ارائه مدل ضربات روحی سازمانی در سازمان‌های دولتی ایران (مورد مطالعه: وزارت صنعت، معدن و تجارت)
محورهای موضوعی : مدیریت رفتار سازمانی
سیده فاطمه قانع کوشالشاهی
1
,
حمید رضا رضایی کلیدبری
2
,
داود کیاکجوری
3
,
بهزاد فرخ سرشت
4
1 - دانشجوی دکتری، گروه مدیریت، دانشگاه آزاد اسلامی واحد چالوس، چالوس، ایران.
2 - استادیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد رشت، رشت، ایران.
3 - دانشیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد چالوس، چالوس، ایران.
4 - استادیار، گروه مدیریت، دانشگاه آزاد اسلامی واحد چالوس، چالوس، ایران.
کلید واژه: سازمان‌های دولتی, ضربه روحی سازمانی, سازمان‌های آسیب‌دیده,
چکیده مقاله :
یکی از پدیده‌های مهمی که امروزه سازمان‌ها را تهدید می‌کند، ضربه‌های روحی و روانی است که در سازمان‌ها ایجاد شده و منجر به ایجاد پیامدهای مخربی می‌شود. هدف این پژوهش، ارائه مدل ضربات روحی در سازمان‌های دولتی ایران است. پژوهش حاضر به لحاظ هدف، توسعه‌ای - کاربردی و از نظر روش انجام کار، آمیخته از نوع اکتشافی است. جامعه آماری پژوهش در مرحله کیفی، شامل خبرگان دانشگاهی در حوزه مدیریت دولتی و جامعه آماری مرحله کمّی، تمامی کارکنان وزارت صنعت، معدن و تجارت بوده است. نمونه آماری در بخش کیفی با رویکرد هدف‌مند قضاوتی به تعداد 10 نفر و در بخش کمّی به روش نمونه‌گیری خوشه‌ای به تعداد 338 نفر انتخاب شده است. ابزار جمع‌آوری داده‌ها در مرحله اول شامل مصاحبه نیمه ساختاریافته و دو مرحله دلفی و در مرحله دوم پرسشنامه 55 سؤالی است که روایی و پایایی پرسشنامه تأیید شده است. تجزیه و تحلیل دادههای کیفی با استفاده از روش داده بنیاد و نرم افزار MAXQDA و دادههای بخش کمّی به روش معادلات ساختاری در نرم افزار SMART-PLS 3انجام شده است. نتایج نشان داد که در بخش کیفی 27 مضمون سازمان دهنده و سه مضمون فراگیر از عوامل ایجاد کننده ضربات روحی در سازمان‌های دولتی و 20 مضمون سازمان دهنده و 4 مضمون فراگیر از پیامدهای ضربات روحی و 8 شاخص مضمون سازمان دهنده و 2 مضمون فراگیر از ویژگی‌‌های سازمان‌های آسیب دیده شناسایی شده است. همچنین، در بخش کمّی مدل پژوهش بر اساس نتیجه تحلیل عاملی مرتبه دوم مورد تأیید قرار گرفته است.
One of the important phenomena that threatens organizations today is emotional and psychological traumas that are created in organizations and lead to destructive consequences. The purpose of this research is to provide a model of morale in Iran's government organizations. The current research is developmental-applicative in terms of its purpose, and in terms of the method of doing the work, it is mixed of the exploratory type. The statistical population of the research in the qualitative stage included university experts in the field of public administration and the statistical population of the quantitative stage included all the employees of the Ministry of Industry, Mines and Trade. The statistical sample was selected in the qualitative section with a targeted approach of 10 people and in the quantitative section, 338 people were selected by the cluster sampling method. The data collection tool in the first stage includes a semi-structured interview and two Delphi stages and in the second stage there is a 55-question questionnaire whose validity and reliability of the questionnaire has been confirmed. Qualitative data analysis was done using foundation data method and MAXQDA software, and quantitative part data was done using structural equation method in SMART-PLS 3 software. The results showed that in the qualitative part, there are 27 organizing themes and three comprehensive themes of the factors that cause morale in government organizations, 20 organizing themes and 4 inclusive themes of the consequences of morale attacks, and 8 indicators of the organizing theme and 2 inclusive themes of the characteristics of organizations. Damaged has been identified. Also, in the quantitative part, the research model has been confirmed based on the result of the second-order factor analysis.
