فهرست مقالات meysam shafiei roodposhti مقاله 1 - Providing a Customer Experience Management (CEM) Model in Omnichannel Banking (Case Study of Bank Day) Hamed Einipoor Hossein Shirazi meysam shafiei roodposhti Farideh Haghshenas Kashani Journal of System Management , شماره 1 , سال 11 , زمستان 2025