طراحی الگویی برای رتبه‌بندی بلوغ سازمانی
محورهای موضوعی : مدیریت
مریم زارع بیدکی
1
,
ناصر میرسپاسی
2
,
کرم‌الله دانش‌فرد
3
1 - دانشجوی دکتری گروه مديريت منابع انسانی، واحد علوم و تحقیقات بین‌الملل، دانشگاه آزاد اسلامی، قشم، ایران
2 - استاد تمام گروه مديريت منابع انسانی، واحد علوم و تحقیقات بین‌الملل، دانشگاه آزاد اسلامی، تهران، ایران
3 - استاد تمام گروه مديريت منابع انسانی، واحد علوم و تحقیقات بین‌الملل، دانشگاه آزاد اسلامی، تهران، ایران
کلید واژه: بلوغ سازمانی, بلوغ منابع سازمانی, توسعه منابع انسانی, بهره‌وری.,
چکیده مقاله :
هدف پژوهش حاضر، طراحی الگویی برای رتبه‌بندی بلوغ سازمانی می‌باشد. این پژوهش با توجه به هدف و ماهيت آن كيفي و از نوع تحليل محتوا است. جامعه آماری پژوهش شامل 30 نفر از خبرگان و متخصصان سازمان توانير و شرکت‌های تابعه می‌باشد و نمونه‌گیری تا اشباع نظری ادامه داشت. دامنه این پژوهش وزارت نیرو در بخش برق، یعنی شرکت توانیر و 16 شرکت برق منطقه‌ای در کشور می‌باشد و نمونه این پژوهش به روش کیفی با تحليل محتوا انجام شده و واحد تحليل، مضمون و يا مفهوم موجود در متونی است که عناصر بلوغ را در خود داشته‌اند که به روش مطالعه در متون علمی گردآوری شده است. برای تجزیه و تحلیل داده ها ابتدا از روش تحليل محتوا و سپس از تکنیک دلفی استفاده شد. یافته ها نشان داد الگوی بلوغ منابع انسانی در شرکت توانیر دارای 7 سطح پلکانی است که سطح بلوغ منابع انسانی سازمان را تعیین میکند و هر سطح این بلوغ دارای 9 شاخص می باشد که مجموعا دارای 63 مولفه اصلی 1273 مولفه فرعی می باشد. این سطوح پلکانی شامل مهارتهای عمومی شغل،ارتباطات، مهارتهای فنی، مدیریت، رهبری، کیفیت ها و بهره وری می باشد. یافته نیز نشان می دهد که سطح بلوغ سازمان به 4 سطح 1: سازمان نیاز به پیشترفت دارد، 2: سازمان در حد انتظار است، 3: سازمان بیش از حد انتظار است، و 4: سازمان برجسته است رتبه بندی شده است.
This research aims to design a model for ranking organizational maturity. According to its purpose and nature, this research is qualitative and content analysis type. The study's statistical population includes 30 experts and specialists of the Tavanir organization and its subsidiaries, and the sampling continued until theoretical saturation. The scope of this research is the Ministry of Energy in the electricity sector, that is, Tavanir Company and 16 regional electricity companies in the country, and the sample of this research was conducted using a qualitative method with content analysis. The unit of analysis, which was collected by studying scientific texts, was the theme or concept found in the texts that have elements of maturity in them. To analyze the data, the content analysis method and the Delphi technique were used. The findings showed that the maturity model of human resources in Tavanir company has 7 levels of stairs that determine the level of maturity of human resources of the organization and each level of this maturity has 9 indicators, which have a total of 63 main components and 1273 sub components. These ladder levels include general job skills, communication, technical skills, management, leadership, qualities, and productivity. The findings also show that the maturity level of the organization is ranked into 4 levels: 1: the organization needs improvement, 2: the organization is within the expected range, 3: the organization exceeds the expectation, and 4: the organization is outstanding.
Abul Alaei, B., & Ghaffari, A. (2003). Future managers (2 ed.) Industrial Management Organization publications. [In Persian]
Ashourzadeh, M., Rezvani Chaman Zamin, M., Rezaei Kelidbari, H., & Abbasi, B. (2023). Designing a human resource performance evaluation model with a value-based approach in the higher education system. Management and Educational Perspective, 5(3), 305-328. https://doi.org/10.22034/jmep.2023.420263.1251 [In Persian]
Ataiyan, A., & Bahmani Chobbasti, A. (2023). Prediction of knowledge sharing among employees based on the organizational maturity of Kaknan (case study of Bank Sepe Shaab branches in Babol city) 9th National Conference on New Science and Technology Findings focusing on Computer, Management and Accounting, Tehran. https://civilica.com/doc /1751555 [In Persian]
Azarli, B., Mokhtari, H., Vathghi, M., & Ziarati, A. (2023). A review of the relationship between organizational maturity and employee performance in Mashhad Municipality The fifth international conference on modern approaches to management, psychology and humanities in the 21st century, Tehran. https://civilica.com/doc/1696372 [In Persian]
Blokland, P., & Reniers, G. (2021). Achieving Organisational Alignment, Safety and Sustainable Performance in Organisations. Sustainability, 13(18), 10400.
