تبیین مدل یادگیری سازمانی کارکنان بر اساس ارتقای بهره‌وری و کاهش فرسودگی شغلی (مطالعه موردی: کارکنان دانشگاه پیام‌نور مرکز تبریز)
محورهای موضوعی : مدیریت(منابع انسانی)شیدا عرفای جمشیدی 1 , شادی عرفای جمشیدی 2 , حسین میرزائی 3
1 - گروه علوم اقتصادی، دانشگاه پیام‌نور، تهران، ایران
2 - گروه مدیریت بازرگانی، دانشگاه پیام‌نور، تهران، ایران
3 - استادیار گروه اقتصاد دانشگاه پیام نور، تهران ،ایران
کلید واژه: یادگیری سازمانی, فرسودگی شغلی, بهره‌وری,
چکیده مقاله :
سازمان ها برای بقا در محیط پویا و رقابتی امروزی ناگزیر به ایجاد تحول و سازگاری با محیط هستند و تطابق و سازگاری جز از راه یادگیری امکان پذیر نمی شود. سازمان ها برای آن که بتوانند در چنین فضایی به بقای خود ادامه بدهند، رقابت کنند و رشد نمایند، نیاز دارند که بیش از گذشته ظرفیت یادگیری خود را ارتقا دهند. هدف پژوهش حاضر تبیین مدل یادگیری سازمانی کارکنان بر اساس ارتقای بهره وری و کاهش فرسودگی شغلی کارکنان دانشگاه پیام نور مرکز تبریز می باشد. یادگیری سازمانی بر اساس مدل گومز و همکاران (2005)، بهره وری براساس مدل هرسی و گُلداِسمیت (1980) و فرسودگی شغلی براساس مدل دیوید گلداد (1989) تعیین شده است. جامعه آماری پژوهش حاضر، کارکنان دانشگاه پیام نور مرکز تبریز می باشد. ابزار جمع آوری اطلاعات در پژوهش حاضر پرسش نامه می باشد. آمار توصیفی با استفاده از نرم افزار SPSS و آزمون فرضیه های پژوهش و مدل ارائه شده با استفاده از معادلات ساختاری (SEM) با حداقل مربعات جزیی (PLS) مورد آزمایش قرار گرفت. نتایج حاصل از داده های جمع آوری شده از کارکنان دانشگاه پیام نور مرکز تبریز نشان می دهد که یادگیری سازمانی بر بهره وری تأثیر مثبت و معنادار دارد و بر فرسودگی شغلی تأثیر معکوسی و معنادار دارد.
The keys to long-term economic survival in today's dynamic and competitive working environment are organizations’ adaptability and environmental compatibility viably through in-service learning. In this state of flux, organizational survival, competition and growth depends more than ever on improving organizational learning capacity. The purpose of the present enquiry, thus, was to explain the employee organizational learning model based on improving employees’ productivity and reducing their burnout at Payam-e Noor University, Tabriz Branch. The research population comprised the employees at Payam-e Noor University, Tabriz Branch and the research data were accumulated using three questionnaires. Learning was operationalized based on Gomez et al. (2005), productivity was quantified employing the Harry and Goldsmith model (1980) and job burnout was measured using David Gold model (1989). The research data were analyzed via SPSS software; Descriptive statistics of the data were calculated and the research hypotheses were tested via Structural Equation Modelling (SEM) with Partial Least Squares (PLS). The results of the data analyses revealed that organizational learning has a significant and positive relationship with productivity and a significant and inverse relationship with burnout.
Abbaspour, A., & Baroutian, H. (2010), Investigating the Relationship between Effective Communications and Organizational Performance (Based on the Achho Model) at the Headquarters of the National Iranian Gas Company in the Year. Journal of Management and Human Resources in the Oil Industry, 10, 7-38, (In Persian).
Aghdasi, M., & Khakzar Bafruei, M. (2008), Measuring Level of Organizational Learning Capabilities in Hospitals. IJIEPM, 19(4), 71-83, (In Persian).
Akbari, P. (2011), The Role and Importance of Productivity. Political-Economic Information, 178-195, (In Persian).