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Davalit, H., & Dehimpour, M. (2016). The effect of factors causing organizational trauma on the desertion of military employees. Imam Hossein University Human Resource Management Research, 9(4), 81-106. https://civilica.com/doc/935075 [In Persian]
Davies, C. E. (2019). An Autoethnographic Approach To Understanding Identity Construction Through The Enactment Of Sense Of Humor As Embodied Practice. Journal Of Pragmatics. https://doi.org/10.1016/j.pragma.2019.02.010
De Soir, E., & Kleber, R. (2017). Understanding The Core Of Psychological Trauma: Trauma In Contemporary French Theory. In Impact Of Organizational Trauma On Workplace Behavior And Performance. In (pp. 57-75). Igi Global. https://doi.org/10.4018/978-1-5225-2021-4.ch003
Ebrahimi, S. A., & Baki Hashemi, M. M. (2017). Individual outcome of organizational trauma in a health service provider unit (Individual outcome of organizational trauma in a health service provider unit). Gilan University of Medical Sciences, 27(108), 11-24. https://doi.org/10.29252/shefa.7.3.51 [In Persian]
Ellis, B. R. (2019). The Trauma In Organizational Change: Correlation Study Of Change Fatigue And Ptsd In The Workplace [Doctor Of Philosophy, Regent University].
Gerber, E. B., Loomis, B., Falvey, C., Steinbuchel, P. H., Leland, J., & Epstein, K. (2019). Trauma-Informed Pediatrics: Organizational And Clinical Practices For Change, Healing, And Resilience. In In Trauma-Informed Healthcare Approaches (pp. 157-179). Springer.
Ghiasvand, A. (2018). Advanced analysis of structural equation modeling using Smart PLS (Vol. 1). Allameh Tabatabaei University, Tehran. [In Persian]
Hormann, S., & Vivian, P. (2005). Toward An Understanding Of Traumatized Organizations And How To Intervene In Them. Traumatology, 11(3), 159-169. https://doi.org/10.1177/153476560501100302
Kari A O'grady, J., & Douglas, O. A. M. (2021). Managing The Hell Out Of Organizational Truma: An Introduction To Five Resilience Leadership Skills. IGI Global. https://doi.org/10.4018/978-1-7998-7016-6.ch006
Kolivand, P., & Sarlak, M. A. (2014). Factors causing organizational trauma in private hospitals and ways to reduce it: the case study of Khatam Al Anbia Hospital (pbuh). Scientific-Research Quarterly of Government Organizations Management, 4(1), 109-120. https://doi.org/20.1001.1.2322522.1394.4.0.7.8 [In Persian]
Messina, M. J. (2019). Failed Dependency: Leadership Strategies To Prevent, Mitigate, And Heal Organizational Trauma In Behavioral Health Systems [Doctor Of Psychology, Ashford University].
Mohammadzadeh Sultanmoradi, H., Faizi, T., Gramipour, M., & Yadollahi, M. (2018). Explanation and pathology of the current model of public administration in Iran. Public Administration, 11(1), 1-26. https://doi.org/10.22059/jipa.2019.271880.245 [In Persian]
Naz, M., Mahmood, Z., Saleem, S., & Naseer, R. (2011). The Impact Of Trauma On Rescue 1122 Workers. Fwu Journal Of Social Sciences, 5(1), 12-23.
Sepahvand, R., & Muomeni Mofrad, S. (2021). Identify And Prioritize The Factors Affecting Organizational Trauma. Transformation Management Research Letter, 12(23), 252-272. https://doi.org/10.52547/jpap.2019.96498 [In Persian]
Sephovand, R., & Zare, F. (2016). The role of organizational consciousness on organizational trauma with regard to the mediating role of managers' political intelligence. Organizational resource management research of Imam Hossein University, 7(4), 113-195. https://doi.org/20.1001.1.22286977.1396.7.4.9.0 [In Persian]
Strand, V. C. (2018). Applying Trauma Theory To Organizational Culture. In Trauma Responsive Child Welfare Systems. In (pp. 19-40). Springer. https://doi.org/10.1007/978-3-319-64602-2_3
Switzer, T. (2001). Recruiting After An Organizational Traumatic Event. Organization Development Journal, 19(2), 71-89.
Uca, D. (2019). Grissgott” Meets “Kung Fu”: Multilingualism, Humor, And Trauma In Saša Stanišić’s Wie Der Soldat Das Grammofon Repariert (2006). Paper Presented At The Symposium. A Quarterly Journal In Modern Literatures, 10(5), 63-75. https://doi.org/10.1080/00397709.2019.1633806
Venugopal, V. (2016). Understanding Organizational Trauma: A Background Review Of Types And Causes. Iosr Journal Of Business And Management, 18(10), 65-69.
