List of Articles Functional Quality Open Access Article Abstract Page Full-Text 1 - esigning a Model for Evaluating Customers’ Perceived Service Quality in Iranian State Banks Seyed Alireza Seyedsalehi Open Access Article Abstract Page Full-Text 2 - Determining The Dimensions of Service Quality in Banking Industry: Examining The Gronroos Model in Pasargad Banks of the Northwest of Iran Soleyman Iranzadeh Hossien Emari Saeed Bakhshayesh Open Access Article Abstract Page Full-Text 3 - Present and test the model of factors affecting the adoption of e-banking based on Grounded theory (Case Study: Maskan Bank of IRAN) ali omidi Vahid reza mirabi Edris Mahmudi