List of Articles Ordinal Priority approach Open Access Article Abstract Page Full-Text 1 - Identifying and prioritizing success factors in E-CRM using OPA (Case study: Parsian Insurance) Mahnaz Zarei Mahbubeh Shojayi Open Access Article Abstract Page Full-Text 2 - Identifying and ranking the effective factors of the supply chain and the role of the balance of the production line in it by using a combined decision-making approach with multiple criteria. Omid Aghamoradi Bisetooni Mehrdad Nikbakht Mohammad Reza Feylizadeh Arash Shahin