سنجش و تبیین میزان تأثیرات هوش هیجانی بر عوامل اجتماعی-روانی بهره وری نیروی انسانی با تأکید بر نقش میانجی خلاقیت هیجانی
محورهای موضوعی : مدیریت بازرگانیمحمد حکاک 1 , امیر هوشنگ نظر پوری 2 , سید نجم الدین موسوی 3 , مسعود قدسی 4
1 - استادیار، عضو هیأت علمی گروه مدیریت بازرگانی، دانشکده علوم اقتصاد و اداری، دانشگاه لرستان
2 - استادیار، عضو هیئت علمی گروه مدیریت بازرگانی، دانشکده علوم اقتصاد و اداری، دانشگاه لرستان
3 - استادیار، عضو هیئت علمی گروه مدیریت بازرگانی، دانشکده علوم اقتصاد و اداری، دانشگاه لرستان
4 - دانشجوی دکتری مدیریت، گرایش رفتار سازمانی، دانشکده علوم اقتصاد و اداری، دانشگاه لرستان
کلید واژه: هوش هیجانی, عوامل اجتماعی-روانی بهره وری نیروی انسانی و خلاقیت هیجانی,
چکیده مقاله :
این تحقیق به بررسی تأثیرات هوش هیجانی بر عوامل اجتماعی- روانی بهره وری نیروی انسانی با تاکید بر نقش میانجی خلاقیت هیجانی می پردازد. جامعه آماری تحقیق کارکنان بانک ملت منطقه 2 استان تهران می باشند که تعداد 248 نفر بر اساس جدول مورگان برای تحلیل داده ها انتخاب شدند. انتخاب منطقه 2 از طریق روش نمونه گیری خوشه ای و انتخاب نمونه تحقیق، از طریق روش نمونه گیری تصادفی-طبقه ای انجام شده است. برای جمع آوری اطلاعات از پرسشنامه استفاده گردیده است. ابعاد هوش هیجانی بر اساس مدل بار آن(1980) و پرسشنامه استاندارد آن، ابعاد خلاقیت هیجانی بر اساس مدل آوریل(1999) و پرسشنامه استاندارد آن و ابعاد عوامل بهره وری بر اساس مدل طواری و سوخوکیان و میر نژاد(1387) و پرسشنامه محقق ساخته شده می باشد. برای تجزیه و تحلیل داده ها از مدلسازی معادلات ساختاری با روش واریانس محور استفاده شده است. نتایج تحلیل در سطح اطمینان 99 درصد رانشان می دهند که هوش هیجانی تأثیرات مثبت و معنادار بر عوامل اجتماعی-روانی بهره وری نیروی انسانی از طریق خلاقیت هیجانی دارد.
This paper seeks to investigate the effects of emotional intelligence on social-mental factors of human resource productivity with emphasis on mediator role of emotional creativity. The statistical population includes employees of Region 2 Mellat Bank in TehranProvince, 248 of who were selected for data analysis. A questionnaire is used for data collection. Dimensions of emotional intelligence come from bar-on model(1980), emotional creativity come from Averill(1999), and social-mental factors of human resource productivity comes from Tavari et al(2008). Variance-based SEM is used for analysing data. Results at 99 percent confidence interval show that emotional intelligence has positive and meaningful effects on social-mental factors of human resource productivity through emotional creativity.
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- Ostadi, R and Zare Pur, E. (2009), “Emotional Intelligence and Its Application in the Field of Human Resource Management in the 21st Century”, Social Sciences Journal, N 44, 167- 188.
- Agha Gholzadeh, G. (2006), “Investigating the Factors Affecting the Manpower Productivity of Police Emergencies Units 110, Master's Thesis for Command and Control, Tarbiat Modarres University.
- Aghdasi, M. (1996), “Software diseases and human resources techniques, productivity enhancement, scientific methods of human resource productivity improvement”, government education management center.
- Hoseyni Nasab, D and Ghaderi, V. (2011), “Investigating the Relationship between Cultural Intelligence and Managers' Productivity in Schools in West Azarbaijan, Educational Sciences, N 4, V 13, 27- 44.
- Jokar, B and Alborzi, M. (2009), “The Relationship between Personality Characteristics and Emotional and Cognitive Creativity, Journal of Psychological Studies, N 6, V 1, 89- 109.
