza Bahrami Gholamreza Hashemzadeh
  10.30495/jsm.2021.1908240.1360
  20.1001.1.23222301.2021.7.2.2.9
• Open Access Article
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  10 - Determining and Modeling the Factors Affecting the Promotion of Customer Satisfaction of Electricity Distribution Companies
  Mohammadreza Moradi Adel Salavati Reza Shafei
  10.30495/jsm.2021.1942263.1533
  20.1001.1.23222301.2021.7.3.8.7
• Open Access Article
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  11 - Designing a Positioning Model for State Banks' Services and its Validation from the Perspective of External Customers
  Zohreh Kian Mehr Hossein Hakimpour Mahdi Mahmoodzadeh Vashan Mohammad Mohammadi
  10.30495/jsm.2021.1942925.1543
  20.1001.1.23222301.2021.7.4.7.8
• Open Access Article
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  12 - A Model for Identification of Factors Affecting Services Intelligent Supply Chains: A Meta-Synthesis Approach
  Seyed Mohammad Rahchamani Seyed Heydariyeh Seyed Mohammad Zargar
  10.30495/jsm.2022.1957013.1641
  20.1001.1.23222301.2022.8.3.2.8
• Open Access Article
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  13 - Evaluating the Extent to which Public Relations of Private Organizations Employ Social Networks to Introduce Products and Services
  Alireza Biabannavard Sarvestani Helen Hedeshian
  10.30495/jsm.2023.1977540.1746
  20.1001.1.23222301.2023.9.3.11.4
• Open Access Article
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  14 - The Impact of Virtual Reality Technology on Creating the Attitude and Understanding of Customers Towards the Property and Service Provider in the Real Estate Consulting Division
  soraya Khanzadeh Ghalati Mousa Rahimi sirous keshavarz
  10.30495/jsm.2023.1975237.1731
  20.1001.1.23222301.2023.9.3.7.0
• Open Access Article
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  15 - The Structural Model for Evaluating the Performance of the Sustainable Supply Chain of the Service Sector (Case Example: Social Security Organization)
  Mohsen Ahmadpour Yousof Gholipour Kanaani Mohammad Mahdi Movahhedi
  10.30495/jsm.2023.1973196.1716
  20.1001.1.23222301.2023.9.2.10.1
• Open Access Article
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  16 - A Grounded Theory Approach to Developing a Partnership Quality Model in Service Outsourcing
  Reza Shojaey Khani Naser Arash Shahin Nader Ale Ebrahim
  10.30495/jsm.2023.1992130.1851
• Open Access Article
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  17 - Providing a Service Compensation System with the Approach of Improving the Employer Brand in Refah Bank
  Seyyed Kambiz Talebi Ahmadi Mojtaba Tabari Yousof  Gholipour Kanani
• Open Access Article
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  18 - Providing a Pattern to Prioritize the Branches of Service Firms
  Mohsen Miri Manouchehr Omidvari Ahmad Sadeghi
• Open Access Article
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  19 - Performance Evaluation of IT Industries Using SERVQUAL, DEA and FMCDM
  Alireza Alinezhad Ramin Hakimian
• Open Access Article
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  20 - Prioritizing Service Organizations Based on Classified Service Quality Dimensions by MADM and mportance-Performance Analysis
  Reza Dabestani Arash Shahin Hadi Shirouyehzad Mohammad Saljoughian
• Open Access Article
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  21 - Stochastic Facilities location Model by Using Stochastic Programming
  Ali Gholinezhad Devin Saeed Fayyaz Reza Sadeghi
• Open Access Article
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  22 - Electronic Services (IT) in the Banking and Financial Institutions
  Mohammad Hadi Khorashadi-Zadeh
• Open Access Article
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  23 - The Mediating Role of Quality Services in the Relationship between Internal Marketing and Customer Satisfaction
  Farideh Ahmadi
• Open Access Article
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  24 - Prioritization of the Effective Factors in Service Quality and Customers Satisfaction Using Grey Relational Analysis (GRA) Method
  Seyyed Javad Iranban Somayeh Mohammadi
• Open Access Article
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  25 - Understanding Online Store Service Quality Antecedents and Their Impact on Customer Satisfaction and Behavioral Intentions in Iran
  Seyed Mojtaba Moussavi Neghabi Morteza Anoosheh Masoud Qorbankhani
  DOI: 10.30495/SJSM.2024.1105489