List of Articles کیفیت ارائه خدمات Open Access Article Abstract Page Full-Text 1 - Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil municipal services in Municipality of Tehran(Case study: Municipality region 14 of Tehran) Sayed Hamed Moeini TabaTabaei HamidReza Adabi Open Access Article Abstract Page Full-Text 2 - Evaluating the customers' satisfaction on the quality of services based on the clients' respect criteria Water and Wastewater Company of Mazandaran کیومرث Niyazazari A.GH Barimani تیمور Dadashi Open Access Article Abstract Page Full-Text 3 - A Model for quality of service, satisfaction and job performance of teachers participating in extracurricular sports education courses Hamed Hossi poor Ali Mohammad Amirtash Open Access Article Abstract Page Full-Text 4 - The relationship between organizational citizenship behavior (O.C.B.) and the quality of services provided to students (A case study of Tehran Technical Colleges staff). Reza soltani Nasab روح‏ اله abasi رضا abasi