- Khaef Elahi, A and Dustar, M. (2003), “Emotional Intelligence Dimensions”, Management and Development Quarterly, N 181.
- Khadivi, A and Kalantari, R. (2008), “Individual Ethical Relationships of Managers with the Productivity of Administrative Officers of Secondary Schools”, Quarterly Journal of Payam, Practical Training Center of Applied Education in Tabriz, V 1, N, 3.
- Sayaruchi, J; Forghas, J and Mayer, J. (2004), “Emotional intelligence in daily life”, translation by Asghar Nouri Emamzade'i and Habibollah Nasiri, date of publication in the original language, Esfahan, Nevevshte, Publication.
- Sabri, M; Alborzi, M and Bahrami, M. (2013), “Relationship between family communication patterns, emotional intelligence and emotional creativity in high school students”, New Educational Thoughts, V 9, N 2, 35- 64.
- Taheri, S. (1999), “Productivity and analysis in organizations”, publishing peasant.
- Tavari, M; Sukhakian, M and Mir Nejad, A. (2008), “Identifying and prioritizing factors affecting human resource efficiency using multi-dimensional decision-making techniques”, Industrial Management Journal, V 1, N 1, 71- 88.
- Kavusi, F. (2002), “Electrical Industry Journal” N 77.
- Gholman, D. (2003), “Emotional Intelligence”, Translated by Nasrin Parsa, Tehran, Roshd Publication.
- Faraji, H. (2010), “The Relationship between Organizational Culture and the Conduct of Girls High School Directors in Ardabil Province”, Master's Thesis, Urmia University.
- Yazdani, Z and Riyahi, Z. (2010), “The Relationship between Emotional Intelligence and Productivity of Employees of Administrative Units of Shiraz University of Medical Sciences in the year 2010, Media Publication, V 3, N 3.
- Alkahtani, A. (2013), Employee Emotional Intelligence and Employee Performance in the Higher Education Institutions in Saudi Arabia: A Proposed Theoretical Framework. International journal of business and social sciences, 4(9).80-95.
- Amiri, A., &Moghimi, S.M., Kazemi, M., (2010), Studying the Relationshipbetween Cultural Intelligence and Employees' Performance, Europeanjournal of scientific Research.Vol.42, No.3pp.418-427.
- Amram, y (2005),The Seven Dimensions of SpiritualIntelligence: An Ecumenical Grounded Theory. Paper presented at the Conference of the American Psychological Association Francisco.
- Averill, J .R, (1999), Individual differences in emotional creativity: Structure and correlates, Journal of personality, 67, 331-371.
- Averill, J. R, (2002), Emotional creativity: "Toward spiritualizing the passions." In C.R.Synder&S.J.Lopcz (Eds.), Handbook of Positive Psychology (pp. 172-185), New York: OxfordUniversity.
- Averill, J. R, (2005), Emotions as mediators and as products of creative activity. In J. Kaufman & J. Baer (Eds.), Creativity across domains: Faces of the muse, (pp. 225-243), Mahwah, NJ: Erlbaum.
- Averill, J. R,(2007), Together again: Emotion and intelligence reconciled. In G. Mattews, M. zeider, & R. D. Roberts, (Eds.). Emotional intelligence: Knowns and unknowns (pp. 49-71), New York, OxfordUniversity.
- Avrill, J.R, &Nunley , E. p, (1992), Voyages of the heart: Living an emotionally creative life, New York, Macmillan.
- Averill, J. R., & Thomas- Knowles, C. (1991), Emotional creativity. In K. T Strongman (ED.), International Review of Studies on EmotionT V. 1, (pp. 269- 299), London, Wiley.
- Bar-On, R. (1997), The Bar-On Emotional Quotient Inventory (EQ-I): A testofemotional intelligence. Toronto, ON: Multi-Health Systems.
- Bar-On, R. (2000), Emotional and social intelligence: Insights from the EmotionalQuotient Inventory (EQ-I). In R. Bar-On & J. D. A. Parker (Eds.), Handbook ofEmotional Intelligence, (pp. 363-388), San Francisco, Jossey-Bass.
- Cherniss, C. (2006), The Business Case for Emotional Intelligence," Consortium for Research on Emotional Intelligence in Organizations.
