الگوی راهبردی ارتباطات سازمانی با تاکید بر سلامت اداری
محورهای موضوعی : مدیریت منابع انسانی
مریم رحمتی
1
,
فرهاد نژادحاجی علی ایرانی
2
*
,
یحیی داداش کریمی
3
,
غلامرضا رحیمی
4
1 - دانشجوی گروه مدیریت دولتی، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران
2 - استادیار گروه مدیریت دولتی، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران. (نویسنده مسئول).
3 - استادیار گروه مدیریت دولتی، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران.
4 - گروه مدیریت دولتی، واحد بناب، دانشگاه آزاد اسلامی، بناب، ایران.
کلید واژه: ارتباطات, ارتباطات سازمانی, سلامت اداری.,
چکیده مقاله :
هدف از انجام این پژوهش، طراحی الگوی راهبردی ارتباطات سازمانی با تاکید بر سلامت اداری در سازمان امور مالیاتی کشور است. این پژوهش از نظر هدف توسعه‌ای- کاربردی و به لحاظ ماهیت داده از نوع کیفی به روش داده بنیاد است. جامعه آماری پژوهش متخصصان و مدیران سازمان امور مالیاتی و اساتید حوزه مدیریت است که نمونه آماری به روش نمونه‌گیری هدفمند به تعداد 15 نفر انتخاب گردید و تا مرحله اشباع نظری داده‌ها ادامه یافت. گردآوری داده‌ها از طریق مصاحبه نیمه‌ساختاریافته انجام گرفت. برای حصول اطمینان از روایی و پایایی داده‌های پژوهش از دو روش بازبینی توسط مشارکت‌کنندگان و بازبینی توسط همکاران و پایایی درون کدگذار استفاده شد. تجزیه و تحلیل اطلاعات به روش استراوس و کوربین نظریه داده بنیاد و با استفاده از نرم‌افزار MAXQDA انجام شد. یافته‌ها نشان داد که الگوی ارتباطات سازمانی با تاکید بر افزایش سلامت اداری در سازمان امور مالیاتی کشور، متشکل از 6 مقوله اصلی و 20 مقوله فرعی می‌باشد. الگوی کیفی مؤلفه‌های ارتباطات سازمانی با تاکید بر افزایش سلامت اداری در سازمان امور مالیاتی کشور با در نظر گرفتن شرایط علّی، عوامل بسترساز، راهبردهای مناسب، شرایط مداخلهگر طراحی شد. نتایج نشان داد امور مالیاتی بایستی عملکرد سالمی داشته باشد، و برای عملکرد سالم لازم است که الگوی ارتباطات سازمانی مناسب با تاکید بر سلامت اداری را درون خود ایجاد نماید.
The purpose of this research is to design a strategic model of organizational communication with an emphasis on administrative health in the country's tax affairs organization. This research is developmental-applicative in terms of its purpose, and in terms of the nature of the data, it is of a qualitative type using the foundation data method. The statistical population of the research is specialists and managers of the Tax Affairs Organization and professors in the field of management. And it continued until the theoretical data saturation stage. Data collection was done through semi-structured interviews. To ensure the validity and reliability of the research data, two methods of review by participants and review by colleagues and intra-coder reliability were used. Data analysis was done by Strauss and Corbin method of Foundation Data Theory and using MAXQDA software. The findings showed that the model of organizational communication with an emphasis on increasing administrative health in the country's tax affairs organization consists of 6 main categories and 20 subcategories. The qualitative model of the components of organizational communication was designed with an emphasis on increasing administrative health in the country's tax affairs organization, taking into account causal conditions, background factors, appropriate strategies, intervening conditions. The results showed that tax affairs should have a healthy function, and for a healthy function, it is necessary to create a suitable organizational communication model with an emphasis on administrative health.
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