بررسی تأثیر مهندسی ارزش بر عملکرد سازمان مطالعه موردی: اداره آب و فاضلاب استان آذربایجان غربی
محورهای موضوعی : مدیریت بازرگانیفرهاد نژاد ایرانی 1 , کمال عزیزی 2 , یوسف بیگ زاده 3
1 - عضو هیأت علمی(استادیار) گروه مدیریت دولتی،واحد بناب،دانشگاه آزاد اسلامی،بناب،ایران
2 - کارشناسی ارشدگروه مدیریت دولتی،واحد بناب،دانشگاه آزاد اسلامی،بناب،ایران
3 - عضو هیأت علمی گروه مدیریت دولتی،واحد بناب،دانشگاه آزاد اسلامی،بناب،ایران
کلید واژه: رضایت, اثربخشی سازمانی, مهندسی ارزش, عملکرد سازمان,
چکیده مقاله :
هدف اصلی مقاله حاضر بررسی مهندسی ارزش و تأثیر آن بر ابعاد عملکرد سازمان در اداره آب و فاضلاب استان آذربایجان غربی و ارائه راهکارهایی برای بکارگیری موفّق مهندسی ارزش جهت بالابردن عملکرد سازمانی در اداره مزبور می‌باشد. چارچوب نظری پژوهش براساس مدل عملیاتی مهندسی ارزش اس. آیر و مدل عملیاتی عملکرد سازمانی کاپلان و نورتون می‌باشد. در این راستا یک فرضیه اصلی و چهار فرضیه فرعی طراحی شده است. جامعه آماری تحقیق حاضر کارکنان اداره آب و فاضلاب استان آذربایجان‌غربی بوده که جمعاً 375 نفر می باشد که با استفاده از فرمول کوکران 190 نفر به عنوان نمونه آماری در نظر گرفته شد و پرسشنامه‌ها با استفاده از روش نمونه‌گیری تصادفی طبقه‌ای در میان نمونه آماری توزیع گردید. قبل از آزمون فرضیه‌ها، به منظور بررسی نرمال بودن توزیع متغیرها از آزمون کالموگروف اسمیرنف استفاده شد که نتایج نشان می دهد متغیر مهندسی ارزش و عملکرد سازمان با توزیع نرمال تفاوت معنی داری نداشته و دارای توزیع نرمال می باشد. لذا در چارچوب آزمونهای آماری پارامتریک از آزمونهای همبستگی پیرسون و ضریب خطّی رگرسیون استفاده گردید که حدود 287/0 تغییرات متغیّر وابسته (عملکرد سازمان) با چهار بعد (رضایت کارکنان، رضایت مشتریان، اثربخشی سازمانی و نتایج مالی و بازار) توسط تغییرات در متغیر مستقل (مهندسی ارزش) توجیه می شود که نشان دهنده رابطه مثبت و هم جهت بین دو متغیر نیز می باشد.
The main objective of this study is to investigate value engineering and its impact on the dimensions of organizational performance in the Water and Wastewater Administration of West Azerbaijan Province and present guidelines for the successful implementation of value engineering in order to enhance organizational performance in the mentioned office. The theoretical framework of the research is based on S.Iyer’s value engineering operational model as well as Kaplan and Norton’s operational model of organizational performance. In the regard, one main hypothesis and four minor hypotheses have been put forward. The statistical population consists of 375 staff members of the Water and Wastewater Administration of West Azerbaijan Province, from among whom a sample of 190 was selected through the use of Cochran’s formula and stratified random sampling technique. The measurement tool is a questionnaire, which was distributed among the subject. Before testing the hypotheses, the researchers used Kolmogorov-Smirnov test in order to evaluate the normal distribution of the variables. The results showed that the variables of value engineering and organizational performance do not have a significant difference from the normal distribution. Thus, for data analysis within the parametric statistics frame, Pearson’s correlation coefficient and linear regression were used. The results indicated that about 0.287 of the changes in the dependent variable (organizational performance) and its four dimensions (personnel satisfaction, customer satisfaction, organizational effectiveness, and financial results of the market) are accounted for by the changes in the independent variable (value engineering), which is also the indicator of the positive and direct relationship between the two variables.
Abasgholipour, M. (2010). Investigating the Effective Factors on the Bank Performance Improvement. Management Researches in Iran, 14(4), (In Persian).
Anderson, E. and Weitz, B. (1992), "The use of pledges to build and sustain commitment in distribution channels", Journal of Marketing Research, Vol. l9, No. 1, pp: 18-34.
