Investigating factors affecting on satisfaction with the quality of urban recreational-sports facilities
and its relationship with social vitality (case study: Tehran city)
Subject Areas :
ُSport Recreation
payam mohammad panahi selseleh
1
,
Mozafar Yektayar
2
*
,
rahim ramezanineZhad
3
,
mozhgan khodamoradpour
4
1 - hD student in Sports Management Department, sanandaj Branch, Islamic Azad University
sanandaj, Iran
2 - Associate Professor of Physical Education & Sports Science Department,, Sanandaj Branch, Islamic Azad University, Sanandaj, Iran
3 - Professor of Sports Management, Gilan University, Iran
4 - Assitant Professor, Department of Physical Education & Sport
Science,, Sanandaj Branch, Islamic Azad University, Sanandaj,Iran
Received: 2022-10-30
Accepted : 2023-01-12
Published : 2022-08-23
Keywords:
Recreational-sports places,
Quality,
Social vitality,
satisfaction,
Abstract :
The purpose of this study is to investigate the factors affecting the quality of recreational-sports facilities and its relationship with social vitality.The tools used in it are a researcher-made questionnaire of satisfaction with the quality of recreational-sports facilities with reliability (r = 0.80) and the standard Oxford Happiness and Happiness Questionnaire with reliability(r=0.91).The statistical population of the research was made up of all those who referred to recreational and sports centers in 22 districts of Tehran city, who were selected as the sample of the research using the available sampling method using the KREJCIE and MORGAN table for the unknown population (n=384).To analyze the data, descriptive statistics methods (mean, standard deviation) and inferential statistics methods (one-sample t-test and Pearson correlation coefficient) were used. Research findings show that factors (welfare services, access, staff, physical design, physical space, and maintenance factor) are involved in satisfaction with the quality of recreational and sports facilities, on the other hand, there is a correlation between satisfaction with the quality of recreational and sports facilities and social vitality (r= 0.907), according to the results, 81.3% of the variance of the dependent variable (social vitality) is predicted by the independent variable (satisfaction with the quality of recreational-sports facilities).it can be said that in order to maintain and develop satisfaction with the quality of recreational and sports facilities and highlight the role of these centers in increasing physical activity and the health and vitality of the community, officials should plan and take action to improve the identified causes.
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Rabbani,R; Rabbani, A.Abedi, M.Ganji, M. (2017) "Culture and happiness: a theoretical and experimental approach in the daily life of household heads in Isfahan city", Cultural Studies and Communication Quarterly. 3(8). 41-78.(Persian)
Rafiyan, M. Khodaei, Z. (2008). Investigating indicators and criteria affecting citizens' satisfaction with urban public spaces. Strategist magazine, (53) 18, (special cultural and social studies. 227-248.(Persian)
Rezaei Kohn, S. (2007). Customers' expectations of the quality of services of physical fitness centers in Mashhad. Master's thesis of the Faculty of Physical Education, Ferdowsi University of Mashhad.. 35-36.(Persian)
Robinson, L. (2006). Customer Expectations of Sport Organization. European Sport Management Quality. (6). 64-67.
Salamat, N. Farahani, A.Gudarzi, M. (1391). Studying the satisfaction of the athletes of private and two-way gyms in Gorgan city, sports management studies. 16.(Persian)
Sayah,MDehkhoda,.M .Arabameri,E, .Bigdeli, M. (2005). Investigating the safety status of sports facilities in Kashan city. Proceedings of the first conference of citizen sports.(Persian)
Sharifzadeh,H. Mir Mohammad Tabar, A. Adlipour, S. (2017). Investigating factors affecting social vitality in Iran; A meta-analysis of existing research. Culture Strategy, 10(40). 159-180.(Persian)
Veenhoven, R. (1988). The utility of happiness. Social Indicators Research. 20.254-333
Wu, C. M. (2005). A Survey of Quality of Service, Satisfaction, and Loyalty in Members of Fitness Center-An Example of Ebullient Fitness Center (Doctoral dissertation, Master Dissertation, Taipei Physical Education College, Taipei, Taiwan)
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Abbasi Nasab, A (2017). Investigating the relationship between social vitality and public sports with order and social security, Khuzestan Police Science Quarterly.6(18). 151-182.(Persian)
Akbarzadeh, F. (2010). Investigating sociological factors affecting the happiness of young people in Babolsar city, Mazandaran University Master's thesis.(Persian)
Aminuddin Y, Lee H. (2008). Spectator perceptions of physical facility and team quality: A study of Malaysia super league soccer match. Research Journal of Interntioal Studies. 8: 132-140.
