بررسی میزان آمادگی کارکنان دانشگاه‌ها برای پیاده سازی و استقرار مدیریت بهروری و کیفیت جامع (مطالعه موردی)
محورهای موضوعی : مدیریت بازرگانیمحمد پاسبان 1 , سعید زنجانی 2 , لیلا فاتحی خشکناب 3
1 - عضو هیأت علمی،گروه مدیریت،واحد تبریز، دانشگاه آزاد اسلامی، تبریز، ایران
2 - دانشجوی کارشناسی ارشد گروه مدیریت ، واحد تبریز، دانشگاه آزاد اسلامی، تبریز،ایران
3 - مدرس گروه مدیریت، واحد تبریز ، دانشگاه آزاد اسلامی،تبریز،ایران
کلید واژه: بهره وری, آمادگی, اصول مدیریت کیفیت جامع, کارکنان دانشگاه,
چکیده مقاله :
در هزاره سوم آموزش عالی از تک نقشی و تک نهادی به سوی چند نقشی و چند بعدی در حرکت است. به همین دلیل چالش‌های جدیدی بروی آموزش عالی گشوده می‌گردد جهت مقابله با این چالش‌ها بهترین رهیافت ممکن کیفیت است. مدیریت کیفیت جامع با نتایج بسیار چشمگیر در صنعت و تجارت اکنون وارد نظام آموزش عالی می‌گردد. کیفیت آموزشی و پژوهشی ازجمله دغدغه‌هایی است که همیشه نظام‌های دانشگاهی برای دستیابی به آن تلاش می‌کنند.ارتقای مستمر کیفیت آموزش عالی مستلزم استفاده از ارزیابی آموزشی است. کوشش‌های قابل توجهی در دو دهه اخیرجهت ارتقای کیفیت آموزش عالی و دستیابی به هدف‌های نظام‌های دانشگاهی در بسیاری از کشورها به عمل آمده است. هدف اصلی این تحقیق تعیین میزان آمادگی مدیران دانشگاه برای استقرار مدیریت کیفیت و بهره وری جامع بوده است. در این تحقیق، شش اصل تعهد، مشتری‌گرایی(تأمین رضایت ارباب رجوع)، واقع‌گرایی، مشارکت و همکاری، آموزش و بهبود مستمر به عنوان اصول مدیریت کیفیت جامع در نظر گرفته شد. جامعه آماری پژوهش شامل کلیه کارکنان دانشگاه آزاداسلامی واحد زنجان تشکیل می‌دهند که از بین آنها باروش نمونه‌گیری تصادفی تعداد 111 نفر انتخاب شدند. برای تجزیه و تحلیل داده‌ها از نرم‌افزار spss استفاده شده است و داده‌ها در دو سطح توصیفی و استنباطی تجزیه و تحلیل شدند. نتایج تحقیق نشان داد که آمادگی کارکنان دانشگاه برای استقرار مدیریت کیفیت جامع در حد مناسبی نیست.
In the third millennium, higher education is moving from a single-function and single-institution entity toward the multi-function and multi-dimensional one. Therefore, it is confronting new challenges. The best possible safeguard against these challenges is quality. Thus, total quality management (TQM), with its considerable results in industry and business, is now entering the higher education system. Educational and research quality is one of the concerns of higher education systems, and universities have always struggled to attain it. The constant promotion of higher education quality requires educational assessment. During the past two decades noticeable attempts have been made in many countries to enhance higher education quality and to attain the objectives of higher education systems. The main objective of the present research is to determine the rate of university chancellors’ readiness to establish comprehensive quality and productivity management. In this study, the six principles of commitment, customer orientation, realism, collaboration, training, and continuous improvement have been considered as the TQM principles. The statistical population consisted of all the personnel of Islamic Azad University, Zanjan Branch, from among whom 111people were selected as the research sample through the use of random sampling method. For data analysis, Spss software was used, and the data were analyzed both descriptively and inferentially. The results indicated that the readiness of the personnel of the university under study to establish total quality management is not at a desirable level.
