Evaluating and measuring the impact of competent urban governance on the level of satisfaction of citizens with the performance of the municipality (Study case: Lushan city)

Subject Areas : Urban and Regional Planning Studies

Ali akbar  Salaripour ¹ (Department of Urban Planning, Faculty of Art and Architecture, Gilan University, Rasht, Iran)
Mitra  Parsaeian ² (Department of Urban Planning, Faculty of Architecture and Urban Planning, Islamic Azad University, Qazvin Branch, Qazvin)
Milad  Babaei elyasi ³ (Department of Urban Planning, Faculty of Architecture, Gilan University, Rasht, Iran)

Received: 2022-12-11 Accepted : 2023-02-07 Published : 2024-11-21

Keywords: Good governance, Structural Equations, Municipal Performance, Lushan city,

Abstract :

Introduction: One of the important approaches that have been presented in recent decades to improve the state of urban management is the "good urban governance" approach. Good urban governance is considered as an approach of the decision-making system and administration of urban affairs, and the municipal institution can be one of the best mechanisms to realize good urban governance.The purpose of the research: The purpose of this research is to analyze the level of satisfaction of citizens with the performance of Lushan city municipality under the umbrella of competent urban governance.Research methodology: In terms of the purpose, this research is part of applied research, and in terms of its nature and method, it is part of descriptive-analytical research. The statistical population of the research is made up of all residents over 15 years of age in Lushan city, and the sample number was calculated as 373 people using Cochran's formula. SPSS and Smart PLS software were used to analyze the data from the questionnaire. The geographical scope of the research: The area studied in this research is Lushan city as one of the cities of Rudbar city in Gilan province.Findings and discussion: The findings indicate that the validity variable extracted by the standard indicators of previous studies' questionnaires has construct validity. On the other hand, the research hypothesis shows that there is always a significant negative relationship between governance and the level of citizens' dissatisfaction with the performance of the municipality. Also, the path coefficient of this hypothesis is 0.178, which is confirmed with a significance level of 0.03. This means that the higher the increase in governance indicators, the lower the level of citizens' dissatisfaction with the performance of the municipality.Results: The results indicate that the citizens of Lushani are not very satisfied with the performance of urban management, especially the municipality of this city, so it is necessary to take action according to the data obtained from this research as well as the solutions presented in order to satisfy the citizens.