شناسایی و اولویت‌بندی معیارهای تاثیرگذار بر تاب‌آوری سازمان آتش‌نشانی تهران (مطالعه موردی: ایستگاه‌های آتش‌نشانی تحت پوشش منطقه 20)
محورهای موضوعی : محیط زیست شهری
اسلام علی خدابنده لو
1
,
امیر هومن حمصی
2
,
اکرم الملوک لاهیجانیان
3
,
امیر حسام حسنی
4
,
علی محمدی
5
1 - دانشجوی دکتری مدیریت محیط زیست، دانشکده منابع طبیعی و محیط زیست، واحد علوم تحقیقات ،دانشگاه آزاد اسلامی، تهران، ایران.
2 - استاد تمام، گروه مهندسی صنعت و انرژی، دانشکده منابع طبیعی و محیط زیست، واحد علوم و تحقیقات ، دانشگاه آزاد اسلامی ، تهران، ایران. (مسوول مکاتبات)
3 - استاد، گروه مدیریت محیط زیست، دانشکده منابع طبیعی و محیط زیست، واحد علوم و تحقیقات ،دانشگاه آزاد اسلامی، تهران، ایران.
4 - استاد، گروه مدیریت محیط زیست، دانشکده منابع طبیعی و محیط زیست، واحد علوم و تحقیقات، دانشگاه آزاد اسلامی، تهران، ایران.
5 - استادیار گروه مدیریت محیط زیست، دانشکده منابع طبیعی و محیط زیست، دانشگاه آزاد واحد علوم وتحقیقات، تهران، ایران.
کلید واژه: تاب‌آوری سازمانی, تاب‌آوری عملیاتی, آتش‌نشانی تهران, فرایند تحلیل شبکه‌ای (ANP ).,
چکیده مقاله :
زمینه و هدف: اهمیت تاب‌آوری سازمانی در سازمان‌های امدادی و به‌ویژه سازمان‌های آتش‌نشانی به‌عنوان اولین پاسخگو در مواجهه با حریق و حوادث، کیفیت خدمات و تاب‌آوری سازمانی در ارزیابی خدمات ایمنی شهروندان یک موضوع مهم و موثر در این سازمان‌ها می‌باشد. هدف از انجام این تحقیق، افزایش تاب‌آوری و کاهش آسیب‌پذیری سازمان آتش‌نشانی تهران از طریق شناسایی معیارهای تاثیرگذار بر تاب‌آوری می‌باشد. روش بررسی: ماهیت این تحقیق از نوع علمی پژوهشی و روش این مطالعه، کاربردی مبتنی بر مطالعات کتابخانه‌اي و نیز روش‌هاي میدانی نظیر تهیه پرسش‌نامه محقق ساخته است. در این راستا از یک مدل ریاضی تصمیم‌گیری و محاسبات آماری استفاده شده است. سوالات پرسش‌نامه با استفاده از مبانی نظری، نظرات خبرگان و با بهره‌گیری از استانداردهای NFPA در گام‌های مختلف از این پژوهش استخراج و در بین 150 نفر از کارکنان آتش‌نشانی تهران در 6 ماهه دوم سال 1400توزیع و تکمیل شده و سپس با تجزیه و تحلیل داده‌ها با استفاده از روش ANP و نرم افزارهای EXCEL، SPSS22 و Super Decisions، شناسایی و اولویت‌بندی معیارها صورت گرفت. یافته‌ها: بر اساس یافته‌های پژوهش، به‌ترتیب بالاترین اولویت از بین 3 معیار، 7زیرمعیار و 30 شاخص، شامل: تاب‌آوری درون سازمانی (D) با وزن 6601/0، تاب‌آوری روبه‌پایین (1D) با وزن 8019/0 و مهارت تیمی (12e) با وزن 6418/0 و کمترین اولویت به‌ترتیب، تاب‌آوری برون سازمانی (B) با وزن 0889/0، مهارت کارکنان (1E) با وزن 0911/0 و شاخص اماکن کم خطر (14b) با وزن 0457/0 می‌باشد. بحث و نتیجه‌گیری: نتایج تحقیق بیانگر این است‌که برای افزایش تاب‌آوری سازمانی و کاهش آسیب‌پذیری باید تاب‌آوری درون سازمانی (معیار) و تاب‌آوری روبه‌پایین (زیر معیار) و در نهایت مهارت تیمی (شاخص) در اولویت اهداف سازمان قرار گیرد.
Background and Objective: The importance of organizational resilience in relief organizations and especially firefighting organizations as the first responders in the face of fire and accidents, the quality of services and organizational resilience in evaluating citizens' safety services is an important and effective issue in these organizations. The purpose of this research is to increase the resilience and reduce the flammability of the Tehran organization by identifying the indicators that affect resilience. Material and Methodology: The nature of this research is of a scientific research type and the method of this study is applied based on library studies as well as field methods such as preparing a researcher questionnaire. In this regard, a mathematical decision-making model and statistical calculations have been used. Questionnaire questions were extracted from this research using theoretical bases, experts' opinions and using NFPA standards in different steps and distributed and completed among 150 employees of Tehran fire department in the second 6 months of 1400, and then by analyzing the data using Criteria were identified and prioritized using ANP method and EXCEL, SPSS22 and Super Decisions software. Findings: According to the research findings, the highest priority among 3 criteria, 7 sub-criteria and 30 indicators, including: intra-organizational resilience (D) with a weight of 0.6601, downward resilience (D1) with a weight of 0.8019 and team skill (e12) with a weight of 0.6418 and the lowest priority is, respectively, extra-organizational resilience (B) with a weight of 0.0889, personnel skill (E1) with a weight of 0.0911, and the index of low-risk places (b14) with a weight of 0.0457. Discussion and Conclusion: The research results show that to increase organizational resilience and reduce vulnerability, intra-organizational resilience (criterion) and downward resilience (sub-criterion) and finally team skill (indicator) should be prioritized in the organization's policies and goals.
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