Studying the quality of services in libraries of Kermanshah Medical Sciences University using LibQual Model

Subject Areas : Journal of Knowledge Studies

saeed ghaffari ¹

1 - Faculty member of Qom Payam-e Noor University

Received: 2010-08-28 Accepted : 2011-01-10 Published : 2011-05-22

Keywords: Academic Libraries, LibQual, Quality assessment, Library services quality, Kermanshah Medical Sciences University,

Abstract :

Purpose: The present research aims to assess performance quality of libraries of Medical Sciences University in Kermanshah through LibQual. Methodology: We used the LibQual Survey. 195 library users completed the questionnaire. Findings: The research findings show that although the overall services of the Medical libraries meet the users' needs, minimum expected level of service (adequacy gap = 0/12), there is a significant gap between the perceived level of library services and the users, desired level of service (Superiority gap = -2/22). Conclusion: The performance of Health library is better than another library (by average 6/37) and the Medical library has the worst performance.    

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