_||_Ahmadi, F., Farhi, A., Miandari, K., & Shirazi, I. (2014). Designing and explaining the organizational dimensions of the organizational model that protects employees from psychological trauma. Imam Hossein University Human Resource Management Research, 7(2), 209-236. https://civilica.com/doc/909151 [In Persian]
Davalit, H., & Dehimpour, M. (2016). The effect of factors causing organizational trauma on the desertion of military employees. Imam Hossein University Human Resource Management Research, 9(4), 81-106. https://civilica.com/doc/935075 [In Persian]
Davies, C. E. (2019). An Autoethnographic Approach To Understanding Identity Construction Through The Enactment Of Sense Of Humor As Embodied Practice. Journal Of Pragmatics. https://doi.org/10.1016/j.pragma.2019.02.010
De Soir, E., & Kleber, R. (2017). Understanding The Core Of Psychological Trauma: Trauma In Contemporary French Theory. In Impact Of Organizational Trauma On Workplace Behavior And Performance. In (pp. 57-75). Igi Global. https://doi.org/10.4018/978-1-5225-2021-4.ch003
Ebrahimi, S. A., & Baki Hashemi, M. M. (2017). Individual outcome of organizational trauma in a health service provider unit (Individual outcome of organizational trauma in a health service provider unit). Gilan University of Medical Sciences, 27(108), 11-24. https://doi.org/10.29252/shefa.7.3.51 [In Persian]
Ellis, B. R. (2019). The Trauma In Organizational Change: Correlation Study Of Change Fatigue And Ptsd In The Workplace [Doctor Of Philosophy, Regent University].
Gerber, E. B., Loomis, B., Falvey, C., Steinbuchel, P. H., Leland, J., & Epstein, K. (2019). Trauma-Informed Pediatrics: Organizational And Clinical Practices For Change, Healing, And Resilience. In In Trauma-Informed Healthcare Approaches (pp. 157-179). Springer.
Ghiasvand, A. (2018). Advanced analysis of structural equation modeling using Smart PLS (Vol. 1). Allameh Tabatabaei University, Tehran. [In Persian]
Hormann, S., & Vivian, P. (2005). Toward An Understanding Of Traumatized Organizations And How To Intervene In Them. Traumatology, 11(3), 159-169. https://doi.org/10.1177/153476560501100302
Kari A O'grady, J., & Douglas, O. A. M. (2021). Managing The Hell Out Of Organizational Truma: An Introduction To Five Resilience Leadership Skills. IGI Global. https://doi.org/10.4018/978-1-7998-7016-6.ch006
Kolivand, P., & Sarlak, M. A. (2014). Factors causing organizational trauma in private hospitals and ways to reduce it: the case study of Khatam Al Anbia Hospital (pbuh). Scientific-Research Quarterly of Government Organizations Management, 4(1), 109-120. https://doi.org/20.1001.1.2322522.1394.4.0.7.8 [In Persian]
Messina, M. J. (2019). Failed Dependency: Leadership Strategies To Prevent, Mitigate, And Heal Organizational Trauma In Behavioral Health Systems [Doctor Of Psychology, Ashford University].
Mohammadzadeh Sultanmoradi, H., Faizi, T., Gramipour, M., & Yadollahi, M. (2018). Explanation and pathology of the current model of public administration in Iran. Public Administration, 11(1), 1-26. https://doi.org/10.22059/jipa.2019.271880.245 [In Persian]
Naz, M., Mahmood, Z., Saleem, S., & Naseer, R. (2011). The Impact Of Trauma On Rescue 1122 Workers. Fwu Journal Of Social Sciences, 5(1), 12-23.
Sepahvand, R., & Muomeni Mofrad, S. (2021). Identify And Prioritize The Factors Affecting Organizational Trauma. Transformation Management Research Letter, 12(23), 252-272. https://doi.org/10.52547/jpap.2019.96498 [In Persian]
Sephovand, R., & Zare, F. (2016). The role of organizational consciousness on organizational trauma with regard to the mediating role of managers' political intelligence. Organizational resource management research of Imam Hossein University, 7(4), 113-195. https://doi.org/20.1001.1.22286977.1396.7.4.9.0 [In Persian]
Strand, V. C. (2018). Applying Trauma Theory To Organizational Culture. In Trauma Responsive Child Welfare Systems. In (pp. 19-40). Springer. https://doi.org/10.1007/978-3-319-64602-2_3
Switzer, T. (2001). Recruiting After An Organizational Traumatic Event. Organization Development Journal, 19(2), 71-89.
Uca, D. (2019). Grissgott” Meets “Kung Fu”: Multilingualism, Humor, And Trauma In Saša Stanišić’s Wie Der Soldat Das Grammofon Repariert (2006). Paper Presented At The Symposium. A Quarterly Journal In Modern Literatures, 10(5), 63-75. https://doi.org/10.1080/00397709.2019.1633806
Venugopal, V. (2016). Understanding Organizational Trauma: A Background Review Of Types And Causes. Iosr Journal Of Business And Management, 18(10), 65-69.