Designing a Model for Analyze the Factors Affecting the Quality of Management in the Banking Industry

Subject Areas : Production Management

Masoud Barati ¹ , Mehran zaieian ² , hajar hadian ³

1 - 1- Department of management, Najafabad Branch, Islamic Azad University, Najafabad, Iran
2 - yazd
3 - iaun

Received: 2022-04-28 Accepted : 2022-07-30 Published : 2022-05-22

Keywords: Performance Evaluation, Banking industry, Fuzzy Cognitive Map, management quality, CAMELS,

Abstract :

In recent years, the banking system has faced many challenges such as the start of private and semi-private banks and increasing the activities of financial and credit institutions, so with increasing competition in the Iranian banking system, banks must always evaluate their performance. They must use appropriate models to rank and compare with organizations that have similar activities. The banking system is one of the most important economic sectors of the country, which has the most relationship with the macroeconomic sector of the country, and as a result, any fluctuations and instability in it can affect the country's macro economy. This study seeks to investigate the factors affecting the quality of management in the banking industry and determine the causal relationships between these factors. By studying different articles identified 13 factors: Corporate Governance, Human Resources, Processes, IT System, Strategic Planning, Internal Control System, Money Laundering, Credit Risk Management, Organizational Culture, Asset Debt Management, Profit per Employee, Cost per Employee and Cost Ratio per operations. We gave them to 10 experts in this industry through a questionnaire to be evaluated, and then we analyzed them using a fuzzy cognitive map. Our results show that each of the factors can be both effective and influential, which improves their performance and thus achieves the desired quality of management.