Alamin, Z., Yadegari, Z., Nazem, F., & Karimzadeh, S.(2015), The Relationship between Creative Problem Solving, Organizational Culture and Productivity of Education Managers in Lorestan Province. Innovation and Creativity in Human Science, 4(4), 143-162, (In Persian).
Ameri, H., Hadavi, F., & Samkhaniani, Y. (2017), The Relationship between Organizational Learning Capacity and Organizational Agility of the Sports and Youth Departments with the Role of Job-Restructuring. Quarterly Journal of Organizational Behavioral Management in Sport Studies, 15, 51-60, (In Persian).
Andreu, R., & Ciborrab, C. (1996), Organisational Learning and Core Capabilities Development: The Role of IT. The Journal of Strategic Information Systems, 5, 111-127.
Ansari Renani, G., & Sabzi Ali Abadi, S.(2010), Prioritizing Organizational Factors Affecting the Productivity of Human Resources in Industries(Small).Commercial Reviews,39,49-64,(In Persian).
Bagheri, M., & Tavallae, R.(2010), Investigating Organizational Commitment on Organizational Performance. Police Organizational Development, 30, 75- 97, (In Persian).
Budaghi Khajeh Nobar, H., Esgandari, K., & Rostamzadeh, R. (2016), The Effect of Managers' Competitive Intelligence on Modernization of Small Industries. Quarterly Journal of Productivity Management, 19(37), 81-106, (In Persian).
Dehgan N., Fathi, S., Garjami, S., & Valivandzamani, H. (2012), The Effect of Managers' Commitment on Organizational Commitment, Job Satisfaction and Staff Performance. Journal of Management Studies (Improvement and Development), 67, 97-128, (In Persian).
Ebadinezhad, E. (2017), Investigating the Relationship between Organizational Climate and Job Burnout and Job Satisfaction among Employees of the Education Department of Shiraz District. Master's Thesis, Marvdasht: Islamic Azad University, (In Persian).
Ebrahimpour, M., Nopasand asil, S. M., & Ahmadi saravani, M. (2015), The Impact of Strategic Flexibility on Company’s Market Performance: The Mediating Role of Open Innovation. Quarterly Journal of Industrial Technology Development, 13(26), 5-16, (In Persian).
Entesar Foomani, Gh. (2018), Relationship between Job Motivation, Job Involvement and Organizational Commitment of Teachers and Managers΄ Productivity in Education Administration of Zanjan. Quarterly Journal of Productivity Management,8(32),171-190,(In Persian).
Entezari, F., & Iranban, J.(2018), Causal Model of Emotional Intelligence, Performance and Organizational Learning. Quarterly Journal of Psychological Methods and Models,30,177-192.(In Persian).
Ghaniyoun, A., & Soloukdar, A.(2016), Dimensions and Its Related Factors in the Operational Staff of Tehran Medical Emergency Center. JHPM, 5, 37-44, (In Persian).
Gharabashlove, R., & Soleiman Zadeh, M.(2014), Investigating the Relationship of Organizational Innovation Business Performance Through Organizational Learning. The First National Conference on New Achievements in Management and Accounting Sciences, Electronically, (In Persian).
Hakimzadeh, R., Javadipour, M., & Delirinezhad Sheikhani, S. (2017), Job Burnout and Psychological Well-Being of Faculty Members of Tehran University. Conference on Modern Iranian and World Research in Management, Economics, Accounting and Humanities, (In Persian).
Hatami S., & Dastar, H. (2012), Explain the Role of Learning in Human Resource Productivity Through Empowerment. Human Resource Management Research, 1, 27-53, (In Persian).
Hussein, N., Omar, S., Noordin, F., & Ishak, N.A.(2016), Learning Organization Culture, Organizational Performance and Organizational Innovativeness in a Public Institution of Higher Education in Malaysia: A Preliminary Study. Procedia Economics and Finance, 37,512-519.
Karegar, Gh., & farajpor, B. (2011), How to Increase Productivity in an Organization.Two Human Development Policies,23,45-78,(In Persian).
Kohansal, M., Hejazi, Sh., & Tahani, Gh.(2017), The Impact of Organizational Learning on the Job a Passion for Ocean Science University, Imam Khomeini (RA) Branch. Journal of Marine Science Education, 8, 81-91, (In Persian).
