Designing a Structural Model Based Using Smart Technologies in Improving the Ethics and Administrative Health of Customs Employees

Subject Areas : Business Strategy

Ebrahim Karimikia ¹ , Habib Zare AhmadAbadi ² , Ali Morovati Sharif Abadi ³ , Seyyed Heidar MirFakhreddini ⁴

1 - Ph.D. Candidate in Industrial Management, Yazd University.
2 - Associate Professor, Department of Industrial Management, Yazd University, Yazd, Iran.
3 - Associate Professor, Department of Industrial Management, Yazd University, Yazd, Iran.
4 - Professor, Department of Industrial Management, Yazd University, Yazd, Iran.

Received: 2022-11-08 Accepted : 2022-12-29 Published : 2023-07-01

Keywords: Customs, Grounded Theory, New Technologies, Administrative Ethics, Interpretive Structure model,

Abstract :

This research, in line with the strategy of the World Customs Organization, order to provide a structural model for improving the ethics and administrative health of employees based on the use of information technology in customs affairs with a combined approach of fundamental theory and interpretive structural modeling to understand how information technology affects ethics and Administrative health and investigating the power of influence and the degree of dependence of the variables of ethics and administrative health of employees in the form of drawing a comprehensive structuring model. In the implementation of this research, a mixed method was used in the qualitative part of the foundation's data theory according to the research needs and structured interviews were used to collect data. To collect data in a qualitative method, with the help of Maxqda software, research findings through the opinions of 13 experts in three stages of open-centered and selective coding in the form of 6 categories affecting the ethics and administrative health of employees in the form of the Strauss paradigm model and Corbin and it was expressed theoretically. After building the theory, in the quantitative stage, interpretive structural modeling has been used in order to understand the relationship between the variables and the leveling of the promotion of ethics and administrative health of Iran Customs. The results of the research show that the variable "use of smart technologies" is the first level variable in the promotion of ethics and health, and the variables "Analysis of the situation of manpower and customs processes, ethical characteristics of employees and laws and management of information technology and human resources" is the second level variable. And the variables of "conditions and structure of the organization and the requirements and infrastructure of information technology" are the variables of the third level.

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