Ashraf, S., Ilyas, R., Imtiaz, M. Ahmad, S. (2019). Impact of Service Quality, Corporate Image and Perceived Value on Brand Loyalty with Presence and Absence of Customer Satisfaction: A Study of four Service Sectors of Pakistan. International Journal of Academic Research in Business and Social Sciences, 8(2) 452–474.
Babaei,M.Masror,F.Shakeri,N.(2019). A qualitative model of sports development for all in Iran by method grand theory. Strategic studies of sport and youth.49.(Persian)
Babaei, M. Mousai,Z . Naqibi,H . (2014). Measuring and ranking the factors affecting the satisfaction of customers of service centers, International Conference on Management, Economics and Industrial Engineering, Tehran, Ide Pardaz Institute of Managers in the capital of Vira.(Persian)
Bahlke, T.Hamidi, M. Guderzi, M. (2008). Investigating factors related to customer satisfaction of private indoor swimming pools Movement. 37(0). 58-49.(Persian)
Caro, L. M., Garcia, J. A. M. (2009). “Consumer satisfaction with a periodic reoccurring sport event and the moderating effect of motivations”. Sport Marketing Quarterly, 16(2. 70-81.
Chalabi, M. Mousavi, S. (2007) "Sociological study of factors affecting happiness at micro and macro levels", Iranian Journal of Sociology, 9(1and2). 34-57.(Persian)
Chuan-Jao, Lin. (2008) Service Quality of the Ocean Sports Clubs and Its Impact on Customer Satisfaction and Customer Loyalty. An applied dissertation project; UNITED STATES SPORTS ACADEMY.
Duncan M, Gary H. (2002). The relationship among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure center. Sport Management Review. 5. 25-43.
Greenwell T C. Fink J S. Pastor D L. (2002). Assessing the influence of the physical sport facility and customer satisfaction within the context of the service experience. Sport Management Review. 5.129-140.
Hamidizadeh, M. Ghamkhaori, M. (2009). "Identifying factors affecting customer loyalty based on the model of quick response organizations", Bazargani Research Quarterly. 52( Fall). 187-210.(Persian)
Huang H, Humphreys B. R. (2012). “Sports participation and happiness: Evidence from US micro data”. Journal of Economic Psychology. 33(4).776-93.
Hazarjaribi, J. Austin Afshan, P. (2008). Investigating factors affecting social activity with emphasis on Tehran Province. Applied Sociology. Year 20. Number 1.(Persian)
Hazarjaribi,J . Safari Shali, R. (2009) "Investigation of the concept of social happiness and the factors affecting it (a case study in the central province)", Welfare and Social Development Planning Quarterly2(3).31-72.(Persian)
Helliwell, J., Layard, R., & Sachs, J. (2018). World Happiness Report. New York:Sustainable Development Solutions Network.
Huang H, Humphreys B. R. (2012). “Sports participation and happiness: Evidence from US micro data”. Journal of Economic Psychology. 33(4):776-93.
