List of Articles تصویر ذهنی شرکت Open Access Article Abstract Page Full-Text 1 - Explaining and Examining of Loyalty Programs on Buying Decision of Customers (Case Study) Ali Khatami Firouzabadi Mojtaba Salehi Fatemeh Taheri Open Access Article Abstract Page Full-Text 2 - Investigating the Effect of Perceived Service Quality on Customer Loyalty Mediated by Customer Satisfaction and Corporate Image with Regard to the Role of Moderating the switching costs (Case Study: Sina Bank Branches in Mashhad) Ahmad Tavakoli azar kafashpour Hossein Nikoo