Matlay,H.(2000),Organisational Learning in Small Learning Organisations: An Empirical Overview.Education+Training,42,202-211.
Mehrabibasharabadi, H.(2009), Investigating the Effect of Total Productivity Productivity on the Growth of Major Components of Iranian Economy. National Conference on Productivity, (In Persian).
Mohammadi Hoseini, A., Amine Bedokhti A., & Jamshidi L. (2014). The Role of Organizational Learning in Enhancement the Innovation Performance. 4, 84-95, (In Persian).
Nadi, M. A., Yarmohammadiea, N. M. H., & AzizI, H. (2013), The Relationship between Informal Learning, Burn out, Mental Health and Job Satisfaction among Workers of Esfahan Steel Company. Production and Operation Management, 4(2), 133-150, (In Persian).
Nezami, A., & Givarian H. (2016), An Investigation of the Effect of Psychological Capital on the Burnout of Nurses in a Military Hospital in Tehran. EBNESINA- Journal of Medical, 18(1), 44-51, (In Persian).
Pedram, M. (2011), Promoting Human Resources Productivity. National Bank Magazine, 180, 19-23, (In Persian).
Rezaei Ronaghi, J., Paravar, M., Rezaei, M., & Ebrahimi, H. (2017), Relationship between Job Burnout and Social Support in Employees Working in the Emergency Department of Kashan. Journal of Knowledge and Health, 4, 72-63, (In Persian).
Safari, Sh., & Goodarzi, H. (2009), The Relationship between Personality Characteristics and Burnout among Faculty Members and Employees of Azad Shahr Azad University. Quarterly Journal of Educational Leadership & Administration, 3, 85-101, (In Persian).
Salimian, M., Dehghan Dehnavi, H., & Sadrabadi, N. (2014), The Effect of Knowledge Management on Organizational Innovation through Organizational Learning. International Conference on Management and Industrial Engineering, (In Persian).
Sazgar, A., & Ehgagi, A. (2014), Effect of Emotional Exhaustion Due to Social Stimuli on Customer Orientation and Service Performance. International conference on insurance and development, (In Persian).
Sina, H.(2008), Investigating the Relationship between Managers' Viewpoints on Creativity and Innovation with Organizational Learning among High Schools in Shiraz. Contemporary Psychology and its Application in Society, (In Persian).
Tajeddini, K. (2015), Exploring the Antecedents of Effectiveness and Efficiency. International Journal of Hospitality Management, 49, 125-135.
Talebi, K., Davari, A., & Dehghan Najmabadi, A. (2012), The Effect of Intellectual Capital on Entrepreneurial Opportunity Recognition. Mnagement Studies in Development & Evolution, 22(71), 19-48, (In Persian).
Vahdani, M., Moharram Zadeh, M., & Seyyed Ameri, M. H. (2013). The Correlation between Personality Dimensions (Five- Factor Model) and Job Burnout in Teachers of Exceptional Schools in North Khorasan. Exceptional Education, 5(113), 5-14, (In Persian).
Wilkinson, H., Whittington, R., Perry, L., & Eames, C.(2017), Examining the Relationship between Burnout and Empathy in Healthcare Professionals: A Systematic Review. Burnout Research, 6, 18-29.
Yaghoubi, M., Karimi, S., Javadi, M., & Nikbakht, A. A. (2011), Correlation Study on Organization Learning and Knowledge Management in Staffs in Selected Hospitals of Isfahan University of Medical Sciences. Jha, 13(42), 65-75, (In Persian).
Yang, F., Li, X., Zhu, Y., Li, Y. & Wu, Ch. (2017), Job Burnout of Construction Project Managers in China: A Cross-Sectional Analysis.International Journal of Project Management,35,1272-1287.
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Abbaspour, A., & Baroutian, H. (2010), Investigating the Relationship between Effective Communications and Organizational Performance (Based on the Achho Model) at the Headquarters of the National Iranian Gas Company in the Year. Journal of Management and Human Resources in the Oil Industry, 10, 7-38, (In Persian).