Antony, J., Leung, K., Knowles, G. and Gosh, S. (2002), "Critical success factors of TQM implementation in Hong Kong industries", International Journal of Quality and Reliability Management, Vol. 19 No. 5, pp. 551-66
Azar, A. (2001), "Statistic and its application in management", Publication of Samt
Bagheri, G. (2005), Review of the relationship between current and wanted situation of education managers in related with caracters of Total Quality Management, Tehran university
Barandoost, R. (2000), "Performing Total Quality Management in organization", Journal of Tadbir, No 110
Bazargan, A. (2007). Quality and Evaluation in Higher Education: A Look at National and International Experience. The First Higher Education Seminar in Iran, (In Persian).
Bazazjazayeri, A. (2005), "Management in basic of empowering human resource", Journal of Tadbir, No 162
Cunningham, Melinda K, Educator attitudes towards the appropriateness of total quality management (2007), A survey of elementary and middle school administrators and faculty ,Capella University
Edward, S. (2001), "Total Quality Management in education", Translated by A. Hadighi, Publication of Havaye Taze, Tehran, First Edition
Flynn, B.B., Schroeder, R.G., Sakakibara, S., (1994), A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol.11, pp.339-66
Ghorchian, N. Gh., & Khorshidi, A. (2010). Performance Indicators in Improving the Quality Management of the Higher Education System. Tehran: Fara Shenakhte Andisheh Publications, (In Persian).
Hajisharif, M. (1995), "Total Quality Management", Publication of Siman Abic, First Edition.
Heydari, T. (2002). A New Approach to Organizational and Management Ideas in the World Today. Fara Shenakhte Andisheh Publications, (In Persian).
Jafari, M., H. Osuli, H.Shahriari, M.Shirazimanesh, A.Fahimi, (2004), "Total Quality Management", Publication of Rasa, Third Edition.
Ibekwe, Lawrence (2006), Using total quality management to achieve academic program effectiveness: An Evaluation of administrator and faculty perceotions in business schools at historical black colleges and universities, Capella University.
Jafari,M. H. Osooli, H. Shahriari, M. Shirazimanesh, & A. Fahimi, (2004), "Total Quality Management", Publication of Rasa, Third edition
Joseph, I.N. ,Rajendran ,C.and Kamalanabhan,T.J. (1999),"An instrument for measuring total quality management implementation in manufacturing-based business units in India",International Journals of Production Research, Vol. 37 No. 10, pp. 2201-15
Motwani.J. (2001), "Critical factors and performance measures of TQM" , Vol. 13 No. 4, pp. 292-300
Munro-Faure,Lesley.Munroe-Faure,Malcolm,(1992),implementing total quality management, financial times, pitman publishing, London
Oakland, john, (1991), total quality management, department of trade & industry, London
Padhi, Nayantara. (2008),"The Eight Element of TQM”, www.sixsigma.com
Rajabbeigi, M. & M.Salimi, (1995), “Total Quality Management", Publication of Jahad Sazandegi
Ross, Joel E. (1999), “Total Quality Management”, United States of America, Third Edition
Saraph, J.V., Benson, G.and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
Sarmad, Z., A.Bazargan & E. Hejazi (2003), "Research methods in behavioral sciences", Publication of Agah.
Scholtes, peter R., (1991), the team handbook, joiner, 13th printing.
Sekaran, U. (2001), "Research methods for business", Translated by M. Saebi & M. Shirazi, Publication of Public Management.
Taguchi, H. (1992), "Management in Japan", Translated by H.Afshinmanesh
Tamimi,N. (1998),"A second-order factor analysis of critical TQM factors", International Journal of Quality Science,Vol.3,No.1, pp.71-9
Tanaomi, M. M. (2009). Leadership of Comprehensive Quality Management in Universities. Management Knowledge, 47, 94-101, (In Persian).
Talebipor, S., (2005), Acceptance rate of Total Quality Management among academic members
Waten, D. & K. Kameron, (2002), "Empowering and delegation", Publication of Research and Management Training
Zeitz, G., Johannesson, R. and Ritchie, J.E. Jr, (1997), "Anemployee survey measuring total qualitymanagement practices and culture'', Group and Organization Management, Vol. 22 No. 4, pp. 414-44
Zomorodian, A. (1994), " Total Quality Management", Publication of Studies and Ed
_||_Antony, J., Leung, K., Knowles, G. and Gosh, S. (2002), "Critical success factors of TQM implementation in Hong Kong industries", International Journal of Quality and Reliability Management, Vol. 19 No. 5, pp. 551-66
Azar, A. (2001), "Statistic and its application in management", Publication of Samt
Bagheri, G. (2005), Review of the relationship between current and wanted situation of education managers in related with caracters of Total Quality Management, Tehran university
Barandoost, R. (2000), "Performing Total Quality Management in organization", Journal of Tadbir, No 110
Bazargan, A. (2007). Quality and Evaluation in Higher Education: A Look at National and International Experience. The First Higher Education Seminar in Iran, (In Persian).