Hosseini S. Amirnejad ,S.Sarkeshik,M. (2016). Investigating the factors affecting the purchasing behavior of customers of sports venues in the 2nd district of Tehran. New sites in sports management.4(14).23-35.(Persian)
Kashkar, S. Ehsani, M. (2007). Examining the importance of the factors preventing Tehran women from participating in recreational sports according to the variable of individual characteristics. women Studies. 5(2). 113-134.(Persian)
Khademian, T.Faraji, T. (2012). Social factors affecting the social vitality of students. Iranian Journal of Sociological Studies. 19-38.(Persian)
Khodaparast, S. Bakhshalipour, V. Azizi,. B. (2018). The relationship between satisfaction components and service quality with the intention of customers’ future presence in private and government pools. Revista Gestão & Tecnologia, 18(1). 7–31.(Persian)
Kort-Butler, L. A., & Hagewen, K. J. (2012). “School-based extracurricular activity involvement and adolescent self-esteem: A growth-curve analysis”. Journal of Youth and Adolescence, 40(5). 568-581
Koze Chian, H. Gohar Rostami, H. Ehsani, M. (2008). Comparison of customer satisfaction of private and public fitness clubs for men in Tehran. Sports Management. 1. 37-49.(Persian)
Majd Ara, A.(2012). Sports for everyone. Avai Zahoor Publications. 32-36.(Persian)
Memari,J. Abdulahi, M. Asghari, M. (2012). Determining and modeling factors that determine customer satisfaction in private sports-entertainment complexes: path analysis modeling. Journal of Sports Management Studies (Research in Sports Sciences). 5(18). 117- 129.(Persian)
Montesinos-Saura, E., Vegara-Ferri, J. M., Morales-Banos, V., Lopez-Gullon, J. M., Lopez-Sanchez, G. F., & Angosto, S. (2018). Perceived quality, perceived value, and satisfaction and future intentions in participants in swimming crossings. Journal of Physical Education and Sport. 18.13-16.
Nedri, A.Kargar, GH. Honari, H. Goharipour, M. (2008). Identifying related factors (manpower and monitoring and evaluation) with the productivity of sports facilities in Lorestan province. 7th International Conference on Physical Education and Sports Sciences; Tehran.
Nik A. N. R., Syed Abdullah, S. L., Muhamad Noor, S., Mohamed Kassim, K., & Ali Akbar, Y. A. (2018). The Dimensions of Islamic Restaurant Image and Its Influence on Customer Satisfaction. International Journal of Supply Chain Management, 7(3). 251–260.
Ozgener, Ş. İraz, R. (2006). Customer relationship management in small–medium enterprises: The case of Turkish tourism industry. Tourism Management, 27(6.56- 63.
Rabbani,R; Rabbani, A.Abedi, M.Ganji, M. (2017) "Culture and happiness: a theoretical and experimental approach in the daily life of household heads in Isfahan city", Cultural Studies and Communication Quarterly. 3(8). 41-78.(Persian)
Rafiyan, M. Khodaei, Z. (2008). Investigating indicators and criteria affecting citizens' satisfaction with urban public spaces. Strategist magazine, (53) 18, (special cultural and social studies. 227-248.(Persian)
Rezaei Kohn, S. (2007). Customers' expectations of the quality of services of physical fitness centers in Mashhad. Master's thesis of the Faculty of Physical Education, Ferdowsi University of Mashhad.. 35-36.(Persian)
Robinson, L. (2006). Customer Expectations of Sport Organization. European Sport Management Quality. (6). 64-67.
Salamat, N. Farahani, A.Gudarzi, M. (1391). Studying the satisfaction of the athletes of private and two-way gyms in Gorgan city, sports management studies. 16.(Persian)
Sayah,MDehkhoda,.M .Arabameri,E, .Bigdeli, M. (2005). Investigating the safety status of sports facilities in Kashan city. Proceedings of the first conference of citizen sports.(Persian)
Sharifzadeh,H. Mir Mohammad Tabar, A. Adlipour, S. (2017). Investigating factors affecting social vitality in Iran; A meta-analysis of existing research. Culture Strategy, 10(40). 159-180.(Persian)
Veenhoven, R. (1988). The utility of happiness. Social Indicators Research. 20.254-333
Wu, C. M. (2005). A Survey of Quality of Service, Satisfaction, and Loyalty in Members of Fitness Center-An Example of Ebullient Fitness Center (Doctoral dissertation, Master Dissertation, Taipei Physical Education College, Taipei, Taiwan)
