List of Articles Open Access Article Abstract Page Full-Text 1 - Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study Roozaneh Dairying Company M. A. Abdolvand A. Mohammadnia Open Access Article Abstract Page Full-Text 2 - Designing a Mathematical Model for Evaluating the Effectiveness of Advertising Media on Consumer Behavior S. Khanmohammadi M. Mohammadi Open Access Article Abstract Page Full-Text 3 - An Examination of the Relationship Between Working Relationship Quality With Salesperson Performance & Job Satisfaction & the Role of ASB Behavioral Model in Sale K. Heidarzadeh Sh. Garmabdari Open Access Article Abstract Page Full-Text 4 - Consumer Ethnocentrism in Small Appliances Industry of Iran M. A. Amirshahi Sh. Mazhary Open Access Article Abstract Page Full-Text 5 - Evaluation Customer Satisfaction Level of After Sell Service in Saipa Co. With Use the Kano Model H. Vazifehdust P. Attaolahi