Bazazjazayeri, A. (2005), "Management in basic of empowering human resource", Journal of Tadbir, No 162
Cunningham, Melinda K, Educator attitudes towards the appropriateness of total quality management (2007), A survey of elementary and middle school administrators and faculty ,Capella University
Edward, S. (2001), "Total Quality Management in education", Translated by A. Hadighi, Publication of Havaye Taze, Tehran, First Edition
Flynn, B.B., Schroeder, R.G., Sakakibara, S., (1994), A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol.11, pp.339-66
Ghorchian, N. Gh., & Khorshidi, A. (2010). Performance Indicators in Improving the Quality Management of the Higher Education System. Tehran: Fara Shenakhte Andisheh Publications, (In Persian).
Hajisharif, M. (1995), "Total Quality Management", Publication of Siman Abic, First Edition.
Heydari, T. (2002). A New Approach to Organizational and Management Ideas in the World Today. Fara Shenakhte Andisheh Publications, (In Persian).
Jafari, M., H. Osuli, H.Shahriari, M.Shirazimanesh, A.Fahimi, (2004), "Total Quality Management", Publication of Rasa, Third Edition.
Ibekwe, Lawrence (2006), Using total quality management to achieve academic program effectiveness: An Evaluation of administrator and faculty perceotions in business schools at historical black colleges and universities, Capella University.
Jafari,M. H. Osooli, H. Shahriari, M. Shirazimanesh, & A. Fahimi, (2004), "Total Quality Management", Publication of Rasa, Third edition
Joseph, I.N. ,Rajendran ,C.and Kamalanabhan,T.J. (1999),"An instrument for measuring total quality management implementation in manufacturing-based business units in India",International Journals of Production Research, Vol. 37 No. 10, pp. 2201-15
Motwani.J. (2001), "Critical factors and performance measures of TQM" , Vol. 13 No. 4, pp. 292-300
Munro-Faure,Lesley.Munroe-Faure,Malcolm,(1992),implementing total quality management, financial times, pitman publishing, London
Oakland, john, (1991), total quality management, department of trade & industry, London
Padhi, Nayantara. (2008),"The Eight Element of TQM”, www.sixsigma.com
Rajabbeigi, M. & M.Salimi, (1995), “Total Quality Management", Publication of Jahad Sazandegi
Ross, Joel E. (1999), “Total Quality Management”, United States of America, Third Edition
Saraph, J.V., Benson, G.and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20 No. 4, pp. 810-29.
Sarmad, Z., A.Bazargan & E. Hejazi (2003), "Research methods in behavioral sciences", Publication of Agah.
Scholtes, peter R., (1991), the team handbook, joiner, 13th printing.
Sekaran, U. (2001), "Research methods for business", Translated by M. Saebi & M. Shirazi, Publication of Public Management.
Taguchi, H. (1992), "Management in Japan", Translated by H.Afshinmanesh
Tamimi,N. (1998),"A second-order factor analysis of critical TQM factors", International Journal of Quality Science,Vol.3,No.1, pp.71-9
Tanaomi, M. M. (2009). Leadership of Comprehensive Quality Management in Universities. Management Knowledge, 47, 94-101, (In Persian).
Talebipor, S., (2005), Acceptance rate of Total Quality Management among academic members
Waten, D. & K. Kameron, (2002), "Empowering and delegation", Publication of Research and Management Training
Zeitz, G., Johannesson, R. and Ritchie, J.E. Jr, (1997), "Anemployee survey measuring total qualitymanagement practices and culture'', Group and Organization Management, Vol. 22 No. 4, pp. 414-44
Zomorodian, A. (1994), " Total Quality Management", Publication of Studies and Ed