Aghdasi, M., & Khakzar Bafruei, M. (2008), Measuring Level of Organizational Learning Capabilities in Hospitals. IJIEPM, 19(4), 71-83, (In Persian).
Akbari, P. (2011), The Role and Importance of Productivity. Political-Economic Information, 178-195, (In Persian).
Alamin, Z., Yadegari, Z., Nazem, F., & Karimzadeh, S.(2015), The Relationship between Creative Problem Solving, Organizational Culture and Productivity of Education Managers in Lorestan Province. Innovation and Creativity in Human Science, 4(4), 143-162, (In Persian).
Ameri, H., Hadavi, F., & Samkhaniani, Y. (2017), The Relationship between Organizational Learning Capacity and Organizational Agility of the Sports and Youth Departments with the Role of Job-Restructuring. Quarterly Journal of Organizational Behavioral Management in Sport Studies, 15, 51-60, (In Persian).
Andreu, R., & Ciborrab, C. (1996), Organisational Learning and Core Capabilities Development: The Role of IT. The Journal of Strategic Information Systems, 5, 111-127.
Ansari Renani, G., & Sabzi Ali Abadi, S.(2010), Prioritizing Organizational Factors Affecting the Productivity of Human Resources in Industries(Small).Commercial Reviews,39,49-64,(In Persian).
Bagheri, M., & Tavallae, R.(2010), Investigating Organizational Commitment on Organizational Performance. Police Organizational Development, 30, 75- 97, (In Persian).
Budaghi Khajeh Nobar, H., Esgandari, K., & Rostamzadeh, R. (2016), The Effect of Managers' Competitive Intelligence on Modernization of Small Industries. Quarterly Journal of Productivity Management, 19(37), 81-106, (In Persian).
Dehgan N., Fathi, S., Garjami, S., & Valivandzamani, H. (2012), The Effect of Managers' Commitment on Organizational Commitment, Job Satisfaction and Staff Performance. Journal of Management Studies (Improvement and Development), 67, 97-128, (In Persian).
Ebadinezhad, E. (2017), Investigating the Relationship between Organizational Climate and Job Burnout and Job Satisfaction among Employees of the Education Department of Shiraz District. Master's Thesis, Marvdasht: Islamic Azad University, (In Persian).
Ebrahimpour, M., Nopasand asil, S. M., & Ahmadi saravani, M. (2015), The Impact of Strategic Flexibility on Company’s Market Performance: The Mediating Role of Open Innovation. Quarterly Journal of Industrial Technology Development, 13(26), 5-16, (In Persian).
Entesar Foomani, Gh. (2018), Relationship between Job Motivation, Job Involvement and Organizational Commitment of Teachers and Managers΄ Productivity in Education Administration of Zanjan. Quarterly Journal of Productivity Management,8(32),171-190,(In Persian).
Entezari, F., & Iranban, J.(2018), Causal Model of Emotional Intelligence, Performance and Organizational Learning. Quarterly Journal of Psychological Methods and Models,30,177-192.(In Persian).
Ghaniyoun, A., & Soloukdar, A.(2016), Dimensions and Its Related Factors in the Operational Staff of Tehran Medical Emergency Center. JHPM, 5, 37-44, (In Persian).
Gharabashlove, R., & Soleiman Zadeh, M.(2014), Investigating the Relationship of Organizational Innovation Business Performance Through Organizational Learning. The First National Conference on New Achievements in Management and Accounting Sciences, Electronically, (In Persian).
Hakimzadeh, R., Javadipour, M., & Delirinezhad Sheikhani, S. (2017), Job Burnout and Psychological Well-Being of Faculty Members of Tehran University. Conference on Modern Iranian and World Research in Management, Economics, Accounting and Humanities, (In Persian).
Hatami S., & Dastar, H. (2012), Explain the Role of Learning in Human Resource Productivity Through Empowerment. Human Resource Management Research, 1, 27-53, (In Persian).
Hussein, N., Omar, S., Noordin, F., & Ishak, N.A.(2016), Learning Organization Culture, Organizational Performance and Organizational Innovativeness in a Public Institution of Higher Education in Malaysia: A Preliminary Study. Procedia Economics and Finance, 37,512-519.
