Investigating the application of knowledge management process in a service organization (case study)

Subject Areas : Business Management

Houshang Taghizadeh ¹ , Gholamreza Soltani Fesghandis ² , Rouhollah Mahdilouy ³

1 - Faculty Member (Assistant Professor) Industrial Management Group, Tabriz Branch, Islamic Azad University, Tabriz, Iran
2 - Master of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran
3 - Master of Industrial Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran

Received: 2009-07-04 Accepted : 2010-02-02 Published : 2010-03-21

Keywords: Knowledge Creation, Knowledge management, fuzzy sets, Knowledge Sharing, Gaining knowledge, Recording knowledge, Applying knowledge,

Abstract :

The purpose of this paper is to assess the use of knowledge management process and its five main stages-gaining knowledge, recordeding knowledge, knowledge transfer, knowledge creation, and the application of knowledge in the organization- using fuzzy set theory. The statistical population consists of 75 members of service organization personnel. Due to the limited number of the statistical population, no sampling has been done and all the population has been studied. In order to collect data, a questionnaire has been used, the validity and reliability of which have been tested and approved. The results of the study indicate that in the organization under study the rate of applying the five main stages (process dimensions) of knowledge management is at an average level. Also, there is a considerable difference between the present situation and the desired situation of the five main stages of knowledge management in the organization under study.

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