List of Articles خدمات ارائه شده Open Access Article Abstract Page Full-Text 1 - تحلیل شکاف کیفیت خدمات براساس مدل سروکوال اصلاح شده «مورد مطالعه: سازمان بهداشت و درمان صنعت نفت مشهد» احمد لطیفیان علیرضا خدیویان Open Access Article Abstract Page Full-Text 2 - Studying the Role of Leadership in Services Provided to Citizens through Urban Management Mediation neda khalilian rad Open Access Article Abstract Page Full-Text 3 - The comparison study of educational factors affecting the educational quality of human science faculty from professors and student’s points of view, Tabriz Islamic Azad University Sanaz Mohesnzadeh Karimi Yousef Adib Mohammad Hossein Hosseini Open Access Article Abstract Page Full-Text 4 - Investigating relationship between CRM customer relationship and the quality of services provided in the bank with the mediating role of the citizen's citizenship behavior javid rakhshani zohreh madani somayeh saebnia