Karegar, Gh., & farajpor, B. (2011), How to Increase Productivity in an Organization.Two Human Development Policies,23,45-78,(In Persian).
Kohansal, M., Hejazi, Sh., & Tahani, Gh.(2017), The Impact of Organizational Learning on the Job a Passion for Ocean Science University, Imam Khomeini (RA) Branch. Journal of Marine Science Education, 8, 81-91, (In Persian).
Matlay,H.(2000),Organisational Learning in Small Learning Organisations: An Empirical Overview.Education+Training,42,202-211.
Mehrabibasharabadi, H.(2009), Investigating the Effect of Total Productivity Productivity on the Growth of Major Components of Iranian Economy. National Conference on Productivity, (In Persian).
Mohammadi Hoseini, A., Amine Bedokhti A., & Jamshidi L. (2014). The Role of Organizational Learning in Enhancement the Innovation Performance. 4, 84-95, (In Persian).
Nadi, M. A., Yarmohammadiea, N. M. H., & AzizI, H. (2013), The Relationship between Informal Learning, Burn out, Mental Health and Job Satisfaction among Workers of Esfahan Steel Company. Production and Operation Management, 4(2), 133-150, (In Persian).
Nezami, A., & Givarian H. (2016), An Investigation of the Effect of Psychological Capital on the Burnout of Nurses in a Military Hospital in Tehran. EBNESINA- Journal of Medical, 18(1), 44-51, (In Persian).
Pedram, M. (2011), Promoting Human Resources Productivity. National Bank Magazine, 180, 19-23, (In Persian).
Rezaei Ronaghi, J., Paravar, M., Rezaei, M., & Ebrahimi, H. (2017), Relationship between Job Burnout and Social Support in Employees Working in the Emergency Department of Kashan. Journal of Knowledge and Health, 4, 72-63, (In Persian).
Safari, Sh., & Goodarzi, H. (2009), The Relationship between Personality Characteristics and Burnout among Faculty Members and Employees of Azad Shahr Azad University. Quarterly Journal of Educational Leadership & Administration, 3, 85-101, (In Persian).
Salimian, M., Dehghan Dehnavi, H., & Sadrabadi, N. (2014), The Effect of Knowledge Management on Organizational Innovation through Organizational Learning. International Conference on Management and Industrial Engineering, (In Persian).
Sazgar, A., & Ehgagi, A. (2014), Effect of Emotional Exhaustion Due to Social Stimuli on Customer Orientation and Service Performance. International conference on insurance and development, (In Persian).
Sina, H.(2008), Investigating the Relationship between Managers' Viewpoints on Creativity and Innovation with Organizational Learning among High Schools in Shiraz. Contemporary Psychology and its Application in Society, (In Persian).
Tajeddini, K. (2015), Exploring the Antecedents of Effectiveness and Efficiency. International Journal of Hospitality Management, 49, 125-135.
Talebi, K., Davari, A., & Dehghan Najmabadi, A. (2012), The Effect of Intellectual Capital on Entrepreneurial Opportunity Recognition. Mnagement Studies in Development & Evolution, 22(71), 19-48, (In Persian).
Vahdani, M., Moharram Zadeh, M., & Seyyed Ameri, M. H. (2013). The Correlation between Personality Dimensions (Five- Factor Model) and Job Burnout in Teachers of Exceptional Schools in North Khorasan. Exceptional Education, 5(113), 5-14, (In Persian).
Wilkinson, H., Whittington, R., Perry, L., & Eames, C.(2017), Examining the Relationship between Burnout and Empathy in Healthcare Professionals: A Systematic Review. Burnout Research, 6, 18-29.
Yaghoubi, M., Karimi, S., Javadi, M., & Nikbakht, A. A. (2011), Correlation Study on Organization Learning and Knowledge Management in Staffs in Selected Hospitals of Isfahan University of Medical Sciences. Jha, 13(42), 65-75, (In Persian).
Yang, F., Li, X., Zhu, Y., Li, Y. & Wu, Ch. (2017), Job Burnout of Construction Project Managers in China: A Cross-Sectional Analysis.International Journal of Project Management,35,1272-1287.