Cascio, W. F. (2014). The virtual workplace: A reality now. TIP, 35(4).
Cripp, J., & Mansfeld, K. (2015). An Overview of the Business Process Maturity Model (BPMM) International Workshop on Process Aware Information Systems, Springer, Huang Shan.
Curtis, W., Hefley, W., & Miller, S. (2016). People Capability Maturity Model (P-CMM) (Technical Report CMU/SEI-2009-TR-003, Issue. https://doi.org/10.1184/R1/6581894.v1.
Deming, W. E. (1982). Out of the Crisis. MIT Center for Advanced Engineering Study.
Errida, A., & Lotfi, B. (2021). The determinants of organizational change management success: Literature review and case study. International Journal of Engineering Business Management, 13. https://doi.org/10.1177/18479790211016273
Fadai Kivani, R., & Sadat Ashkur, S. Z. (2017). The place of education in the development of human resources of today's organizations. Applied studies in management and development sciences, 5(7). [In Persian]
Foster, S. (2016). Making sense of e-HRM: Technological Frames, Value Creation and Competitive Advantage. Submitted to the University of Hertfordshire in partial fulfillment of the requirements of the degree of Doctor of Business Administration. https://core.ac.uk/download/pdf/1640360.pdf
Hammer, M. (2007). The Process Audit. Harvard Business Review, 85(4), 111–123.
Hushiar, M. (2022). Organizational maturity in the field of human resources management The fifth international conference of psychology, educational sciences and social studies, Hamadan. https://civilica.com/doc/1647840 https://civilica.com/doc/1647840 [In Persian]
Jafarnejad Chaghooshi, A., Moradi Moghadam, M., & Etezadi, S. (2016). Ranking business processes maturity by modified rembrandt technique with considering CMMI dimensions. Iranian Journal of Management Studies, 9(3), 559-578. [In Persian]
Kalopa, M. W., Resick, C. J., & Hanges, P. J. (2015). When Organizational Climate Is Unambiguous, It Is Also Strong. Journal of Applied Psychology, 91, 351-364.
Kucharska, W., & Bedford, D. A. (2020). Learning From Mistakes in the Context of Organizational Maturity, and Adaptability to Change. Available at SSRN 3595992. https://doi.org/10.2139/ssrn.3595992
Mohammadkhani, A., & Naserifar, A. (2023). Identification and ranking of effective factors in organizational maturity (case study: Engineering System Organization) 20th National Conference on Civil Engineering, Architecture and Urban Development, Babol. https://civilica.com/doc/1741688 [In Persian]
Nazari, F. (2022). Investigating the importance of organizational maturity in the organization The 10th international conference on modern accounting, management and human sciences research in the third millennium, Tehran. https://civilica.com/doc/1655283 [In Persian]
Rastegar, M., Shahamat, N., Salehi, M., & Zarei, R. (2024). Analyzing the dimensions and components of sustainable human resource management in the Azad Universities of Fars province. Management and Educational Perspective, 5(4), 280-303. https://doi.org/10.22034/jmep.2023.390184.1177 [In Persian]
Saravia-Vergara, E., Sanchís-Pedregosa, C., & Albort-Morant, G. (2020). Organizational Culture, Process Management and Maturity of the Process: An Empirical Study of the Process Status in Peru. Global Business Review. https://doi.org/10.1177/0972150920916036
Shams Zare, M., Tahmasbi, R., & Yazdani, H. R. (2018). Evaluating the Maturity of Human Resource Management Processes Based on Philips Model. Journal of Research in Human Resources Management, 10(1), 1-24. https://doi.org/20.1001.1.82548002.1397.10.1.1.4 [In Persian]
Sillvia, T., & Giuliano, M. (2014). The concept of practice in the people capability maturity model Corpus ID: 42125763.
Tavakli, S. S. (2020). Measuring the level of organizational maturity to establish a knowledge management system in the Ministry of Industry, Mines and Trade. Quarterly Journal of Administrative Studies and Research, 2(5). https://civilica.com/doc/1547597 [In Persian]
Wolniak, R. (2019). The Level of Maturity of Quality Management Systems in Poland-Results of Empirical Research Organization and Management Department, Economics and Informatic Department, Silesian Technical University, Akademicka 2A, 44-100 Gliwice. https://doi.org/10.3390/su11154239
