Proposing an Integrated Model of Clustring and QFD Approaches to Improve Quality of Services Based on Customer Type With a Case Study in Saman Bank of Qom
Subject Areas : Industrial ManagementArash Shahin 1 , Reza Salehzadeh 2 , Mahsa Ghandehary 3
1 - Assistant Professor, University of Isfahan, Isfahan, Iran
2 - Master Student of Industrial Management, University of Isfahan, Isfahan, Iran
3 - Assistant Professor, University of Isfahan, Isfahan, Iran
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