فهرست مقالات customer experience management (CEM) دسترسی آزاد مقاله صفحه چکیده متن کامل 1 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day) Hamed Einipoor Hossein Shirazi meysam shafiei roodposhti Farideh Haghshenas Kashani