Allowtybi Loke J. (2010), Leadership behaviors: effects on job satisfaction, productivity and organizational commitment. J Nurs Manag, 9(4): 204-191
Allen et al &Dunham-Taylor J. (2011), Nurse executive transformational leadership found in participative organizations. Journal of Nursing Administration, 30(5): 250-241
Berry, L. L. (1983), "Emerging perspective on services marketing", American marketing Association, Chicago, IL.
Chiu, H. C. and Hsieh, Y. C. and Li, Y. C. and Lee, M. (2005)," Relationship marketing and consumer switching behavior", Journal of Business Research, Vol. 58, pp: 1681- 1689
Darreh Shiri, M. R., & Mokhtarianpour, M. (2008). Empowerment of Project Management System through Value Engineering Methodology (Case Study of Defense Industries). Third National Conference on Value Engineering, (In Persian).
Dwyer, F. R. and Schurr, P. H. and Oh, S. (1987), "Developing Buyer– Seller Relationships", Journal of Marketing, Vol. 51, pp: 11–27.
Gilham, B. (2005). Questionnaire Design, Mahnaz Mehrabi Zadeh. Tehran: Rassh Publication, (In Persian).
Gholipour, A., & Biraghi Ali, T. (2006). Comparative Study of Organizational Performance Evaluation Models. Master's Thesis, Tehran: Tehran University, (In Persian).
Golvost Jouibari, Y., Nazizi, A., & Behrang Nobri, Kh. (2008). Identification of Key Factors in Value Engineering Studies. Management Message, 28, 245-269, (In Persian).
Hallowell, R. (1996)," The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study". International Journal of Service Industry Management, Vol.7, No. 4, pp: 27-42
Jahedi A. (2011). Investigating the Impact of Islamic Values on the Relationship Marketing Foundations in West Azarbaijan Azad University of Azad University. Master Thesis, Bonab: Bonab Branch, (In Persian).
Jebel Ameli, M. Saeed, S., & Mirmohammad, A. (2001). Introduction to Value Engineering, Misunderstandings and Interaction. Tehran: Farat Publishing, (In Persian).
Karimi, T. (2006). New Models in Organizational Performance Evaluation. Tadbir Journal, 171, (In Persian).
Karimi, M. (2005). Six Essential Questions for the Understanding of Value Engineering, Adapted from S. S .Aire. Second National Conference on Value Engineering, University of Science and Technology, (In Persian).
Maj, A. (2009). Systematic Value Approach Engineering. Ministry of Oil Deputy Directorate for Engineering and Technology Affairs, (In Persian).
Miles, L.,(2008), Techniques of Value Analysis and Engineering,” Mc Grawhill Book Company, New York
Mohagher, A., Karimi Dastjerdi, D., Moein Najafabadi, F., & Beyazi, A. (2008). Investigating the Effect of Status Variables on Quality Management and Performance Management Activities of Iranian Leading Organizations. Journal of Industrial Management, 1(1), 125-138,(In Persian).
Mohagher, A., Moein Najafabadi, F., & Beyzi Theraband, A. (2010). The Effect of Quality Management Activities on the Organizational Performance. Management Researches in 14(4), (In Persian).
Mohagher, A., Karimi, D., Moein Najafabadi, F., & Beyazi, A. (2008). Investigating the Effect of Status Variables on the Quality Management and Performance of Iranian Leading Organizations, Adapted from Kaplan & Torton. Industrial Management Journal, 1, 125-138, (In Persian).
Mottaghi, H. (2007). Presentation of the Integrated Model of Value Engineering (VE) and Analytical Hierarchy Process Analysis (AHP) for Designing the Exterior of the Samand Vehicle. Management Message, 25, 87-112, (In Persian).
Nazari, A. (2006). Application of Value Engineering in the Country, Necessities, Problems and Solutions for Using Value Engineering. 43, 42-51, (In Persian).
Rabbani, M., Rezaei, K., & Haji Ali Akbar, M. (2001). Value Management/Engineering Based on Standards en Save 12973: 2000. Tehran: Athena Publication, (In Persian).
Safdel, A., Droodian, H., & Mansouri, A. (2008). Using Value Engineering in Organizational Strategy Map for Better Understanding of Values. Third National Conference on Value Engineering, (In Persian).
Sediqh, M., Rahmani, K., & Sadrnia, A. Improvement of QFD Using Performance Management (From the Viewpoint of Managers of Manufacturing Industries of East Azarbayjan Province). Beyond Management, 9, 129-152, (In Persian).
Tangen E.G.Elias “Value Engineering a powerful productivity tool” computers and industrial eng,Vol.35,No.3-4,PP:381-393.2004
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Abasgholipour, M. (2010). Investigating the Effective Factors on the Bank Performance Improvement. Management Researches in Iran, 14(4), (In Persian).
Anderson, E. and Weitz, B. (1992), "The use of pledges to build and sustain commitment in distribution channels", Journal of Marketing Research, Vol. l9, No. 1, pp: 18-34.