- Emmons, R. A. (1999), The psychology of ultimate concern: Motivation and spirituality in personality. New York: The Guilford Press.
- Golman, D. (2004),What makes a leader?. Harvard Business Review. www.shu.ac. Uk/research integral excellence.
- Ivcevic, Z., Brackett, M. and Mayer, J. (2007), Emotional intelligence and emotional creativity.Journal of personality.75 (2). 199-235.
- Jamshidi, S., Bagherzadeh, E. and Nikoo, H. Undated(2011), Studying of relationship between emotional intelligence andemployees performance: case study Bandar Abbas customs in Iran.Shahed University.
- Mayer, J. D, Salovey, P & Cruso, D. R,(2004), Emotional intelligence: findings, and implications, Psychological Inqurity, 15, 197-215.
- Nasel, D, D. (2004), Spiritual Orientation in Relation to Spiritual Intelligence: A consideration of traditional Christianity and New Age/individualistic spirituality. Doctoral Dissertation, University of South Australia, Australia.
- Sahdat., M., Sajjad, S.I, (2011), Emotional intelligence and organizational productivity:a conceptual study. World applied science journal, 15(6). 821-825.
- Salovey, P & Mayer, J.D,(1997), Emotional intelligence, Imagination, cognition an personality, 9(3) , 185-211.
- Sterenberg.R. (1997), Nature of creativity. Yale university press.
- Sternberg, R. J, (2000), What is the common thread of creativity? It is dialectical relation to intelligence and wisdom, American Psychologist, vol. 56, pp. 360-362.
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- Abtahi, H and Kazemi, B. (2000), “Productivity”, Second Edition, Tehran, Institute of Business Studies and Research.
- Ostadi, R and Zare Pur, E. (2009), “Emotional Intelligence and Its Application in the Field of Human Resource Management in the 21st Century”, Social Sciences Journal, N 44, 167- 188.
- Agha Gholzadeh, G. (2006), “Investigating the Factors Affecting the Manpower Productivity of Police Emergencies Units 110, Master's Thesis for Command and Control, Tarbiat Modarres University.
- Aghdasi, M. (1996), “Software diseases and human resources techniques, productivity enhancement, scientific methods of human resource productivity improvement”, government education management center.
- Hoseyni Nasab, D and Ghaderi, V. (2011), “Investigating the Relationship between Cultural Intelligence and Managers' Productivity in Schools in West Azarbaijan, Educational Sciences, N 4, V 13, 27- 44.
- Jokar, B and Alborzi, M. (2009), “The Relationship between Personality Characteristics and Emotional and Cognitive Creativity, Journal of Psychological Studies, N 6, V 1, 89- 109.
- Khaef Elahi, A and Dustar, M. (2003), “Emotional Intelligence Dimensions”, Management and Development Quarterly, N 181.
- Khadivi, A and Kalantari, R. (2008), “Individual Ethical Relationships of Managers with the Productivity of Administrative Officers of Secondary Schools”, Quarterly Journal of Payam, Practical Training Center of Applied Education in Tabriz, V 1, N, 3.
- Sayaruchi, J; Forghas, J and Mayer, J. (2004), “Emotional intelligence in daily life”, translation by Asghar Nouri Emamzade'i and Habibollah Nasiri, date of publication in the original language, Esfahan, Nevevshte, Publication.
- Sabri, M; Alborzi, M and Bahrami, M. (2013), “Relationship between family communication patterns, emotional intelligence and emotional creativity in high school students”, New Educational Thoughts, V 9, N 2, 35- 64.
- Taheri, S. (1999), “Productivity and analysis in organizations”, publishing peasant.
- Tavari, M; Sukhakian, M and Mir Nejad, A. (2008), “Identifying and prioritizing factors affecting human resource efficiency using multi-dimensional decision-making techniques”, Industrial Management Journal, V 1, N 1, 71- 88.
- Kavusi, F. (2002), “Electrical Industry Journal” N 77.
- Gholman, D. (2003), “Emotional Intelligence”, Translated by Nasrin Parsa, Tehran, Roshd Publication.
- Faraji, H. (2010), “The Relationship between Organizational Culture and the Conduct of Girls High School Directors in Ardabil Province”, Master's Thesis, Urmia University.
