بررسی عوامل مؤثر بر بهبود سازمانی در بخشهای دولتی و رتبهبندی آنها با استفاده از روشهای MADM
محورهای موضوعی : مدیریت
داریوش علی مرادی
1
(دانشجوی دکتری، گروه مدیریت دولتی، واحد قزوین، دانشگاه آزاد اسلامی، قزوین، ایران. آدرس پست الکترونیکی:
dali.moradi@yahoo.com)
رضا واعظی
2
(نویسنده مسثول، استاد تمام، گروه مدیریت دولتی، دانشگاه علامه طباطبایی، تهران، ایران. آدرس پست الکترونیکی:
vaezi.atu@yahoo.com)
مقصود امیری
3
(استاد تمام، گروه مدیریت صنعتی، دانشگاه علامه طباطبایی، تهران، ایران. آدرس پست الکترونیکی:)
کلید واژه: کلمات کلیدی: بهبود سازمانی, بخشهای دولتی, رتبهبندی و تصمیمگیری چند معیاره,
چکیده مقاله :
چکیدهیک انتخاب نیست بلکه یک الزام و اجبار است. اجباری که نه فقط برای تغییر در دنیای کنونی دیگرسازمانهایی که به دنبال بهبود هستند صادق است، که حتی برای سازمانهایی که به دنبال استراتژی حفظوضع موجود هستند مصداق دارد چرا که همه درحال تغییرند و حتی سازمانهای غیرپیشرو و دارای استراتژیتدافعی و حفظ وضع موجود نیز باید بتوانند با قدرت و سرعت خود را بهبود بخشیده و با تغییرات انطباقدهند. لذا این پژوهش با هدف شناسایی عوامل مؤثر بر بهبود سازمانی و اولویتبندی آنها انجام گرفته است.بر این اساس پس از بررسی ادبیات موضوع و تحلیل آنها این عوامل که شامل سبک رهبری، ساختارسازمانی،کارآفرینی سازمانی، شایستگی مدیران، جو سازمانی، هوش سازمانی، راهبردهای توسعه منابع انسانی،توانمندسازی کارکنان و حمایت سازمانی ادراک شده شناسایی و به روشهای MADM مورد رتبهبندی قرارگرفتند.
AbstractIn today's world, "change" is no longer a choice, but a requirement. Mandatory that is not only true for organizations that are looking for improvement, which is also true for organizations that are looking for a strategy to maintain the status quo because everyone is changing and even non-progressive organizations with a defensive strategy and maintaining the status quo must also They can improve themselves with strength and speed and adapt to changes. Therefore, this research has been conducted with the aim of identifying the effective factors on organizational improvement and prioritizing them. Based on this, after reviewing the literature on the subject and analyzing them, these factors, which include leadership style, organizational structure, organizational entrepreneurship, competence of managers, organizational atmosphere, organizational intelligence, human resource development strategies, employee empowerment, and perceived organizational support, were identified and were ranked using MADM methods.
منابع
-Akar H. (2018). Meta-Analysis Study on Organizational Outcomes of Ethical Leadership. Educational Policy Analysis and Strategic Research, 13(4), 6-25.
- Al Halbusi H, Williams K A, Mansoor H O, et all. (2020). examining the impact of ethical leadership and organizational justice on employees’ ethical behavior: Does person–organization fit play a role? Ethics & Behavior, 30(7), 514-532.
-Alexiou Andreas, Saeed Khanagha, Michaéla C. Schippers (2112) Productive organizational energy mediates the impact of organizational structure on absorptive capacity, Long Range Planning, 5, .33-21
-Allison M. Auchter, Margie Hernandez Mejia, Charles J. Heyser, Paul D. Shilling, Terry L. Jernigan, Sandra A. Brown, Susan F. Tapert, Gayathri J. Dowling (2112) A description of the ABCD organizational structure and communication framework, Developmental Cognitive Neuroscience, 32, .15-2
-Al-Omari A, Abu Shindi Y. (2020). Organizational health of Jordanian and Omani public schools from teachers' viewpoints: A cross cultural study. Journal of Critical Reviews, 7(19), 5859-5874.
-Al-Omari, A. (2021). The Relationship between Ethical Leadership and Organizational Health among Jordanian School Principals'. International Journal of Education and Research. 8(12) 75-92.
