ارائه مدل و بررسی عوامل مؤثر بر مشارکت کارکنان در استانداری اصفهان با رویکرد دلفی فازی
محورهای موضوعی : مدیریت(منابع انسانی)محسن اسماعیلیان 1 , حمید تابلی 2 , مهدی یداللهی 3
1 - دانشجوی دکتری گروه مدیریت دولتی ، دانشگاه پیام نور ، تهران، ایران
2 - دانشیارگروه مدیریت دولتی،دانشگاه پیام نور، تهران،ایران
3 - استادیارگروه مدیریت دولتی، دانشگاه پیام نور تهران ، ایران
کلید واژه: مشارک کارکنان, منابع انسانی, مشارکت سازمانی, دلفی فازی, مدلسازی معادلات ساختاری,
چکیده مقاله :
سازمان¬ها به منظور دستيابي به اهداف خود، نيازمند عوامل متعددي مي¬باشند كه يكي از مهم¬ترين آنها، وجود مشاركت سازمانی است. استانداری اصفهان نیز در راستای انجام مأموریت سازمانی خود تلاش می¬کند با برنامه محوری و جلب مشارکت کارکنان و بهره¬گیری از نظرات و پیشنهادهای آنها نسبت به ارائۀ خدمات با کیفیت اقدام نماید. تحقیق حاضر با هدف ارائۀ مدل افزایش مشارکت کارکنان در استانداری اصفهان انجام گردیده و برای این منظور، 54 عامل تأثیرگذار بر مشارکت کارکنان -از طریق بررسی ادبیات تحقیق- استخراج شده است. جامعۀ تحقیق مورد نظر متشکل از کلیه کارکنان و مدیران استانداری اصفهان بوده و 21 نفر که عبارت از مدیران ارشد سازمان بودند، به عنوان نمونه در دسترس انتخاب شده و با استفاده از روش دلفی فازی، نظرات آنها مورد بررسی قرار گرفته است. عوامل نهایی- با استفاده از کدگذاری- در 7 بعد رهبری، رضایت شغلی، ارزیابی عملکرد، هدف¬گذاری و سیاست¬گذاری شفاف، فرهنگ سازمانی، اقدامات منابع انسانی و ساختار سازمانی طبقه¬بندی شده‌اند و ارتباط آنها با استفاده از روش دیمتل، ترسیم و مدل مفهومی تحقیق ارائه شده که با استفاده از روش مدلسازی معادلات ساختاری به بررسی کمی مدل و فرضیات تحقیق با نظرسنجی از 82 نفر از کارشناسان پرداخته شده است. نتایج به دست آمده نشان می‌دهد که بین رهبری و اقدامات منابع انسانی؛ رهبری و ساختار سازمانی؛ ساختار سازمانی و هدف¬گذاری و سیاست¬گذاری؛ اقدامات منابع انسانی و فرهنگ سازمانی؛ فرهنگ سازمانی و ارزیابی عملکرد؛ هدف¬گذاری و سیاست¬گذاری و اریابی عملکرد؛ ارزیابی عملکرد و رضایت شغلی؛ رضایت شغلی و مشارکت کارکنان رابطه مثبت و معنی¬داری وجود دارد.
To achieve their goals, organizations need to consider several factors, one of the most important of which is organizational participation. Isfahan Governorate, in line with its organizational mission, tries to provide quality services with a central program through encouraging increased participation of employees and taking advantage of their opinions and suggestions. Hence, the current research is aimed to present a model for increasing employee participation in Isfahan Governorate. To this end, 54 influencing factors regarding employee participation were extracted through the review of research literature. The intended research community consisted of all the employees and managers of Isfahan Governorate, and 21 senior managers of the organization who were recruited through convenience samling and their opinions were analyzed using the fuzzy Delphi method. The final factors were codyfied in 7 dimensions of leadership, job satisfaction, performance evaluation, clear goal setting and policy making, organizational culture, human resource measures and organizational structure. The conceptual model and the relationship of the factors were presented using the DEMATEL method. The conceptual model with the addition of employee participation as a dependent variable was quantitatively investigated using the structural equation modeling method. The results revealed that there is a positive significant relationship between leadership and human resources measures; leadership and organizational structure; organizational structure, goal-setting and policy-making; human resources measures and organizational culture; organizational culture and performance evaluation; goal-setting and policy-making component and performance evaluation; performance evaluation component and job satisfaction; and job satisfaction and employee participation.
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