List of Articles Switching barriers Open Access Article Abstract Page Full-Text 1 - Satisfaction and Inertia Influence on Loyalty (Case study: Mobile Phone) F. Khajouei Sh. Nayebzadeh Open Access Article Abstract Page Full-Text 2 - Factors Affecting Customer Retention Among Cell Phone Users Gh. Ansariranani M. Mohamadian A. Sina Ghods,