-Anand Jha, Christopher J. Boudreaux, Vasabjit Banerjee (2112) Political leanings and social capital, Journal of Behavioral and Experimental Economics, 22, .115-35
-Antoine Habersetzer, Sandra Grèzes-Bürcher, Ron Boschma, Heike Mayer (2112) Enterprise-related social capital as a driver of firm growth in the periphery?, Journal of Rural Studies, 4, 2-62
-Ardalan M R, Majooni H. (2021). The Role of Organizational Justice in Job Satisfaction by Mediating Organizational Citizenship Behavior and Psychological Empowerment. MEO, 10 (1), 73-108
-Ardalan M, AbdolMaleki J, Heidari, N. (2020). The relationship between Ethical Leadership with teachers’ organizational citizenship behavior: mediating role of teachers' social capital. Jsa, 8(4), 159-133.(Persian)
004 /............ ارائه مدل تجزیه و تحلیل عوامل داخلی بانک ملی ایران با تأکید بر...
-Begum T, Thomas K A. (2020). The Mediating Influence of Leadership Behaviour on the Relationship between Organizational Health and Work Engagement. Universal Journal of Educational Research, 8(3), 1062-1069.
-Cheng, Y. H. (2019). Railway safety climate: a study on organizational development. International journal of occupational safety and ergonomics, 25(2), 200-216.
-Eib C, Bernhard-Oettel C, Magnusson Hanson L. L, Leineweber C. (2018). Organizational justice and health: Studying mental preoccupation with work and social support as mediators for lagged and reversed relationships. Journal of Occupational Health Psychology, 23(4): 553- 568.
-Ehsani, P. (2013). Management of social capital in organizations, Iranian Management Sciences Quarterly, 4(13): pp. 47-65 (Persian)
-Hånell, S. M., Rovira Nordman, E., Tolstoy, D., & Özbek, N. (2113). “It’s a new game out there”: e-commerce in internationalising retail SMEs. International Marketing Review.
-Izogo, E. E., & Jayawardhena, C. (2112). Online shopping experience in an emerging e-retailing market. Journal of Research in Interactive Marketing, 12(2), 133– .214
-Jafari, Sakine, Ahmadi, Dariush, Nowrozi Kohdasht, Reza (2016), Investigating the impact of employee empowerment on organizational development with an emphasis on perceived organizational support, Volume 15, Number 1, pp. 69-91.(Persian)
-Jokar, Ali, Fallah. Vahid, Safarian. Saeed, (2017), Investigating the relationship between managers' competence and organizational development (case study), Islamic Azad University's leadership and educational management quarterly, Garmsar branch, year 12, number 1, 41-54.( Persian)
-Leung, K. H., Choy, K. L., Siu, P. K. Y., Ho, G. T. S., Lam, H. Y., & Lee, C. K. M. (2112). A B2C e-commerce intelligent system for re-engineering the e-order fulfilment process. Expert Systems with Applications, 31, 326– .411
-Rahmati, Mohammad Hossein, Kitabi, Ibrahim. and Zafari, Hadi. (2017). Organizational improvement: diagnostic models. Tehran: Fujan Publishing.( Persian)
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63, .211-123
فصلنامه مطالعات کمی در مدیریت...................................................................... / 135
-Wang, C., Fan, X., & Yin, Z. (2113). Financing Online Retailers: Bank vs. Electronic Business Platform, Equilibrium, and Coordinating Strategy. European Journal of Operational Research.
-Xiao, L., Zhang, Y., & Fu, B. (2113). Exploring the moderators and causal process of trust transfer in online-to-offline commerce. Journal of Business Research, 32, 214– .226
-Xu, Z., Yang, P., Zheng, C., Zhang, Y., & Zeng, Z. (2018). Analysis on the organization and development of multi-microgrids. Renewable and Sustainable Energy Reviews, 81(2), 2204-2216
-Yang, S., Wei, R., & Shigarov, A. (2112). Semantic Interoperability for Electronic Business through a Novel Cross-Context Semantic Document Exchange Approach. Proceedings of the ACM Symposium on Document Engineering 2112- DocEng ’12
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منابع
-Akar H. (2018). Meta-Analysis Study on Organizational Outcomes of Ethical Leadership. Educational Policy Analysis and Strategic Research, 13(4), 6-25.
- Al Halbusi H, Williams K A, Mansoor H O, et all. (2020). examining the impact of ethical leadership and organizational justice on employees’ ethical behavior: Does person–organization fit play a role? Ethics & Behavior, 30(7), 514-532.
-Alexiou Andreas, Saeed Khanagha, Michaéla C. Schippers (2112) Productive organizational energy mediates the impact of organizational structure on absorptive capacity, Long Range Planning, 5, .33-21
-Allison M. Auchter, Margie Hernandez Mejia, Charles J. Heyser, Paul D. Shilling, Terry L. Jernigan, Sandra A. Brown, Susan F. Tapert, Gayathri J. Dowling (2112) A description of the ABCD organizational structure and communication framework, Developmental Cognitive Neuroscience, 32, .15-2
-Al-Omari A, Abu Shindi Y. (2020). Organizational health of Jordanian and Omani public schools from teachers' viewpoints: A cross cultural study. Journal of Critical Reviews, 7(19), 5859-5874.
