بررسی تأثیر هوش فرهنگی بر رضایت شغلی کارکنان با نقش میانجی رفتار شهروندی سازمانی (مورد مطالعه: شرکت مجتمع صنایع آلومینیوم جنوب)
محورهای موضوعی : مدیریت رفتار سازمانی
عادل کولک
1
,
مختار رنجبر
2
,
حسن سلطانی
3
1 - دکتری مدیریت دولتی، رییس آموزش و توسعه منابع انسانی شرکت مجتمع صنایع آلومینیم جنوب (سالکو).
2 - گروه مدیریت، واحد لامرد، دانشگاه آزاد اسلامی، لامرد، ایران.
3 - گروه مدیریت، واحد شیراز، دانشگاه آزاد اسلامی، شیراز، ایران.
کلید واژه: رضایت شغلی, رفتار شهروندی سازمانی, هوش فرهنگی, عوامل فراشناختی, شرکت مجتمع صنایع آلومینیم جنوب,
چکیده مقاله :
هدف این پژوهش، بررسی تأثیر هوش فرهنگی بر رضایت شغلی کارکنان با نقش میانجی رفتار شهروندی سازمانی در شرکت مجتمع صنایع آلومینیوم جنوب می باشد. این تحقیق در زمره تحقیقات کمی – پیمایشی قرار دارد و داده‌های مورد نیاز با استفاده از پرسشنامه گردآوری شده است. جامعه آماری پژوهش شامل کلیه کارکنان شرکت مجتمع صنایع آلومینیم جنوب (سالکو) به تعداد 2300 نفر می‌باشد که با استفاده از روش نمونه‌گیری تصادفی طبقه‌ای، تعداد 340 نفر به عنوان نمونه آماری مورد بررسی قرار گرفتند. به منظور تحلیل داده‌های تحقیق، از روش مدل‌سازی معادلات ساختاری و نرم افزار Smart PLS استفاده شد. نتایج نشان می‌دهد که هوش فرهنگی بر رضایت شغلی کارکنان شرکت مجتمع صنایع آلومینیم جنوب تأثیر معناداری دارد. همچنین، رفتار شهروندی سازمانی نیز بر رضایت شغلی تأثیر معناداری دارد. علاوه بر این، رفتار شهروندی سازمانی نیز به عنوان متغیر میانجی بر ارتباط هوش فرهنگی بر رضایت شغلی کارکنان شرکت مجتمع صنایع آلومینیم جنوب تأثیر معناداری دارد.
The purpose of this research is to investigate the effect of cultural intelligence on employee job satisfaction, with the mediating role of organizational citizenship behavior in the South Aluminum Industries Complex. This research is in the category of quantitative-survey research, and the required data has been collected using a questionnaire. The statistical population of the study includes all the employees of the South Aluminum Industries Complex (SALCO) in the number of 2300 people, using stratified random sampling method, 340 people were investigated as a statistical sample. In order to analyze the research data, structural equation modeling methods and Smart PLS software were used. The results show that cultural intelligence significantly affects the job satisfaction of employees of the South Aluminum Industries Complex. Also, organizational citizenship behavior has a significant effect on job satisfaction. In addition, organizational citizenship behavior as a mediating variable significantly affects the relationship between cultural intelligence and the job satisfaction of employees of South Aluminum Industries Complex.
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Bakotic, D. (2016). Relationship between job satisfaction and organizational performance. Economic Research, 14(5), 118-130.
Behari, J., Behari, S., Mohammadi, S., & Bejaleh, M. (2021). Investigating the mediating role of job satisfaction in the effect of emotional intelligence on organizational citizenship behavior in the hotel industry (a case study of hotels in Tabriz city). Journal of Tourism and Development, 10(1), 257-271. [In Persian]
Bienstock, C., Carol, D. W., Carol, S., & Rachel, K. (2019). Organizational Citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 1, 27-30.
Chu, c.-I. (2001). Examining organizational Citizenship behavior among nurses using Price and Mueller s model. [Doctor of Philosophy degree, University of Iowa].
Esmaeili, M. R., & Seidzadeh, H. (2017). The Survey of Job Satisfaction Eeffect on Performance with Mediating Role of Organizational Loyalty. Management Studies in Development and Evolution, 25(83), 51-68. https://doi.org/10.22054/jmsd.2017.7478 [In Persian]
Fata, L., Zabihi Zazoly, A., Gholami, M., & Hazrati, H. (2017). Role of cultural intelligence and job satisfaction in predicting organizational commitment of nurses: a case study. J. Health Based Res. , 3(1), 87–97.
Garg, P., & Renu, R. (2006). Climate profile and OCBs of teachers in public and private
schools. . International Journal of Educational Management, 20(7), 29-41.
Guang, X. C., P. . (2022). The Effects of Cultural Intelligence on Leadership Performance among Chinese Expatriates Working in Thailand. Asian Bus. Manag., 106–128.
Judit, G., & Rudnak, I. (2023). Exploring the Relationship between Cultural Intelligence (CQ) and Management Competencies (MC). Sustainability, 15, 1. https://doi.org/10.3390/su15075735
Kernodle, T. A. (2007). Antecedents and consequences of organizational citizenship behavior: a hierarchical linear modeling study. [Ph.D. thesis, NewYork, USA.].
Kock, K., & Turan, M. (2018). The Impact of Cultural Intelligence on Social Skills among University Students. Journal of Education and Learning, 7(6), 241-249.
Lam, R., Cheung, C., & Lugosi, P. (2022). The Impacts of Cultural Intelligence and Emotional Labor on the Job Satisfaction of Luxury Hotel Employees. International Journal of Hospitality Management, 21(5), 158-169.
