List of Articles Open Access Article Abstract Page Full-Text 1 - Merchandising Effect on Customer Satisfaction and Decision (Case Study: Shiraz Chain Stores) Razia Azodi Fazlollah Kazemi Open Access Article Abstract Page Full-Text 2 - The effect of brand equity to attract new customers and retain existing customers (the case of food products Calais) hosein vazifehdust behrooz gholipoor hamed abbasi Open Access Article Abstract Page Full-Text 3 - The effect of new product development and international marketing strategies on export performance (Case study: Manufacturing and Export Companies of West Azarbaijan Province) reza rezaee mehdi safarkhani abbas imani Mohsen khalilzade Open Access Article Abstract Page Full-Text 4 - A Study of the Effect of mechanisms reward systems in new product development (Case study: Home appliances manufacturing companies in Esfahan Province) hassan ghorbani tania ladoni Open Access Article Abstract Page Full-Text 5 - Impact relationship marketing on customer loyalty (Case Study: saderat Bank of Mazandaran) asef karimi rezvan velayati shokouhi esmail shabani nejad Open Access Article Abstract Page Full-Text 6 - Investigating the Impact of emotions on the Intention to buy customers of Green Products (Studied case: Students of the Islamic Azad University of Kashan) alireza naalchi kashi Seyed Mohammad Tabataba’i- Nasab Open Access Article Abstract Page Full-Text 7 - Effect of failed service quality on customer loyalty in banking industry mehrnaz nejati ahmad rahchamani