List of Articles customer experience management Open Access Article Abstract Page Full-Text 1 - Investigating the Influential Factors on Customer Experience Management on Bank Indicators (Case Study of Maskan Bank of Kermanshah City) Ebrahim Heshmati Hamidreza Saeednia ali Badie Zadeh Open Access Article Abstract Page Full-Text 2 - Presentation of Conceptual Model of Customer Experience Management of Brand Relation Based on Foundation Data Theory ۰Keyvan ۰Ghayemalaee Hassan Esmailpour Hamidreza Saeednia Farideh Haghshenas Open Access Article Abstract Page Full-Text 3 - Presenting the Customer Experience Management Model in Real Estate Marketing with a Mixed Approach Reza kochakpour nesfi H. R. Saeednia Hamid Saeedi rahim mohtaram Open Access Article Abstract Page Full-Text 4 - Measuring the Qualitative Visual Streetscapes Experience of People Using the Customer Experience Management (CEM) Method; Case Study: Karim Khan Zand Street, Shiraz Mojtaba Rafieian Fatemeh Shams Open Access Article Abstract Page Full-Text 5 - Customer Experience Management: Scientometric Analysis to Record the Past and Illustrate the Future pegah Hoodi Tahmours Hasangholi Pouryasouri 10.30495/jsm.2023.1979015.1763 Open Access Article Abstract Page Full-Text 6 - Proposing a Customer Experience Management Model Based on the Grounded Theory Approach in Aviation Industry (Case study: Taban Airline) Mohammad Sadeghi Far Azar Kaffashpoor Abdollah Naami 10.30495/jsm.2022.1945579.1576 Open Access Article Abstract Page Full-Text 7 - Investigating the Impact of Word of Mouth Advertising on Customer Experience Management in the Dental Equipment Industry Using Fuzzy Analytic Hierarchy Process Shaghayegh Shakiba Tabar Sina Nematizadeh Hamidreza Saeednia 10.22094/joie.2022.1945838.1916 Open Access Article Abstract Page Full-Text 8 - Presenting a Model of Customer Experience Management in Mobile Banking Industry for Commercial Banks Customers in Dubai Maryam Abadi Hamidreza Saeednia Abbas Khorshidi 10.22094/joie.2021.678825 Open Access Article Abstract Page Full-Text 9 - The effect of customer experience management on word-of-mouth advertising with the mediating role of customer relationship management in Mashhad bodybuilding clubs seyed mohammad hosein hoseini ravesh amir moghaddam Open Access Article Abstract Page Full-Text 10 - Validation of value creation pattern with customers in the banking industry-Case study: Bank Mellat Amir Ali Koushki Fataneh Alizadeh meshgani Nasser Fegh-hi Farahmand