Explaining the Patient Satisfaction Model from Hospital with Patient-Oriented Approach and Evidence-Based (EBD) principles (Case Study: Gandhi, Kasra, and Bahman Hospitals in Tehran)

Subject Areas : City architect

َAida Sadeghi ¹ , Azadeh Shahcheraghi ^{2 *} , Khosrow Daneshjoo ³ , Seyed Behshid Hosseini ⁴

1 - Ph.D. Candidate, Department of Architecture, Science and Research Branch, Islamic Azad University, Tehran, Iran.
2 - Associate professor, Department of Architecture, Science and Research Branch,Islamic Azad university,Tehran,Iran.
3 - Associate Professor, Department of Architecture, Faculty of Arts, Tarbiat Modares University, Tehran, Iran.
4 - full professor, Department of Architecture, Faculty of Architecture and Urban Planning, Iran University of Arts, Tehran, Iran.

Received: 2025-03-30 Accepted : 2025-06-12 Published : 2025-06-11

Keywords: Evidence-based design, patient-oriented, patient satisfaction, Bahman, Kasra and Gandhi Hospital,

Abstract :

Introduction: In the present era, patient satisfaction is considered one of the basic indicators in assessing the quality of healthcare services. Hospital architecture with a patient-centered approach can play an important role in increasing patient satisfaction, reducing stress, and facilitating the treatment process

Objective: Promoting the principles of designing healthcare centers with an evidence-based method, improving patient satisfaction, accelerating the recovery process, and focusing on the patient in order to achieve patient satisfaction are the goals of this research.

Research Methodology: The research method of this study is descriptive-analytical and includes library studies, field observations, and data collection through questionnaires from 130 hospitalized patients in Gandhi, Kasra, and Bahman hospitals in Tehran. Data analysis was performed using regression and correlation methods, and ASPECT and SPSS26 software were used for statistical analysis. Also, ANOVA analysis of variance test was used to compare the performance of hospitals.

Results and discussion: The results of the study show that Gandhi Hospital has the best performance, Bahman Hospital is in second place, and Kasra Hospital is in third place.

Conclusion: The study of these hospitals showed that hospitals that have followed the principles of patient-centered design have a positive impact on reducing patient stress, increasing positive interaction between patients, medical staff, and the environment, and ultimately, increasing patient satisfaction. The model proposed in this study can be used as an effective solution for hospital designers and managers to improve patient experience and enhance the quality of medical services.

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