List of Articles خیرخواهی Open Access Article Abstract Page Full-Text 1 - Influence of relationship marketing investment on customer's gratitude and loyalty in retailers (Case Study: Hakopian Chain Store Customers) nadereh sadat najafi zadeh afsaneh tabzar Open Access Article Abstract Page Full-Text 2 - Staff Role in Encouraging Customer Citizenship Behaviors (Subject of the Study: Tejarat Bank, Top Branches in Tehran) K. Hamdi N. Karami Open Access Article Abstract Page Full-Text 3 - Identification of the Value System Components of the Faculty Members of Islamic Azad University in Academic Culture Alireza Parnian mahboube fadavi azar gholizadeh