پیامد رهبری خدمتگزار مبتنی بر وجود انگیزه خدمت عمومی در کارکنان شهرداری کرمان
محورهای موضوعی : مدیریت
مرتضی افصحی
1
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محمدجلال کمالی
2
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آمنه فیروزآبادی
3
1 - دانشجوی دکتری گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران.
2 - استادیار گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی، کرمان، ایران. (نویسنده مسئول)
3 - استادیار گروه علوم اجتماعی، واحد بردسیر، دانشگاه آزاد اسلامی، بردسیر، ایران.
کلید واژه: الزامات مدیریتی, رویکرد اسلام, رهبری خدمتگزار.,
چکیده مقاله :
پژوهش حاضر با هدف بررسی پیامدهای رهبری خدمتگزار مبتنی بر وجود انگیزه خدمت عمومی در کارکنان شهرداری کرمان انجام شده است. رهبری خدمتگزار به عنوان یک سبک مدیریتی که بر افزایش انگیزه کارکنان تأکید دارد، می‌تواند بهبود و رشد اعتماد متقابل میان رهبر و پیروان را فراهم آورده و در نتیجه، انگیزه کارکنان را تقویت نماید. جامعه آماری این پژوهش شامل کارکنان شهرداری کرمان با تعداد 154 نفر بوده است. ابزارهای استفاده شده برای سنجش متغیرهای پژوهش، پرسش‌نامه‌های استاندارد با پایایی بالای 0.8 بوده‌اند. برای تحلیل داده‌ها و آزمون فرضیه‌های پژوهش، از نرم‌افزار Smart PLS3 استفاده شده است. یافته‌های پژوهش نشان می‌دهند که رهبری خدمتگزار تأثیر مثبت و معناداری بر انگیزه خدمت عمومی کارکنان دارد. این سبک رهبری با افزایش اعتماد متقابل، توانایی کارکنان را در ارائه خدمات بهتر و بهینه‌تر افزایش می‌دهد. بنابراین، مدیران و سازمان‌های دولتی می‌بایست در ارتقای این سبک رهبری و تقویت انگیزه کارکنان به دقت عمل نمایند تا بتوانند خدمات مؤثرتری را به جامعه ارائه دهند. این مطالعه نشان داد که رهبری خدمتگزار، با بهبود و تقویت انگیزه خدمت عمومی کارکنان، می‌تواند به بهبود عملکرد و خدمات ارائه شده توسط شهرداری کرمان کمک شایانی نماید. این موضوع به تأکید بر اهمیت اینکه سازمان‌های دولتی نیاز دارند به افزایش توانایی‌های کارکنان و مدیران در ارائه خدمات بهینه، می‌پردازد و لازم است تا مدیران این موضوع را به‌درستی در نظر بگیرند.
This study aimed to examine the outcomes of servant leadership based on the presence of public service motivation among the employees of Kerman Municipality. Servant leadership, as a managerial style emphasizing the enhancement of employee motivation, can foster mutual trust between leaders and followers, thereby strengthening employee motivation. The statistical population of this study included 154 employees of Kerman Municipality. The tools used to measure the research variables were standard questionnaires with a reliability coefficient exceeding 0.8. The Smart PLS3 software was utilized for data analysis and hypothesis testing. The findings indicate that servant leadership has a positive and significant impact on public service motivation among employees. This leadership style, by enhancing mutual trust, improves employees' ability to provide better and more efficient services. Therefore, managers and public organizations should carefully adopt this leadership approach and strengthen employee motivation to deliver more effective services to the community. This study demonstrates that servant leadership, by improving and reinforcing public service motivation, can significantly enhance the performance and services provided by Kerman Municipality. It underscores the importance of public organizations focusing on increasing the capabilities of both employees and managers to optimize service delivery. Managers should consider this aspect carefully to achieve better organizational outcomes.
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