بررسی دیدگاههای متخصصان وکارکنان نسبت به مولفه های مدیریت کیفیت فراگیر (TQM) به منظور ارائه چارچوب ادراکی برای دبیرستان های آموزش و پرورش شهرستان اهر در سالتحصیلی 86-85
محورهای موضوعی : مدیریت بازرگانی
صادق ملکی آوارسین
1
(استادیار گروه علوم تربیتی،واحد تبریز، دانشگاه آزاد اسلامی،تبریز،ایران)
امید علی حسین زاده
2
(دانشجوی دکترای گروه مدیریت آموزشی ،واحد علوم وتحقیقات،دانشگاه آزاد اسلامی،تهران،ایران)
کلید واژه: آموزش, بهبود مستمر, تعهد, مشتری گرایی, مدیریت کیفیت جامع, مشارکت و همکاری,
چکیده مقاله :
این پژوهش با عنوان بررسی دیدگاه های متخصصان و کارکنان نسبت به مولفه های مدیریت کیفیت جامع TQM به منظور ارائه چهارچوب ادراکی مطلوب برای دبیرستان های متوسطه اموزش وپرورش منطقه اهردر سالتحصیلی 1386 -1385 انجام گرفت . این موضوع با جامعه آماری غیر همگن وبا سه طبقه مشخص شده اساتید، مسئولین و کارشناسان ، مدیران و معاونان و در مجموع به تعداد 217 نفر با حجم نمونه 140 نفرمورد بررسی قرار گرفت در این تحقیق از روش تحقیق میدانی ( (پیمایشی) و از شیوه های تجزیه و تحلیل توصیفی و استنباطی از جمله آزمون های تحلیل عاملی وتجزیه و تحلیل واریانس یک طرفه و همچنین از نرم افزار SPSS و از ابزار اندازه گیری پرسشنامه با 42 گویه با ضریب پایایی وهمچنین با روایی تایید شده از طریق نظر متخصصان و روش نمونه گیری طبقه ای نسبی و تصادفی ساده بهره گیری شده است . در این تحقیق مشخص شد نیازبه مولفه های TQM در سطح بسیار بالایی ( بیش از 80% ) احساس می شود و بر این مبنا یک چهارچوب ادراکی مطلوب برای TQM در دبیرستان ها ترسیم شده است که دارای 5 مولفه به ترتیب اهمیت از جمله ، مشارکت و همکاری ، آموزش ، بهبود مستمر ، مشتری گرایی و تعهد می باشد . در ضمن بین دیدگاه های اساتید و مدیران و معاونان در مورد چهارچوب ادراکی پیشنهاد شده اختلاف معنی داری وجود نداشت ولی بین دیدگاه های دو گروه مذکور با گروه کارشناسان و مسئولین اختلاف معنی داری مشاهده شده است که دو گروه مذکور بیش از گروه اخیر TQMرا برای وضع مطلوب برآورد نموده اند.
This research was done with the title of examining the staff and experts’ view points about total quality management categories in order to represent a proper conceptual framework for high schools in Ahar in 2006-2007 (academic year).This subject was examined with a heterogeneous statistical population of three determined classes including professors, authorities and experts, and managers and assistant managers totaling 217 people and with a sample size of 140 people. This research employed field study (survey), and descriptive and inferential analysis including factor analysis tests and one-way variance analysis as well as SPSS,and a questionnaire including 42 questions with reliability index and also with a validity confirmed by experts, and simple random sampling and stratified sampling method. In the research the need was felt at a very high level (more than 80 percent) for the components of TQM, and on this base a proper conceptual framework has been drawn for TQM in high schools that includes five components regarding their significance: cooperation and participation, education, continuous improvement, customer orientation, and commitment. Furthermore, there wasn’t any significant difference between the professors, managers and assistant managers’ viewpoints about the suggested conceptual framework, but there was a significant difference between the two mentioned groups’ viewpoints and authorities and experts’ views.The first two mentioned groups have estimated TQM for the optimal situations more than the latter group.
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Anderson, I. (1993). Total quality management as the procedure for management of intergrated academics.
Ansari, M. (2004). Principles of Total Quality Management. Tehran: Andhis Metacognitive Publishing, (In Persian).
Ashrafian, A. (2006). Presentation of a Model for Human Resources Management of Education Leaders in Ajabshir. Tabriz: Islamic Azad University, (In Persian).
Atkinson, P. (1991). The customer as honoured guest Business.
Berry T. H. (1991). Managing the Total Quality Transformation. New York: McGraw Hill.
Heidari, Gh. (2002). A New Approach to the Ideas of Organization and Management in the World Today. Tehran: Farashenakhti Andisheh Publishing, (In Persian).
James, D. (1997). The lessons of organiziational change and previous school reform to predict annal meeting of the American educational research association .
Mehraban, R. (2005). Quality Management Comprehensive Management. Quality management, Tehran: Astan Quds Razavi Publishing, (In Persian).