Allowtybi Loke J. (2010), Leadership behaviors: effects on job satisfaction, productivity and organizational commitment. J Nurs Manag, 9(4): 204-191
Allen et al &Dunham-Taylor J. (2011), Nurse executive transformational leadership found in participative organizations. Journal of Nursing Administration, 30(5): 250-241
Berry, L. L. (1983), "Emerging perspective on services marketing", American marketing Association, Chicago, IL.
Chiu, H. C. and Hsieh, Y. C. and Li, Y. C. and Lee, M. (2005)," Relationship marketing and consumer switching behavior", Journal of Business Research, Vol. 58, pp: 1681- 1689
Darreh Shiri, M. R., & Mokhtarianpour, M. (2008). Empowerment of Project Management System through Value Engineering Methodology (Case Study of Defense Industries). Third National Conference on Value Engineering, (In Persian).
Dwyer, F. R. and Schurr, P. H. and Oh, S. (1987), "Developing Buyer– Seller Relationships", Journal of Marketing, Vol. 51, pp: 11–27.
Gilham, B. (2005). Questionnaire Design, Mahnaz Mehrabi Zadeh. Tehran: Rassh Publication, (In Persian).
Gholipour, A., & Biraghi Ali, T. (2006). Comparative Study of Organizational Performance Evaluation Models. Master's Thesis, Tehran: Tehran University, (In Persian).
Golvost Jouibari, Y., Nazizi, A., & Behrang Nobri, Kh. (2008). Identification of Key Factors in Value Engineering Studies. Management Message, 28, 245-269, (In Persian).
Hallowell, R. (1996)," The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study". International Journal of Service Industry Management, Vol.7, No. 4, pp: 27-42
Jahedi A. (2011). Investigating the Impact of Islamic Values on the Relationship Marketing Foundations in West Azarbaijan Azad University of Azad University. Master Thesis, Bonab: Bonab Branch, (In Persian).
Jebel Ameli, M. Saeed, S., & Mirmohammad, A. (2001). Introduction to Value Engineering, Misunderstandings and Interaction. Tehran: Farat Publishing, (In Persian).
Karimi, T. (2006). New Models in Organizational Performance Evaluation. Tadbir Journal, 171, (In Persian).
Karimi, M. (2005). Six Essential Questions for the Understanding of Value Engineering, Adapted from S. S .Aire. Second National Conference on Value Engineering, University of Science and Technology, (In Persian).
Maj, A. (2009). Systematic Value Approach Engineering. Ministry of Oil Deputy Directorate for Engineering and Technology Affairs, (In Persian).
Miles, L.,(2008), Techniques of Value Analysis and Engineering,” Mc Grawhill Book Company, New York
Mohagher, A., Karimi Dastjerdi, D., Moein Najafabadi, F., & Beyazi, A. (2008). Investigating the Effect of Status Variables on Quality Management and Performance Management Activities of Iranian Leading Organizations. Journal of Industrial Management, 1(1), 125-138,(In Persian).
Mohagher, A., Moein Najafabadi, F., & Beyzi Theraband, A. (2010). The Effect of Quality Management Activities on the Organizational Performance. Management Researches in 14(4), (In Persian).
Mohagher, A., Karimi, D., Moein Najafabadi, F., & Beyazi, A. (2008). Investigating the Effect of Status Variables on the Quality Management and Performance of Iranian Leading Organizations, Adapted from Kaplan & Torton. Industrial Management Journal, 1, 125-138, (In Persian).
Mottaghi, H. (2007). Presentation of the Integrated Model of Value Engineering (VE) and Analytical Hierarchy Process Analysis (AHP) for Designing the Exterior of the Samand Vehicle. Management Message, 25, 87-112, (In Persian).
Nazari, A. (2006). Application of Value Engineering in the Country, Necessities, Problems and Solutions for Using Value Engineering. 43, 42-51, (In Persian).
Rabbani, M., Rezaei, K., & Haji Ali Akbar, M. (2001). Value Management/Engineering Based on Standards en Save 12973: 2000. Tehran: Athena Publication, (In Persian).
Safdel, A., Droodian, H., & Mansouri, A. (2008). Using Value Engineering in Organizational Strategy Map for Better Understanding of Values. Third National Conference on Value Engineering, (In Persian).
Sediqh, M., Rahmani, K., & Sadrnia, A. Improvement of QFD Using Performance Management (From the Viewpoint of Managers of Manufacturing Industries of East Azarbayjan Province). Beyond Management, 9, 129-152, (In Persian).
Tangen E.G.Elias “Value Engineering a powerful productivity tool” computers and industrial eng,Vol.35,No.3-4,PP:381-393.2004
