Designing a network of knowledge management themes in Iran's health insurance industry
Subject Areas : Health financial managementHamed Abedini 1 , Jalal Haghighat monfared 2 , gholamreza hashemzade khorasegani 3
1 - Department of Technology Management, Central Tehran Branch, Islamic Azad University of Tehran, Iran
2 - Department of Industrial Management, Central Tehran Branch, Islamic Azad University of Tehran, Iran
3 - Department of Industrial Management, South Tehran Branch, Islamic Azad University of Tehran, Iran
Keywords: Knowledge management, organizational agility, cloud computing, insurance industry. health insurance,
Abstract :
Introduction: The insurance industry as one of the sectors of the economy is affected by changes in business and trade conditions, and for its success, it needs to provide services and deal with business based on new economic requirements. Providing health for every people in any society is one of the fundamental human rights that should be given serious attention by governments and those in charge of affairs. This research has focused on the design of the network of knowledge management topics in Iran's health insurance industry.
Methods: This research is an applied study in terms of its purpose. Qualitative research method, meta-composite technique and Delphi panel were used to collect data, Shannon's entropy technique was used to evaluate criteria, and CASP was used as a tool for quality control of articles and synthesis of qualitative findings. In this research, 20 senior managers, experts and experts of key health system organizations in five major cities (Tehran, Isfahan, Shiraz, Mashhad and Ahvaz) were selected and examined.
Results: Based on the theme analysis, 6 main themes have been identified. These 6 themes are maturity, knowledge-based decision-making, structural flexibility, knowledge-centeredness, community’s, and localization of cloud computing. One of the main results of this approach is to increase the speed of reaction in the face of rapid changes in the insurance market.
Conclusion: The use of cloud computing in Iran's health insurance knowledge management requires technological maturity. Knowledge management in Iran's health insurance industry is of great importance due to its dynamics and complexities. Using an organizational agility approach based on cloud computing can improve this industry and ensure that insurance organizations gain more productivity from superior technology and access to big data. One of the main results of this approach is to increase the speed of reaction in the face of rapid changes in the insurance market. As a core infrastructure, the cloud provides the possibility of providing improved insurance services and accelerating decision-making processes and responding to customer needs. This approach can help insurance organizations enjoy a better user experience and, as a result, guarantee customer satisfaction and increase interactions with them.
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