Modeling the causal relationships between Business Process Management key Success Factors Using DEMATEL Method

Subject Areas : Production Management

ghaffar tari ¹ (Marand Branch, Islamic Azad University, Marand, Iran)
sanaz Najafi Tomraei ² (M.A. of Management, Tabriz Branch, Islamic Azad University, Tabriz, Iran)

Received: 2021-01-28 Accepted : 2021-03-03 Published : 2021-05-22

Keywords: Project Management, organizational climate, Change Management, Business process management, Success Key Factors, Top Management Support, Use of Information Technology,

Abstract :

This study aims to determine the causal relationships of key success factors in business process management. Reviewing the research literature, six factors of top management support, change management, organizational climate, use of information technology, project management and methodology selection have been selected as key factors for success in business process management. The research method is applied in terms of purpose and cause and effect in terms of method. The statistical population of this study includes university and industry experts who 15 experts were selected as a sample using purposive sampling method. A researcher-made questionnaire was used to collect information. The validity of the questionnaire was confirmed by experts and its reliability was calculated using Cronbach's alpha coefficient of 0.92. Data analysis was performed using DEMATEL method in Excel software. As a result of this research, top management support and the use of information technology factors were determined as effective factors and factors of change management, organizational climate, project management and methodology selection were determined as effective factors.