Proposed Strategy for Improving the Effectiveness of Total Quality Management Implementation at Construction Company in Indonesia: A Conceptual Model
Subject Areas : Project Management
Fauzi Mahdy
1
,
Andri D. Setiawan
2
*
1 - Industrial Engineering Department, Faculty of Engineering, Universitas Indonesia, Jakarta,Indonesia.
2 - Industrial Engineering Department, Faculty of Engineering, Universitas Indonesia, Jakarta,Indonesia.
Keywords:
Abstract :
In Indonesia, the construction industry is one of the most important sectors for economic growth and can set high standards for the country’s economic growth. Ensuring the quality of construction projects is crucial for their success, and this may be done using methods like Total Quality Management (TQM). This research takes a case of TQM implementation in "PT X" (pseudonym), one of the construction businesses in Indonesia founded in 1991. Although the company's Quality Management Systems (QMS) are already certified to ISO 9001:2015, it does not imply that their TQM has appropriately been used throughout the organization. Therefore, a strategy is needed to make an appropriate and effective implementation of the TQM. This research aims to use system dynamics modeling to develop the TQM implementation plan for the construction company effectively. The conceptual model is presented in the causal loop diagram (CLD) and system diagram. Multi-actor analysis is used to identify the boundaries, issues, and initial information. Customer/client satisfaction/focus, continuous improvement, re-work, communication, and project profit are the output indicators for this system. Twenty-two causal loop diagrams, comprising five balancing loops and 17 reinforcing loops, were therefore created to illustrate the essential elements required to enhance the TQM implementation process and make it more successful