Designing an Assessment Model of Leadership EFQM Using MCDM

Subject Areas : Futurology

A. Taghavi alidash ¹ , H. Mehrmanesh ²

1 - ندارد
2 - نویسنده مسئول یا طرف مکاتبه

Received: 2008-04-08 Accepted : 2008-10-23 Published : 2011-03-21

Keywords: EFQM, MCDM, TQM, Evidential Reasoning Approach, assessment,

Abstract :

Today, our country's economic firms face countless challenges in globalization. EFQM excellence is astrong tool to help organizations surmount these challenges. This model has two major parts: enablersand results. Enablers include five areas: leadership, people, policy and strategy, partnership andresources, and processes. Results include four areas: people, customer, society, and key performance.This model has been used in organization assessment by people who are responsible for our country’sindustries. However, this model has also been criticized. Assessment is done using an evidentialreasoning approach. The evidential reasoning approach is one of the MCDM techniques. Theimprovable areas must be recognized and divided into two classes: simple and important. Next, theimportant improvable areas must to be prioritized by one of the MADM techniques. To achieve morerapid excellence, the important improvable areas must be conducted by priority. According to theresearch findings, the sub-criteria and bolt points are not equal, in spite of the fact that they areconsidered equal in EFQM excellence.