Mile, T. (2000). Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis mc3 university press.
Mosa Khani, M. (1996). Investigating the Factors Affecting the Success and Failure of the Total Quality System. Management Knowledge, 31 & 32, (In Persian).
Murgatroyd , S. (1992). A new frame for manageing schools: total quality management. school organization.Nelson, W. (1994). TQM in rural education: managing school from a business perspective.
Oakland J. (1989) Total Quality Management. London: Butterworth.
Robins, A. (2005). Basics of Organizational Behavior. Translated by: A., Parsaeean, & S. M., Arabi, Tehran: Office of Cultural Research, (In Persian).
Sadrzadeh, Gh. (2002). Impact of Establishment of ISO9001 Quality Management System on Service and Operational Costs of the North and Northwest Pipelines of the National Gas Company. Master Thesis, Tabriz: Islamic Azad University, (In Persian).
Salimi, M. (2002). Comprehensive Quality Management in Education. Management Quarterly in Education, 27, (In Persian).
Salis, A. (2002). Quality Management in Education. Translated by: S. A., Hadjiqi, Tehran: Havaye Tazeh Publication, (In Persian).
Shaaban Vorky, B. (2003). Pivotal Quality Education. Mashhad: Astan Quds Razavi Publishing, (In Persian).
Solar, A. S. (2000). Quality Management at Higher Education Institutions in Iran. Daneshe Modiriyyat Magazine, 12, 32-44, (In Persian).
Tribus, M. (1993). TQM in education: the theory and how to put in to work, ERIC.
Turanian, H. (2003). Quality of Elementary Education Education with Comprehensive Quality Management Approach. Tehran: Ghoo Publication, (In Persian).
Yaghmaei, Z. (2005). Full Quality Management at School, Journal of Journalism, Educational, and the Secretariat of Directors' Directors. 2, (In Persian).
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Ahmadi, Gh. (2003). A Study of Improvement of Quality Management in High Schools in Isfahan. Journal of Management in Education, 33 & 34, (In Persian).
Anderson, I. (1993). Total quality management as the procedure for management of intergrated academics.
Ansari, M. (2004). Principles of Total Quality Management. Tehran: Andhis Metacognitive Publishing, (In Persian).
Ashrafian, A. (2006). Presentation of a Model for Human Resources Management of Education Leaders in Ajabshir. Tabriz: Islamic Azad University, (In Persian).
Atkinson, P. (1991). The customer as honoured guest Business.
Berry T. H. (1991). Managing the Total Quality Transformation. New York: McGraw Hill.
Heidari, Gh. (2002). A New Approach to the Ideas of Organization and Management in the World Today. Tehran: Farashenakhti Andisheh Publishing, (In Persian).
James, D. (1997). The lessons of organiziational change and previous school reform to predict annal meeting of the American educational research association .
Mehraban, R. (2005). Quality Management Comprehensive Management. Quality management, Tehran: Astan Quds Razavi Publishing, (In Persian).
Mile, T. (2000). Establishing mutual dependence between TQM and the learning organization: a multiple case study analysis mc3 university press.
Mosa Khani, M. (1996). Investigating the Factors Affecting the Success and Failure of the Total Quality System. Management Knowledge, 31 & 32, (In Persian).
Murgatroyd , S. (1992). A new frame for manageing schools: total quality management. school organization.Nelson, W. (1994). TQM in rural education: managing school from a business perspective.
Oakland J. (1989) Total Quality Management. London: Butterworth.
Robins, A. (2005). Basics of Organizational Behavior. Translated by: A., Parsaeean, & S. M., Arabi, Tehran: Office of Cultural Research, (In Persian).
Sadrzadeh, Gh. (2002). Impact of Establishment of ISO9001 Quality Management System on Service and Operational Costs of the North and Northwest Pipelines of the National Gas Company. Master Thesis, Tabriz: Islamic Azad University, (In Persian).
Salimi, M. (2002). Comprehensive Quality Management in Education. Management Quarterly in Education, 27, (In Persian).
Salis, A. (2002). Quality Management in Education. Translated by: S. A., Hadjiqi, Tehran: Havaye Tazeh Publication, (In Persian).
Shaaban Vorky, B. (2003). Pivotal Quality Education. Mashhad: Astan Quds Razavi Publishing, (In Persian).
Solar, A. S. (2000). Quality Management at Higher Education Institutions in Iran. Daneshe Modiriyyat Magazine, 12, 32-44, (In Persian).
Tribus, M. (1993). TQM in education: the theory and how to put in to work, ERIC.
Turanian, H. (2003). Quality of Elementary Education Education with Comprehensive Quality Management Approach. Tehran: Ghoo Publication, (In Persian).
Yaghmaei, Z. (2005). Full Quality Management at School, Journal of Journalism, Educational, and the Secretariat of Directors' Directors. 2, (In Persian).
