The Relationship between Psychological Capital and Emotional labor Due to the Mediating Role of Psychological Hardiness in Khorramabad Hospitals staff
Subject Areas : Educationalsoheil sarshar 1 , zohreh rafezi 2 , mahdi khanjani 3 , elham saei 4
1 - Industrial and Organizational Psychology. Allameh TabatabaiUniversity of Tehran. Iran
2 - Assistant of Psychology. Allameh Tabataba'i University of Tehran. Iran.
3 - Assistant member of Psychology. Allameh Tabataba'i University of Tehran. Iran.
4 - Industrial and Organizational Psychology, Shahid Chamran University, Ahwaz, Iran.
Keywords: emotional labor, psychological capital, Hospital staff, psychological hardiness,
Abstract :
The aim of this study was to investigate the relationship between psychological capital and emotional labor with respect to the mediating role of psychological hardiness in hospital staff in Khorram-Abad. The research design was a relational, the type of structural equation modeling. The statistical population of this study included all employees of Khorram-Abad hospitals in 1398 who were working full time, from which 224 people were finally selected as a sample by multi-stage random sampling method which responded to the Emotional labor Questionnaires by Diefendorff et al. (2005), Psychological Capital Questionnaires of Luthans et al. (2007) and the psychological hardiness Questionnaires of Kobasa et al. (1982). The analysis method was quantitative which was performed using SPSS and AMOS. The results showed that the predictive model of emotional labor based on psychological capital and the mediating role of psychological hardiness has an acceptable fit. The findings showed that psychological capital is negatively related to superficial action and positively to deep action. The findings also showed that psychological hardiness mediated the relationship between psychological capital and superficial and deep action.
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