شناسایی شایستگی‌های تاثیرگذار بر عملکرد پایدار (صنعت بانکداری)
محورهای موضوعی : مدیریت منابع انسانیفاطمه اسکندر 1 * , رضا قرائی پور 2
1 - مدیریت صنعتی، مدیریت، دانشکده مدیریت و اقتصاد، دانشگاه آزاد اسلامی واحد علوم و تحقیقات، تهران، ایران
2 - عضو هیات علمی فعلی و مدیرگروه در دانشگاه الکترونیکی ایرانیان، مدیر منابع انسانی و پشتیبانی بانک توسعه صادرات ایران، عضو هیات علمی
کلید واژه: شایستگی, کانون ارزیابی, مدیران صنعت بانکداری, عملکرد پایدار,
چکیده مقاله :
در دنیای رقابتی امروز در صنعت بانکداری دستیابی به مزیت رقابتی دارای اهمیت قابل توجهی می‌باشد. یکی از روش‌های دستیابی به مزیت رقابتی دستیابی به عملکرد پایدار با استفاده از توانمندی منابع انسانی سازمانی می‌باشد. در صورتی که مدیران سازمانی از شایستگی‌های مناسبی برخوردار باشد، سازمان می‌تواند نسبت به دستیابی به مزیت رقابتی اطمینان بیشتری حاصل کند. هدف این مقاله ارائه مدل شایستگی‌های کلیدی مدیران صنعت بانکداری جهت ایجاد عملکرد پایدار می‌باشد. بدین‌منظور با استفاده از تحلیل کیفی فراترکیبی به بررسی تحقیقات انجام شده در حوزه پژوهش پرداخته شده است. نتایج نشان داد مدل نهایی را می‌توان با 19 مفهوم به عنوان شایستگی‌های اساسی مدیران در صنعت پایدار و 5 دسته کلی ویژگیهای فردی، مهارت، توانایی، نگرش و دانش ارائه نمود. در دسته ویژگیهای فردی اعتماد به نفس و خودباوری، اخلاق حرفه‌ای، مسئولیت‌پذیری و تاب‌آوری در دسته توانایی، مدیریت تعارض، مدیریت استرس، ایده‌پردازی و تفکر خلاق و مدیریت استراتژیک، در دسته نگرش، آینه‌نگری، تحول‌گرایی، ریسک پذیری، در دسته دانش، آگاهی محیطی، مدیریت دانش و یادگیری مستمر و در دسته مهارت، حل مسئله، مهارت ارتباطی، برنامه‌ریزی و سازماندهی، تیم و شبکه‌سازی و رهبری قرار دارد. بررسی پایایی مدل پیشنهادی با استفاده از ضریب کاپا انجام شده. با توجه به اینکه این مقدار حدود 0.6 می‌باشد، در محدوده مقدار مناسب قرار دارد و مدل پایا می‌باشد. براساس نتایج، پیشنهاد می‌گردد مدل شایستگی مدیران در صنعت بانکداری بر اساس این مدل پایه قرار داده شود. اما نیاز است تا در هر رده مدیریتی نسبت به اولویت‌بندی شایستگی‌ها و انتخاب تعدادی از این شایستگی‌ها اقدام شود.
Introduction: In today's competitive world, achieving a competitive advantage in the banking industry is of considerable importance. One of the methods of achieving a competitive advantage is achieving sustainable performance by using the capabilities of organizational human resources. If organizational managers have appropriate competencies, the organization can be more confident in achieving a competitive advantage. The purpose of this article is to present a model of key competencies of banking industry managers to create sustainable performance.
Methodology: For this purpose, meta-synthesis qualitative analysis was used to examine the research conducted in the field.
Results and Discussion:
The results showed that the final model can be presented with 19 concepts as the basic competencies of managers in sustainable industry and 5 general categories of personal characteristics, skills, abilities, attitudes and knowledge. In the category of personal characteristics, self-confidence and self-belief, professional ethics, responsibility and resilience are in the category of ability, conflict management, stress management, ideation and creative thinking and strategic management, in the category of attitude, mirroring, transformational orientation, risk-taking, in the category of knowledge, environmental awareness, knowledge management and continuous learning, and in the category of skills, problem solving, communication skills, planning and organization, team and networking and leadership. The reliability of the proposed model was examined using the kappa coefficient. Given that this value is about 0.6, it is within the appropriate value range and the model is reliable.
Conclusion:Based on the results, it is suggested that the competency model of managers in the banking industry be based on this basic model. However, it is necessary to prioritize competencies and select a number of these competencies at each management level.
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