List of Articles تکریم ارباب رجوع Open Access Article Abstract Page Full-Text 1 - Evaluating the customers' satisfaction on the quality of services based on the clients' respect criteria Water and Wastewater Company of Mazandaran کیومرث Niyazazari A.GH Barimani تیمور Dadashi Open Access Article Abstract Page Full-Text 2 - Evaluation the effect of implementing clientele reverence plan in the loyalty level of bank customers Mohammad Taleghani Parvaneh Samouei