Assessment of Satisfaction of Residents of Tehran's Sirous neighborhood from Municipal Services

Subject Areas : Urban and Regional Planning Studies

Shahram Parsa ¹ ( Ph.D. in Geography & Urban Planning, University of Tehran, Tehran, Iran )
Ahmad Pourahmad ² ( Professor, Dep. of Geography & Urban Planning, University of Tehran, Tehran, Iran )
Mahsa Haji ³ ( M.A in Urban Development, Art University, Tehran, Iran )
Ismail Jafari ⁴ ( M.A in Geography & Urban Planning, Shahid Beheshti University, Tehran, Iran )

Received: 2017-01-14 Accepted : 2017-03-06 Published : 2019-02-20

Keywords: Quality of Service, satisfaction, Urban services, Matrix Importance-Satisfaction, Sirous neighborhood,

Abstract :

Satisfaction is a complex and multiple concept that is related to other concepts and affected by time, location, and personal and social values. Therefore, studying of the inner layers is the only method. The purpose of this research is measuring residents’ satisfaction and annoyance of utilities based on six indicators (security and safety, health and grooming, beauty, welfare–social, pathways and access and regulatory status ) considered in Siroos community (Municipal District 12 ).In addition, the rate and degree of indicators Importance for residents and their interaction with municipality were studied.The research method in this survey is analytic–descriptive and the number of samples are based on model 200.The population of the study are all residents of Siroos community and type of sampling is random and cluster. The dominant approach is combined (objective and subjective). The results of this research show that resident’s satisfaction of municipal services is different but in general it is medium to low. Experts put emphasis on the physical properties, but social factors (Security, Safety and Beauty) are important and they have higher status compared to other indicators. Prioritized actions based on the wishes of the residents of this community is include:1- Promotion2- fixation 3- Assessment 4- Monitoring. Assessment of resident’s satisfaction of municipal services helps managers to achieve a comprehensive view of the problems and be aware of the possible solutions and understand long-term effects of current decisions. Upgrading utilities can be an effective step in increasing resident’s satisfaction (As an important part of life satisfaction).

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