Modassir, A., & Singh, T. (2008). Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior. International Journal of Leadership Studies, 4(1), 3-21.
Mohammadi Shahroudi, H., Shirazi, A., & Sadeghi, F. (2017). Investigating the effect of cultural intelligence on organizational citizenship behaviors through the mediating role of employees' cultural empathy. Change Management Research Journal, 10(20), 45-66. [In Persian]
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behavior: A critical review of the theoretical and empirical lit literature and suggestions for future research. Journal of Management, 26(3), 63-513.
Schneider, B., Hanges, P. J., Smith, D. B., & Salvaggio, A. N. (2023). Which comes first: employee attitudes or organizational financial and market performance? The Journal of applied psychology, 88(5), 836–851. https://doi.org/10.1037/0021-9010.88.5.836
Takdir, S., Tantri, Y., & Rahmat Syah, R. A. (2020). Cultural Intelligence Effect on Job Satisfaction over Employee Performance. Journal of Business Management, 16(3), 87-96.
Ward, C., Fischer, R., Lam, F. S. Z., & Hall, L. (2020). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
Yew, L. T. (2018). Job satisfaction and affective commitment: A study of employees in the tourism industry in Sarawak, Malaysia. World Review of Entrepreneurship, Management and Sustainable Development, 4(1), 85-101.
_||_Bahauddini, F., Rashidinejad, M., Jahani, Y., Iqbali, T., & Azizadeh Farouzi, M. (2021). Cultural intelligence in nursing staff: its relationship with social interaction. Culture and Health Promotion Journal, 5(2), 228-236. [In Persian]
Bakotic, D. (2016). Relationship between job satisfaction and organizational performance. Economic Research, 14(5), 118-130.
Behari, J., Behari, S., Mohammadi, S., & Bejaleh, M. (2021). Investigating the mediating role of job satisfaction in the effect of emotional intelligence on organizational citizenship behavior in the hotel industry (a case study of hotels in Tabriz city). Journal of Tourism and Development, 10(1), 257-271. [In Persian]
Bienstock, C., Carol, D. W., Carol, S., & Rachel, K. (2019). Organizational Citizenship behavior and service quality. Journal of Services Marketing, 17(4), 357-378.
Castro, C. B., Armario, E. M., & Ruiz, D. M. (2004). The influence of employee organizational citizenship behavior on customer loyalty. International Journal of Service Industry Management, 1, 27-30.
Chu, c.-I. (2001). Examining organizational Citizenship behavior among nurses using Price and Mueller s model. [Doctor of Philosophy degree, University of Iowa].
Esmaeili, M. R., & Seidzadeh, H. (2017). The Survey of Job Satisfaction Eeffect on Performance with Mediating Role of Organizational Loyalty. Management Studies in Development and Evolution, 25(83), 51-68. https://doi.org/10.22054/jmsd.2017.7478 [In Persian]
Fata, L., Zabihi Zazoly, A., Gholami, M., & Hazrati, H. (2017). Role of cultural intelligence and job satisfaction in predicting organizational commitment of nurses: a case study. J. Health Based Res. , 3(1), 87–97.
Garg, P., & Renu, R. (2006). Climate profile and OCBs of teachers in public and private
schools. . International Journal of Educational Management, 20(7), 29-41.
Guang, X. C., P. . (2022). The Effects of Cultural Intelligence on Leadership Performance among Chinese Expatriates Working in Thailand. Asian Bus. Manag., 106–128.
Judit, G., & Rudnak, I. (2023). Exploring the Relationship between Cultural Intelligence (CQ) and Management Competencies (MC). Sustainability, 15, 1. https://doi.org/10.3390/su15075735
Kernodle, T. A. (2007). Antecedents and consequences of organizational citizenship behavior: a hierarchical linear modeling study. [Ph.D. thesis, NewYork, USA.].
Kock, K., & Turan, M. (2018). The Impact of Cultural Intelligence on Social Skills among University Students. Journal of Education and Learning, 7(6), 241-249.
Lam, R., Cheung, C., & Lugosi, P. (2022). The Impacts of Cultural Intelligence and Emotional Labor on the Job Satisfaction of Luxury Hotel Employees. International Journal of Hospitality Management, 21(5), 158-169.
Modassir, A., & Singh, T. (2008). Relationship of Emotional Intelligence with Transformational Leadership and Organizational Citizenship Behavior. International Journal of Leadership Studies, 4(1), 3-21.
Mohammadi Shahroudi, H., Shirazi, A., & Sadeghi, F. (2017). Investigating the effect of cultural intelligence on organizational citizenship behaviors through the mediating role of employees' cultural empathy. Change Management Research Journal, 10(20), 45-66. [In Persian]
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behavior: A critical review of the theoretical and empirical lit literature and suggestions for future research. Journal of Management, 26(3), 63-513.
Schneider, B., Hanges, P. J., Smith, D. B., & Salvaggio, A. N. (2023). Which comes first: employee attitudes or organizational financial and market performance? The Journal of applied psychology, 88(5), 836–851. https://doi.org/10.1037/0021-9010.88.5.836
Takdir, S., Tantri, Y., & Rahmat Syah, R. A. (2020). Cultural Intelligence Effect on Job Satisfaction over Employee Performance. Journal of Business Management, 16(3), 87-96.
Ward, C., Fischer, R., Lam, F. S. Z., & Hall, L. (2020). The convergent, discriminant, and incremental validity of scores on a self-report measure of cultural intelligence. Educational and Psychological Measurement, 69(1), 85-105.
Yew, L. T. (2018). Job satisfaction and affective commitment: A study of employees in the tourism industry in Sarawak, Malaysia. World Review of Entrepreneurship, Management and Sustainable Development, 4(1), 85-101.