Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques

Subject Areas : Business Management

Mehdi Kheirandish ¹ , bahram moazeni ² , Golsa Tajik ³ , farshid khamoie ⁴

1 - Associate Professor, Faculty o Management, Shahid Satari University, Tehran, Iran
2 - PhD Student of Human Resource Management, Faculty of Management. University of Kharazmi, Tehran, Iran
3 - MSc. MBA - Marketing Management. Faculty of Management, Tehran University, Tehran, Iran
4 - PhD Student of Behavioral Management, Faculty of Management. University of Kharazmi, Tehran, Iran

Received: 2017-02-25 Accepted : 2018-10-01 Published : 2019-02-20

Keywords: DEMATEL&quot, , &quot, EFQM&quot, , &quot, Structural Equation&quot, , &quot, The Casual Assessment,

Abstract :

One of the models used to evaluate organizations is the EFQM organizational excellence model which is an adequate tool for institutionalizing organizational concepts and values and identifying the best processes. Although attempts are made in organizations to design and operationalize models of excellence, the causal relationship among empowerment indicators (like leadership, staff, policies and strategies, resources, processes) and results achieved by the employee, customer, society and key performance are rarely addressed. Hence, the purpose of this descriptive applied survey is to identify the effective and influenceable indicators of the model via the Coefficient of Determination, the Linear Structural Equation Modeling and Dematel Technique. The research population comprised the head of departments and senior executives of Education in Tabriz. The research data were gleaned using the EFQM Self-Assessment Questionnaire.  Based on the findings emerging from the study, the index of community outcomes and the index of resources and participation were identified as the most effective and the most influenceable indicators, respectively.

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