Performance Assessment of the National Documentation Organization & Library of the IRI by using the EFQM Model of Organization Excellence

Subject Areas : Futurology

Zohreh Mirhosseini ¹ , Shamsi Mohhebhory ²

1 - ندارد
2 - ندارد

Received: 2012-07-05 Accepted : 2012-10-09 Published : 2012-12-21

Keywords: Total Quality Management / EFQ,

Abstract :

The present research assesses the performance of the National documentation Organization& Library of the IRI by using EFQM model of organizational excellence. The objective of thepresent research is to investigate the level of quality management of this organization based onthe criteria and basic standards of EFQM model (European Foundation of QualityManagement).In this case study, analytical survey is used to navigate through and compare results with theEFQM model assessment. The research society includes 23 top managers and also the staff ofthe National Documentation Organization & Library of the IRI. The samples of 300 staff arechosen according to Julie Jonin and Michael Mark pattern (1983).The questionnaire has 50 questions which are distributed among the samples. Informationcollected is analyzed by Statistical inference and the relationship between variables is analyzedby SPSS. Results showed that the Documentation organization& NLI is achieved to nationalrate of 643/87 total points, which in comparison to 1000 points is in preliminary level amongselected award winners. And there is a significant statistical difference between achieved scoresof statistical groups and the model of EFQM criteria.