List of Articles Quality of electronic services

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  1 - Right Website Model, RWM Selecting Right Website for Publication of Internet Advertisement
  K. Heidarzadeh M. Behboudi A. Ardakani
  Publishing advertisement through Internet channel is an issue whose importance has been doubled by commercializing web. Existence of more than 65 billion websites in the Internet has made it impossible to publish advertisement with high efficiency through this channel w More

  Publishing advertisement through Internet channel is an issue whose importance has been doubled by commercializing web. Existence of more than 65 billion websites in the Internet has made it impossible to publish advertisement with high efficiency through this channel which seems very easy. In this respect, the present study embarks to answer the question that "what is the most appropriate website for publishing a display ad in the world of web?" Since the concept of "right website" and advertisement in the web are new issues, the combinational method of comparative-inductive is used in this study. In this regard, first a content analysis was conducted on international studies and five features influencing right website selection were identified from among 90 previous studies in the area of Internet advertisement and marketing. The key features include: quality of electronic services, user-oriented design, electronic business model, interaction, and type of website involvement. Then, considering each of the extracted features, the conceptual model of right website selection was designed and in order to evaluate the model, a 5-scale Likert format questionnaire was developed which presented each feature as a hypothesis and tested their effect on the selection of right website for publishing advertisement. Although the test was strict, all hypotheses were confirmed by the experts. After confirmation of the conceptual model, a specific methodology was designed for operationalizing the model on the basis of TOPSIS farness from and closeness to the ideal. According to this mechanism, the model of right website selection is presented. At the end, a case study was conducted to evaluate the performance of the model and the results indicated that the model possess a good operational capacity.   Manuscript profile
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  2 - Idelntifying indicators of value of e-government services based on article 37 of law on civil service management
  mohammad hosein roozbeh hamed rahmani morteza mousakhani
  The present study tries to identify indicators of value of e-government services in the municipality of Qazvin. The methodology is considered descriptive in terms of purpose and of survey type, which has utilized mix-method to analyze data. In the first phase of the stu More

  The present study tries to identify indicators of value of e-government services in the municipality of Qazvin. The methodology is considered descriptive in terms of purpose and of survey type, which has utilized mix-method to analyze data. In the first phase of the study, qualitative theme analysis method, literature review and experts interview have been used to extract indicators and also confirmatory factor analysis has been applied in the next phase to verify the validity of the obtained model and extracting final indicators. The findings revealed that the primary extracted model derived from literature review consisted of 116 propositions. After interviewing with experts, 133 indictors were extracted. To extract the intended theme, open and axial coding have been applied. At the final theme 68 indicators were identified. The results from respondents' point of view revealed that all propositions show high quality except eight of them.Keywords: e-government, e-service quality, the value of e-government services, identifying the quality of electronic services, thematic analysis Manuscript profile