-Al-Omari, A. (2021). The Relationship between Ethical Leadership and Organizational Health among Jordanian School Principals'. International Journal of Education and Research. 8(12) 75-92.
-Anand Jha, Christopher J. Boudreaux, Vasabjit Banerjee (2112) Political leanings and social capital, Journal of Behavioral and Experimental Economics, 22, .115-35
-Antoine Habersetzer, Sandra Grèzes-Bürcher, Ron Boschma, Heike Mayer (2112) Enterprise-related social capital as a driver of firm growth in the periphery?, Journal of Rural Studies, 4, 2-62
-Ardalan M R, Majooni H. (2021). The Role of Organizational Justice in Job Satisfaction by Mediating Organizational Citizenship Behavior and Psychological Empowerment. MEO, 10 (1), 73-108
-Ardalan M, AbdolMaleki J, Heidari, N. (2020). The relationship between Ethical Leadership with teachers’ organizational citizenship behavior: mediating role of teachers' social capital. Jsa, 8(4), 159-133.(Persian)
004 /............ ارائه مدل تجزیه و تحلیل عوامل داخلی بانک ملی ایران با تأکید بر...
-Begum T, Thomas K A. (2020). The Mediating Influence of Leadership Behaviour on the Relationship between Organizational Health and Work Engagement. Universal Journal of Educational Research, 8(3), 1062-1069.
-Cheng, Y. H. (2019). Railway safety climate: a study on organizational development. International journal of occupational safety and ergonomics, 25(2), 200-216.
-Eib C, Bernhard-Oettel C, Magnusson Hanson L. L, Leineweber C. (2018). Organizational justice and health: Studying mental preoccupation with work and social support as mediators for lagged and reversed relationships. Journal of Occupational Health Psychology, 23(4): 553- 568.
-Ehsani, P. (2013). Management of social capital in organizations, Iranian Management Sciences Quarterly, 4(13): pp. 47-65 (Persian)
-Hånell, S. M., Rovira Nordman, E., Tolstoy, D., & Özbek, N. (2113). “It’s a new game out there”: e-commerce in internationalising retail SMEs. International Marketing Review.
-Izogo, E. E., & Jayawardhena, C. (2112). Online shopping experience in an emerging e-retailing market. Journal of Research in Interactive Marketing, 12(2), 133– .214
-Jafari, Sakine, Ahmadi, Dariush, Nowrozi Kohdasht, Reza (2016), Investigating the impact of employee empowerment on organizational development with an emphasis on perceived organizational support, Volume 15, Number 1, pp. 69-91.(Persian)
-Jokar, Ali, Fallah. Vahid, Safarian. Saeed, (2017), Investigating the relationship between managers' competence and organizational development (case study), Islamic Azad University's leadership and educational management quarterly, Garmsar branch, year 12, number 1, 41-54.( Persian)
-Leung, K. H., Choy, K. L., Siu, P. K. Y., Ho, G. T. S., Lam, H. Y., & Lee, C. K. M. (2112). A B2C e-commerce intelligent system for re-engineering the e-order fulfilment process. Expert Systems with Applications, 31, 326– .411
-Rahmati, Mohammad Hossein, Kitabi, Ibrahim. and Zafari, Hadi. (2017). Organizational improvement: diagnostic models. Tehran: Fujan Publishing.( Persian)
-Soulard Joelle, Whitney Knollenberg, B. Bynum Boley, Richard R. Perdue, Nancy Gard McGehee (2112) Social capital and destination strategic planning, Tourism Management,
63, .211-123
فصلنامه مطالعات کمی در مدیریت...................................................................... / 135
-Wang, C., Fan, X., & Yin, Z. (2113). Financing Online Retailers: Bank vs. Electronic Business Platform, Equilibrium, and Coordinating Strategy. European Journal of Operational Research.
-Xiao, L., Zhang, Y., & Fu, B. (2113). Exploring the moderators and causal process of trust transfer in online-to-offline commerce. Journal of Business Research, 32, 214– .226
-Xu, Z., Yang, P., Zheng, C., Zhang, Y., & Zeng, Z. (2018). Analysis on the organization and development of multi-microgrids. Renewable and Sustainable Energy Reviews, 81(2), 2204-2216
-Yang, S., Wei, R., & Shigarov, A. (2112). Semantic Interoperability for Electronic Business through a Novel Cross-Context Semantic Document Exchange Approach. Proceedings of the ACM Symposium on Document Engineering 2112- DocEng ’12
-Vaezi, Reza. (2017). Organizational change management. Tehran: Safar Publications.(Persian)