- Yazdani, Z and Riyahi, Z. (2010), “The Relationship between Emotional Intelligence and Productivity of Employees of Administrative Units of Shiraz University of Medical Sciences in the year 2010, Media Publication, V 3, N 3.
- Alkahtani, A. (2013), Employee Emotional Intelligence and Employee Performance in the Higher Education Institutions in Saudi Arabia: A Proposed Theoretical Framework. International journal of business and social sciences, 4(9).80-95.
- Amiri, A., &Moghimi, S.M., Kazemi, M., (2010), Studying the Relationshipbetween Cultural Intelligence and Employees' Performance, Europeanjournal of scientific Research.Vol.42, No.3pp.418-427.
- Amram, y (2005),The Seven Dimensions of SpiritualIntelligence: An Ecumenical Grounded Theory. Paper presented at the Conference of the American Psychological Association Francisco.
- Averill, J .R, (1999), Individual differences in emotional creativity: Structure and correlates, Journal of personality, 67, 331-371.
- Averill, J. R, (2002), Emotional creativity: "Toward spiritualizing the passions." In C.R.Synder&S.J.Lopcz (Eds.), Handbook of Positive Psychology (pp. 172-185), New York: OxfordUniversity.
- Averill, J. R, (2005), Emotions as mediators and as products of creative activity. In J. Kaufman & J. Baer (Eds.), Creativity across domains: Faces of the muse, (pp. 225-243), Mahwah, NJ: Erlbaum.
- Averill, J. R,(2007), Together again: Emotion and intelligence reconciled. In G. Mattews, M. zeider, & R. D. Roberts, (Eds.). Emotional intelligence: Knowns and unknowns (pp. 49-71), New York, OxfordUniversity.
- Avrill, J.R, &Nunley , E. p, (1992), Voyages of the heart: Living an emotionally creative life, New York, Macmillan.
- Averill, J. R., & Thomas- Knowles, C. (1991), Emotional creativity. In K. T Strongman (ED.), International Review of Studies on EmotionT V. 1, (pp. 269- 299), London, Wiley.
- Bar-On, R. (1997), The Bar-On Emotional Quotient Inventory (EQ-I): A testofemotional intelligence. Toronto, ON: Multi-Health Systems.
- Bar-On, R. (2000), Emotional and social intelligence: Insights from the EmotionalQuotient Inventory (EQ-I). In R. Bar-On & J. D. A. Parker (Eds.), Handbook ofEmotional Intelligence, (pp. 363-388), San Francisco, Jossey-Bass.
- Cherniss, C. (2006), The Business Case for Emotional Intelligence," Consortium for Research on Emotional Intelligence in Organizations.
- Emmons, R. A. (1999), The psychology of ultimate concern: Motivation and spirituality in personality. New York: The Guilford Press.
- Golman, D. (2004),What makes a leader?. Harvard Business Review. www.shu.ac. Uk/research integral excellence.
- Ivcevic, Z., Brackett, M. and Mayer, J. (2007), Emotional intelligence and emotional creativity.Journal of personality.75 (2). 199-235.
- Jamshidi, S., Bagherzadeh, E. and Nikoo, H. Undated(2011), Studying of relationship between emotional intelligence andemployees performance: case study Bandar Abbas customs in Iran.Shahed University.
- Mayer, J. D, Salovey, P & Cruso, D. R,(2004), Emotional intelligence: findings, and implications, Psychological Inqurity, 15, 197-215.
- Nasel, D, D. (2004), Spiritual Orientation in Relation to Spiritual Intelligence: A consideration of traditional Christianity and New Age/individualistic spirituality. Doctoral Dissertation, University of South Australia, Australia.
- Sahdat., M., Sajjad, S.I, (2011), Emotional intelligence and organizational productivity:a conceptual study. World applied science journal, 15(6). 821-825.
- Salovey, P & Mayer, J.D,(1997), Emotional intelligence, Imagination, cognition an personality, 9(3) , 185-211.
- Sterenberg.R. (1997), Nature of creativity. Yale university press.
- Sternberg, R. J, (2000), What is the common thread of creativity? It is dialectical relation to intelligence and wisdom, American Psychologist, vol. 56, pp. 360-362.
